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Vera Cadillac

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.8
3,467 Reviews
Welcome to VERA Cadillac Buick GMC. At VERA, we are different from the typical car dealership. It all starts with our VERA Philosophy, “To treat every single customer as you would want to be treated, and provide an unforgettable luxury experience, regardless of purchase.” We train our staff to treat every VERA customer as they would family members, friends and neighbors. It is our promise to you, and part of the VERA Difference. The decision to buy or lease a vehicle is one of the biggest financial decisions people make, and we strive to help you make the best possible decisions in a relaxed, friendly, no-pressure environment. We also offer a full line of services, from maintenance to collision repair and everything in between.
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300 South University Drive

Pembroke Pines, FL

33025

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Showing 3,467 reviews

December 04, 2023

Happy with the results of the service appointment for thermostat and tire pressure system replacement. Took the guys almost 12 day to do the job. But I got a rental car for this time and Vera compens More

by sergueiden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Dec 04, 2023 -

Vera Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

December 04, 2023

vera cadillac outstanding customer service and fast he kept me informed and appreciated his follow up More

by TONYRIBAUDO49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
serfice persons
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Dec 04, 2023 -

Vera Cadillac responded

Thank you for choosing Vera Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, Tony, and we hope to see you again! Experience The Vera Difference Gustavo Rodriguez Service Director

December 04, 2023

All went smooth for me during the purchase. I did call about a two weeks later about a dashboard light on. Never had call returned. More

by arthurmarsh33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
T J. (4 stars)
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Dec 05, 2023 -

Vera Cadillac responded

Thank you for providing this feedback, Arthur, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Experience The Vera Difference Gustavo Rodriguez Service Director

December 04, 2023

Excellent service and great communication. Service advisor David is wonderful ,very knowledgeable and helpful . We are very happy with Vera . More

by MOEPHYUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Dec 04, 2023 -

Vera Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Gustavo Rodriguez Service Director

December 04, 2023

Very pleased with the time i was able to check my car in. thanks to chris More

by LARRYPARRISH
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Vera Cadillac responded

Thanks for sharing your thoughts about your experience with Vera Cadillac. We appreciate your business, Larry, and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

December 04, 2023

Amazing place and amazing people I love this place for a buy car I recommended 100 % More

by yaquelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Vera Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Vera Cadillac, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

December 04, 2023

Great customer service. The entire staff treats me with such respect and courtesy. Their service department is second to none. Providing a courtesy vehicle, rental, or conci More

by jnl0508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Vera Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Vera Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Experience The Vera Difference Gustavo Rodriguez Service Director

December 03, 2023

Mikell was great great customer service and fast very efficient and fast my car was super clean too Isuperb More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikell
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Dec 04, 2023 -

Vera Cadillac responded

Thank you, Patricia, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mikell and our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

December 03, 2023

Very good Responsive to customer needs and issues Service oriented and customer focused always Friendly More

by Mey1745
Recommend Dealer
Yes
Employees Worked With
Steven from Vera mobile service
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Dec 04, 2023 -

Vera Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

December 03, 2023

Every time I get and oil change & tire rotation, the car needs a wheel balance the next day. So I have to go again to your shop More

by VIC.MENCIA
Recommend Dealer
Yes
Employees Worked With
Michael
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Dec 04, 2023 -

Vera Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Experience The Vera Difference Gustavo Rodriguez Service Director

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