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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,692 Reviews
Call Service Center (844) 517-0823

2,692 Reviews of Vera Cadillac - Service Center

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August 04, 2024

Great service knowledgeable and courteous service advisor Gio Rubio was great he knows the service business real well. More

by PARTS009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gio Rubio service dept
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Aug 04, 2024 -

Vera Cadillac responded

Thank you for choosing Vera Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Experience The Vera Difference Gustavo Rodriguez Service Director

August 04, 2024

I was completely impressed with their professionalism and customer service. Their customer service is second to none. More

by Steedbrittany8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikell
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Aug 05, 2024 -

Vera Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Brittany, for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

August 04, 2024

The initial visit and service was great. Sadly, when it was time to deliver my car, it was delivered to a total stranger Unacceptable! Not going to Vera Cadillac again! More

by cachaca62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gustavo Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nestor, Maikel
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Aug 05, 2024 -

Vera Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Leo Pena Service Manager

August 03, 2024

Great thank you for the help. Would use again thank you . Until next time, thanks More

by BERNIE12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2024 -

Vera Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Gustavo Rodriguez Service Director

August 03, 2024

Eric was a good and caring customer service guy I would send other people to him More

by Tee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Aug 04, 2024 -

Vera Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Eric here at Vera Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Experience The Vera Difference Gustavo Rodriguez Service Director

August 03, 2024

Great customer service! ! Great service prices!! Friendly staff!! Short wait time for servicing. Must visit More

by RICHARD_CABRAL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Aug 04, 2024 -

Vera Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Richard, and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

August 03, 2024

Very profesional staff, keep the customers auptaded with the car repair process excellent customer service More

by aacostacuba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor
Report | Print
Aug 04, 2024 -

Vera Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

August 03, 2024

My service guy mikell was knowledgeable and professional the service. Was done quickly and explained so the non mechanic could understand More

by Vernon625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2024 -

Vera Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Vera Cadillac, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

August 03, 2024

Always pleasant and convenient although I had a service on a Saturday and they dont offer loaner or pick up / drop off, that wasnt too convenient lol More

by ej7019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mchael
Report | Print
Aug 04, 2024 -

Vera Cadillac responded

Thank you for choosing Vera Cadillac. Your feedback and rating mean a lot to us, and we hope to see you again! Experience The Vera Difference Gustavo Rodriguez Service Director

August 03, 2024

Michael, my service advisor, was great! I had multiple problems with my car and I was panicking. He walked me through the process, kept me updated, and provided excellent customer service. More

by johnmelillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael - Service Advisor
Report | Print
Aug 04, 2024 -

Vera Cadillac responded

Hi John: Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

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