2,748 Reviews of Vera Cadillac - Service Center
I recently brought my car to the service department. Eric Tellechea, my Service Consultant, was always paying attention to my needs and kept me informed throughout the whole process. Eric Tellechea, my Service Consultant, was always paying attention to my needs and kept me informed throughout the whole process. More
Nestor and his team were efficient, friendly and very professional. His attention to detail was excellent. Nestor was very helpful and kept me updated during entire process from the moment my car was p professional. His attention to detail was excellent. Nestor was very helpful and kept me updated during entire process from the moment my car was picked up, while the car was being worked on and the timing for returning the car. Nestor represents the professionalism that this dealership is known for. More
I Love my Escalade Sport but very disappointed in Vera My car doesn’t even have 10,000 miles After the dealer initially fixed a few flaws from the factory it was delivered and the driver scuffed the w My car doesn’t even have 10,000 miles After the dealer initially fixed a few flaws from the factory it was delivered and the driver scuffed the wheel. Pictures were obvious that this was done and I was advised to paint it After spending 100,000 plus i would never do this !!!!! Finally service agreed to replace the wheel The next oil change was scheduled and while I was driving to the appointment I get a phone call that my appointment was cancelled and they will not service my car I continue to get phone calls on selling me a new car but they will not service the car they sold me WHAT IS GOING ON WITH VERA ARE YOU GETTING TOOOO BIG ? Vera bad Oops very bad I believe when things happen own up take care of your customers and the cars you sell them CADILLAC TRIED TO RESOLVE KINDLY AND WAS IGNORED 3 TImes Then because they are independent of course they have the right to sell you a car and not service the car they sell you More
Vera Cadillac is an exceptional good dealership. My wife needed her car serviced and I was away for medical treatment. They picked up our Cadillac and serviced it professionally snd returned it in g My wife needed her car serviced and I was away for medical treatment. They picked up our Cadillac and serviced it professionally snd returned it in good order the dane day. Amazing good job. Paul More