Vera Cadillac - Service Center

Exceptional and timely! Very impressed with service , service writers and Leo Pena, Service Department manager! Very impressed with service , service writers and Leo Pena, Service Department manager! More

I wish they would have called me regarding the feed back about my car so I could’ve had that serviced at the same time even if it would’ve took another day, but my car was already at the shop. This was the about my car so I could’ve had that serviced at the same time even if it would’ve took another day, but my car was already at the shop. This was the service I was provided previously I’m not sure what has changed. More

Everyone was super nice, I was kept informed of my car's progress, the price of the repair. The 5 year bumper-to-bumper warranty had just expired 5 months ago, and my car only has 8700 garage kept miles o progress, the price of the repair. The 5 year bumper-to-bumper warranty had just expired 5 months ago, and my car only has 8700 garage kept miles on it. My only criticism is that I wish someone would've tried to call GM and see if they could have done SOMETHING for me all things considered. $3400 is A LOT of money! There were apparently a few screws missing from the underneath 🤔🤷🏻‍♀️, so everything was replaced and repaired. I asked the same question I just did on a previous rating, but haven't yet received a response. Other than that, I would highly recommend Vera. More

I’ve always received excellent service from everyone in your dealership! One more grateful customer . Keep up the good work ! Specially my service advisor Alex Padron , always courteous and very helpful! your dealership! One more grateful customer . Keep up the good work ! Specially my service advisor Alex Padron , always courteous and very helpful! More

Excellent dealership with an amazing staff. Mike was our service advisor and he made sure that our Ser experience was great as usual. Thank you. Mike was our service advisor and he made sure that our Ser experience was great as usual. Thank you. More

Service center employee David was excellent. Pricing too high. I did some of the work because of David. No loaner available. I got the impression it was because my car is 2017. In years pa Pricing too high. I did some of the work because of David. No loaner available. I got the impression it was because my car is 2017. In years past it was much easier to get a loaner. The follow up on my initial request for service with loaner was inefficient by text. They never followed up. I have to connect several times until they connected me with David. Paying was also very convenient via text. More

My car was ready before the time estimated. My service advisor Johnathan was great to work with. He kept me updated on the car’s progress. He ordered an Uber for me which makes drop off and pic My service advisor Johnathan was great to work with. He kept me updated on the car’s progress. He ordered an Uber for me which makes drop off and pick up a breeze. More

The service is good the location is convenient and Conrad is very helpful and polite is very helpful and polite More

The service I had went very well. Gio Rubio was most helpful. I’ve received 4 requests to fill out surveys about my visit— one will suffice. Gio Rubio was most helpful. I’ve received 4 requests to fill out surveys about my visit— one will suffice. More

Everything went smooth. Great communication throughout by my Service Advisor Alex. I am happy with everything Great communication throughout by my Service Advisor Alex. I am happy with everything More