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Vera Cadillac - Service Center

Pembroke Pines, FL

4.7
2,751 Reviews

2,751 Reviews of Vera Cadillac - Service Center

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January 16, 2023

After I picked up my car for which the shifter was adjusted, it was noted that after removing the dash mySCREEN lacked function. The screen is quite an expensive part. Not sure what to do. !! I More

by BOATINGBETTY66
Workmanship
Recommend Dealer
No
Employees Worked With
Service Dept
Jan 19, 2023 -

Vera Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Gustavo Rodriguez at (954) 517-7841 to discuss your concerns, as your satisfaction is of utmost importance to us.

Jan 22, 2023 -

Vera Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Gustavo Rodriguez at (954) 517-7841 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 16, 2023

Excellent service, short turn around, easy scheduling and wait time. Highly professional. I recommend Mikell. More

by ps1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikell
Jan 19, 2023 -

Vera Cadillac responded

We are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 16, 2023

Geovanny delivered excellent service thanks Vera Cadillac for being consistent in delivering excellent service! It’s one of the reasons I’ve be a loyal client for the past 12 years. More

by MOMSDOULA
Recommend Dealer
Yes
Employees Worked With
Geovanny
Jan 19, 2023 -

Vera Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 16, 2023

The service and attention at Vera has been great each time I have taken my car in for service. More

by Barb0701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willy Masot
Jan 19, 2023 -

Vera Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

January 16, 2023

Great service and kept me informed of the status of the vehicle. The car came out looking good as new! More

by alexc3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Vera Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Vera Cadillac Buick GMC and we hope to see you again soon!

January 15, 2023

I’ve been leasing and purchasing all of our vehicles from Vera for over 15 years. I’m quite happy with the service department, especially my advisor Alex Padron. Jose Otero has been my salesperson for years More

by MARTINEZFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Padron (Service Department)
Jan 19, 2023 -

Vera Cadillac responded

Thanks for highlighting some of our staff who helped make this such a great experience! Until the next time we meet, take care!

January 14, 2023

Love the pick up/drop off service! ! Communication was awesome. And I love that they clean my car while it’s there. More

by symplyred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Jan 19, 2023 -

Vera Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Vera Cadillac Buick GMC and we hope to see you again.

January 14, 2023

Vera always takes care of my car needs with aplomb and professionalism. I have now 3 cars with them and will continue to do so in the figure. More

by jason_m_munoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Collazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Vera Cadillac responded

Jason, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for choosing Vera Cadillac Buick GMC and we hope to see you again.

January 14, 2023

Very nice and friendly people, also very clean. I would return. Edwin is a great service advisor. More

by dallasfan1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
Jan 19, 2023 -

Vera Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Vera Cadillac Buick GMC and we hope to see you again soon!

January 14, 2023

It was a good experience. I was able to buy the car at MSRP. That’s a rarity these days More

by RUBENALV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cobos-Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Vera Cadillac responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

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