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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,699 Reviews

2,699 Reviews of Vera Cadillac - Service Center

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May 07, 2021

Alway service is with😊👌and my saleman is awesome my service advise is good also. Since the 17 years of coming in to service and also buying vehicles Vera Cadillac has been great More

by barbarasmith59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Vera Cadillac responded

Thank you for your continued business and for taking the time to leave a review. We love hearing from happy customers and look forward to seeing you at your next visit.

May 06, 2021

My experience the first 2 times at this dealership was great, they where very helpful. Moving forward, the customer service, communication and urgency has went down tremendously.The service advisor Alejan More

by Jonathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alejandro
May 06, 2021 -

Vera Cadillac responded

Thank you for reaching out. We take pride in the level of our customer service and are disappointed to hear that the service you received was not up to our standards. Please give us the opportunity to keep your business and learn more about your recent service visit. Please contact our Service Manager, Leo Pena at 954-517-7842. He’s looking forward to speaking with you.

May 06, 2021

Hello, my name is Karel and I am very grateful for the service you gave to my escalade this week, thanks to Mr. Conrrado who kept me up to date with everything and to the seller Christian Lozano for trust More

by chrisyrandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Lozano
May 07, 2021 -

Vera Cadillac responded

Thank you for your continued business and for taking the time to leave a review. We look forward to seeing you at your next visit. Take care!

May 06, 2021

Was pleased with the service received from Christopher in the Service Department. The wait for the vehicle was not too long, and I certainly appreciated the car wash. Thank you. More

by glonger.carter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher, Service Department
May 07, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation. Have a great weekend.

May 06, 2021

It is one of the best dealership in Florida I really in enjoy coming there every time I come there the service guys are always helpful More

by POPEYES20032003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Vera Cadillac responded

Thank you for your continued business and for taking the time to leave a review. Have a great weekend and we'll see you next time.

May 04, 2021

Comfortable environment and excellent service... I will be servicing my car there from now on. You also get your car washed when service is done More

by lag337
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
May 05, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation. We are so glad to have won your business and look forward to seeing you next time. Take care.

May 04, 2021

The service is very bad my car is very dirty it got even worse when I gave it to the place i never given my car again I’m planning do the service somewhere never came back very bad service especially when More

by yasmina_amador
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Cobos-Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabino Ramos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ellen McGee
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lauzurique
May 05, 2021 -

Vera Cadillac responded

Thank you for the post and for speaking with our team directly about your car wash. As discussed, we are happy to reclean your vehicle. Simply give us a call to set up an appointment.

May 03, 2021

I had a service advisor who had little to no customer service. I waited two hours to get a status on my vehicle. I was only there to do my first oil change. I had a scheduled appointment. More

by renedmills94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department and it was Yvette.
May 04, 2021 -

Vera Cadillac responded

Thank you for reaching out and for speaking with our Service Director about your experience. We set a high standard for the quality of our customer service and appreciate your feedback. If you have any other questions or concerns, please do not hesitate to call us directly.

May 03, 2021

Great service and work. Got my new truck done with a Rhino spray bed liner. Came out good. Looked very professional. Will go back again. More

by Vinny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Cros
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Vera Cadillac responded

Thank you for taking the time to leave a review. We are so glad to have won your business. Take care and we'll see you next time.

May 04, 2021 -

Vera Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

May 03, 2021

I have never been happier at any other car dealership than Vera Cadillac. I drive 70 miles round trip to get my car serviced at Vera Cadillac. The staff at Vera will treat you like family. My service wri More

by Vince Forzano, RPT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Cobos-Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Vera Cadillac responded

Thank you for your continued business and for taking the time to share your experience with the Vera Difference. We truly appreciate customers like you and look forward to seeing you at your next visit. Take care.

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