Vera Cadillac - Service Center

I was very disappointed with my recent service. I felt very insignificant. It was a basic oil change. I was told it could take up to 1 and 1/2 hours. I was the only one waiting in the waiting room. I very insignificant. It was a basic oil change. I was told it could take up to 1 and 1/2 hours. I was the only one waiting in the waiting room. I received an initial text from my service provider.but no communication after that time. After it was more than an hour and 45 minutes later, I decided to try to find someone to assist me. There were no smiles or friendly staff around. Finally one guy acknowledged me and asked if he could help me. He called over to get status on my car and said that they just finished and would be bringing it up to me. A few minutes later an older gentleman parked my car outside from where I was waiting. After I returned from paying the cashier, he handed me my keys to walk and get my own car in the parking lot. I have never been treated so poorly at a dealership. In all honesty, this is my first Cadillac purchase after having 5 Acura cars in the past with excellent customer service. I am reconsidering my decision to get a Cadillac in the future. The saddest part is that I am not a complainer but always the first to give a compliment. More

As usual Vera Cadillac issues great service and customer satisfaction Eric and anwar are two of the most respectful and kind members of the team along with a host of others that make Vera Cadillac the best. satisfaction Eric and anwar are two of the most respectful and kind members of the team along with a host of others that make Vera Cadillac the best. I look forward to seeing all of them soon. Take care and god bless. More

This dealership has a great service center. I take my CTS here for service not only because I purchased it here but because the service is top notch. Thank you Gustavo for taking the time to greet me. Y CTS here for service not only because I purchased it here but because the service is top notch. Thank you Gustavo for taking the time to greet me. You have a great team. Thanks again for excellent service. More

Great customer service service advisers great but had my truck two days and couldn't figure out the problem had to contact gm and supposedly start a case and they said they will get back to me truck two days and couldn't figure out the problem had to contact gm and supposedly start a case and they said they will get back to me More

The best dealership in the world I have a great experience thanks to Mr. Eric he help me with the Knowledge about my car And a very good price to fix it thank you so much Mr. Eric and vera Cadillac experience thanks to Mr. Eric he help me with the Knowledge about my car And a very good price to fix it thank you so much Mr. Eric and vera Cadillac More

The service advisors are amazing but service shop don’t seem to fix my problem, I’ve been having transmission issues, the first time that it needed a transmission oil change, the second time they said they seem to fix my problem, I’ve been having transmission issues, the first time that it needed a transmission oil change, the second time they said they change the transmission harness, and third couldn’t find a problem and my vehicle keep having issues More

it has good service people are friendly excellent work fast in general details I like the dealer When they give you a car, it's best, you don't run out of a vehicle to do your things fast in general details I like the dealer When they give you a car, it's best, you don't run out of a vehicle to do your things More

Conrad was extremely helpful as always. He’s a big reason I keep coming back. Great service! I especially love the rental car service it’s a big help as well. reason I keep coming back. Great service! I especially love the rental car service it’s a big help as well. More

Alejandro in the Service Department is always very courteous and respectful. He also follows up with a phone call every step. Thank you very much. courteous and respectful. He also follows up with a phone call every step. Thank you very much. More

I could not be more please and satisfy with the service. Starting with easy and fast website appointment, to the email remainder. The service advisor superb, with the attentiveness, cordial and professi Starting with easy and fast website appointment, to the email remainder. The service advisor superb, with the attentiveness, cordial and professional. Calling or texting with update. Car Loaner was perfect and last but not least my car was delivered to my house Could not ask for more. Sincerely Odalis Perez More