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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,676 Reviews

2,676 Reviews of Vera Cadillac - Service Center

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January 15, 2025

I’m still getting a notice on the dash saying I need to complete my recall More

by CLAUDINEWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Jan 15, 2025 -

Vera Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Leo Pena Service Manager

January 14, 2025

After leaving my earlier not so great review I would like to rescind it .. upon leaving the review I was almost immediately contacted by Gus Rodriquez the Gm of the dealer and professionally handled The More

by Iluvcarz40
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Vera Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

January 14, 2025

It took 2 months to do a 3-4 week job. when I received the car back it was not close to being completed. The right side guide bracket was never changed so bumper was not lined up…there wa More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan farinas
Jan 15, 2025 -

Vera Cadillac responded

Thank you for providing this feedback, Scott, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gustavo Rodriguez Service Director

January 13, 2025

Best dealer in south Florida every one very pleasant pick up and deliver service outstanding thank you More

by BRYANPETROLEUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service deportment
Jan 13, 2025 -

Vera Cadillac responded

Bryan, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

January 12, 2025

Dealership is clean and everyone is helpful and accommodating. I’ve never had a bad experience at this dealership. More

by Acapo10684
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin, Christopher
Jan 13, 2025 -

Vera Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Edwin and Christopher met your expectations. Thank you again for choosing Vera Cadillac. We look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

January 12, 2025

Got the call when the part came in and was completed in the day as promised. More

by jborrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric, service department
Jan 13, 2025 -

Vera Cadillac responded

It's great to hear that Eric and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

January 11, 2025

Easy scheduling and the service department was courteous and on time. Dave is a knowledgeable and professional service advisor. More

by georgedadas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jan 13, 2025 -

Vera Cadillac responded

George, It's great to hear that Dave and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

January 11, 2025

El empleado que me atendió fué muy amable y noté que le interesaba me sintiera feliz. Pero cuando el valet parking me entregó el carro, tuve que regresarme porque 2 gomas tenían diferentes Lbs de aire, 1 More

by Vera2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Departamento de servicios y reparación
Jan 13, 2025 -

Vera Cadillac responded

Xiomara, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gustavo Rodriguez Service Director

January 11, 2025

We had a wonderful experience at Vera Cadillac. Shawn our sales rep was very knowledgeable and helpful. The whole staff makes the car buying experience so stress free. Thanks Vera Cadillac, we will More

by vanessa.lorell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cobos-Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Muciek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Vera Cadillac responded

Vanessa, Thank you for choosing Vera Cadillac. Your feedback and rating mean a lot to us. We're glad Shawn and our team were able to help, and we hope to see you again! Experience The Vera Difference Gustavo Rodriguez Service Director

January 11, 2025

Edwin was my Service Advisor. He was very pleasant to deal with. He kept me informed every step of the way. He listened and addressed any concern I had. He made the experience More

by mbhalai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
Jan 13, 2025 -

Vera Cadillac responded

We are very happy to hear Edwin and our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director