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Vera Cadillac - Service Center

Pembroke Pines, FL

4.7
2,741 Reviews

2,741 Reviews of Vera Cadillac - Service Center

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April 19, 2021

We recently leased our fourth car from Vera. The main reason we’ve dealt with Vera for many years is the importance placed on customer satisfaction. More

by BD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Crato provided excellent customer service
Apr 19, 2021 -

Vera Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Vera Cadillac Buick GMC and we hope to see you again soon! Thank you again for choosing Vera Cadillac Buick GMC and we hope to see you again.

April 19, 2021

Service was for oil change and tire rotation. Although pickup appt was for 9:30 am, I received a text that the were on their way closer to 8:00 am. This was my only issue. As far as quality work, I would More

by karencom66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Apr 20, 2021 -

Vera Cadillac responded

Thanks for the review and recommendation. Have a great week.

April 19, 2021

Terrible service. No call backs. Overpriced. Will never go there again. How dare you require 25 words. More bs from this company. Your probably hoping no one completes survey. More

by Ddperk19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric
Apr 19, 2021 -

Vera Cadillac responded

Thank you for your post. We would love the opportunity to listen to your concerns and learn more about your recent service experience. If we have fallen short of the highest level of customer service, we want to know. Please call Leo Pena directly at (954) 517-7842 as soon as you are able, he is waiting for your phone call.

April 19, 2021

the guy was very gentle and kind I loved his services! He was fast and was always kind! thanks you did the best service l More

by layi_29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember his name
Apr 20, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation. Take care.

April 19, 2021

Alex Was very professional and answered all of my Alex Was very professional and answered all of my questions and help the best way he could. I also appreciated the fact that you were able to pi More

by faizray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Apr 20, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation! Have a great week.

April 18, 2021

Have the right person to do the job first came there 3 times an on the third they got it rite but I was happy overall More

by r.a.wilmott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lauzurique
Apr 19, 2021 -

Vera Cadillac responded

Thank you for taking the time to leave a review. We appreciate your honest feedback regarding our level of service and will further investigate the issue.

Apr 19, 2021 -

Vera Cadillac responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 18, 2021

Great service and great communication. Always kept me in the loop! Car was picked up serviced, washed and clean when returned. Great job by the folks at Vera! More

by ROBBOB15540
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher, service advisor , Christopher F
Apr 19, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation! We'll see you next time.

Apr 19, 2021 -

Vera Cadillac responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 18, 2021

Always seeks to clearly understand the needs and requirements of the clientele. Top notch in understanding the voice of the customer. Highly recommend Vera Cadillac as THE place to do business wit More

by drvaillancourt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Cobos-Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Rubio, Lorenzo Piquet
Apr 19, 2021 -

Vera Cadillac responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 18, 2021

Great Customer Sevices, Fast Services, Enjoy the surrounding. Everybody was very friendly, Thanks for all you hospitality. Hope to have the same customer service in my next oil change. More

by giselagonzalez013gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Periquito Perez
Apr 19, 2021 -

Vera Cadillac responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 18, 2021

I have had my Eldorado serviced at Vera Cadillac since 2008 to present. The service staff has been outstanding both in scheduling and completing repairs in the shortest ossicle time frame. My service advi More

by GARRISTHEPEARL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Tellechea
Apr 19, 2021 -

Vera Cadillac responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!

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