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Vera Cadillac
Pembroke Pines, FL
3,452 Reviews
Welcome to VERA Cadillac Buick GMC. At VERA, we are different from the typical car dealership. It all starts with our VERA Philosophy, “To treat every single customer as you would want to be treated, and provide an unforgettable luxury experience, regardless of purchase.” We train our staff to treat every VERA customer as they would family members, friends and neighbors. It is our promise to you, and part of the VERA Difference. The decision to buy or lease a vehicle is one of the biggest financial decisions people make, and we strive to help you make the best possible decisions in a relaxed, friendly, no-pressure environment. We also offer a full line of services, from maintenance to collision repair and everything in between.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 PM - 9:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday 11:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 PM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday 7:30 PM - 6:00 PM
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Showing 3,452 reviews
May 28, 2024
Mike Hernandez was absolutely amazing. His customer service is great, including detail explanation of what is getting done and other recommendations needed. Everyone there are professional His customer service is great, including detail explanation of what is getting done and other recommendations needed. Everyone there are professionals ans super nice. Thank you so much More
by etmickey.eh
Verified CustomerEmployees Worked With
Sorry, don't remember the names
May 27, 2024
Excellent service, super convenient and helpful communication. Mikell the service guy made the whole experience effortless, he kept me informed and was just really great. communication. Mikell the service guy made the whole experience effortless, he kept me informed and was just really great. More
by francescuca
May 27, 2024
On Wednesday night, before a holiday weekend, my check engine light came on. I called early Thursday morning and Conrad Hernandez, my Go-To-Service-Advisor, was able to fit me in right away to run the com engine light came on. I called early Thursday morning and Conrad Hernandez, my Go-To-Service-Advisor, was able to fit me in right away to run the computer and determine the code. Once determined, he found the part in stock, estimated a late afternoon pickup for my vehicle, and sent me home in a courtesy ride. I got a call back a few hours later and I was again picked up and taken back to dealer. Conrad was able to save my holiday weekend as I was planning a last minute trip to the Florida Keys. I appreciate the professionalism of my Service Advisor, the vibe of other satisfied customers, the cleanliness of the service area, and the care that Vera Cadillac takes of my new (to me) 2021 XT5! More
by rachelmalakoff
Employees Worked With
Conrad Hernandez, Service Advisor
May 26, 2024
I bought a 2019 Pre Owned Mercedes C300 on May 8,2024. On the description brochure under warranty, It had Mercedes Benz Certified PreOwned Warranty, this is NOT accurate. I took the car to my Mercedes de On the description brochure under warranty, It had Mercedes Benz Certified PreOwned Warranty, this is NOT accurate. I took the car to my Mercedes dealership in Scottsdale, AZ and there is no record of the warranty.I have emailed Leor Zvi, the sales person who sold me the car and have not had any response, I wanted to know what kind of Warranty I have ?. Also the car came with no spare tire ,Leor told me that it has Run Flat tires, newer model Mercedes do not come with a spare. I checked with the tire specialist at my Mercedes dealership and he said the car has all weather tires, not the Flat tire.I would appreciate these issues be brought to the Managers attention and resolved as soon as possible. Thank you. Victor Tay More
by avtay2509
Employees Worked With
May 26, 2024
Needed oil change and tire rotation. I own a Silverado from Autonation Chevrolet but I always take it to Vera because of the quality of service. Best service department around. I own a Silverado from Autonation Chevrolet but I always take it to Vera because of the quality of service. Best service department around. More
by Angel 69
Employees Worked With
Christopher
May 24, 2024
Muy bien servicio al cliente los recomirndo 100 por ciento los mejores Vera Cadillac love ciento los mejores Vera Cadillac love More
by babyam003
Employees Worked With
May 24, 2024
Excellent service all around great communication and did a great job cleaning the car. Also the courtesy car was delivered and picked up in a timely manner a great job cleaning the car. Also the courtesy car was delivered and picked up in a timely manner More
by jembree5
Employees Worked With
service department
May 23, 2024
Excellent Service. The dealer representative Joan was exceptional—professional, knowledgeable, and attentive to my needs. The process was smooth and hassle-free, and I The dealer representative Joan was exceptional—professional, knowledgeable, and attentive to my needs. The process was smooth and hassle-free, and I felt well-informed and supported throughout. Highly recommend this service for anyone looking to lease or buy a car in Vera Cadillac. More
by arletisant0210
Employees Worked With
