Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Vera Cadillac
Pembroke Pines, FL
3,470 Reviews
Welcome to VERA Cadillac Buick GMC. At VERA, we are different from the typical car dealership. It all starts with our VERA Philosophy, “To treat every single customer as you would want to be treated, and provide an unforgettable luxury experience, regardless of purchase.” We train our staff to treat every VERA customer as they would family members, friends and neighbors. It is our promise to you, and part of the VERA Difference. The decision to buy or lease a vehicle is one of the biggest financial decisions people make, and we strive to help you make the best possible decisions in a relaxed, friendly, no-pressure environment. We also offer a full line of services, from maintenance to collision repair and everything in between.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 PM - 9:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday 11:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 PM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday 7:30 PM - 6:00 PM
Filter Reviews by Keyword
By Type
Showing 3,470 reviews
June 06, 2017
New Buick Enclave We recently with to the Miami Dade Federal Credit Union vehicle sale. We new the vehicle that we wanted and we were told that there were several vehic We recently with to the Miami Dade Federal Credit Union vehicle sale. We new the vehicle that we wanted and we were told that there were several vehicles on sale including the model that we wanted to purchase. I stated that I wanted a 2017 model assuming that the salesmen would show me a new vehicle. Well after waiting for a while I was shown a used vehicle. We ended going back to the actual dealership. I will take the blame for not being more specific. The salesmen kept showing me models that were overpriced. I went online and found that they had the vehicle that I wanted at a price that was 11000$ less compared to the vehicles that were being shown to me. Finally after waiting for a long while the vehicle was found. We bought the vehicle. Now when a person gets a vehicle that vehicle should be perfectly detailed. The interior roof liner was dirty. Also when a customer who is going to spend 43000$ has been waiting 4 -6 hrs, maybe a glass of water or cup of coffee should be offered. The only person who offered me something was the finance officer on the way out. Very disappointing for a dealership of this quality. More
by Rossi123
Employees Worked With
Several Salesmen
June 02, 2017
Must have been an unlucky day to buy from Vera Apparently the sales man didn't take us seriously when we wanted to speak to finance. He also informed me the price of the truck was non negotiable be Apparently the sales man didn't take us seriously when we wanted to speak to finance. He also informed me the price of the truck was non negotiable because it had a "15,000 dollar lift kit installed". Really? Seriously? Must be gold plated at that price. We own a Ford F-250 and my husband purchased and installed a ReadyLIFT SST Lift Kit for less than $500. 15k ? When you trade a truck in, you don't get any money back for a lift kit the dealership didn't pay any extra because of the lift. I don't understand why or how you do business without knowing accurate facts regarding sales. We are members of USAA with excellent credit scores. This transaction was not meant to be. I'm sure there will be other trucks and dealers who are willing to do business. I certainly will NEVER buy or recommend VERA Cadillac FACT You lost a sale on a truck that's been sitting on your lot since March and the trade in value was $25,000. MY OFFER WAS 39,000 More
by NEVER will I purchase from Vera Cadillac
Employees Worked With
Carlos (refused to take my offer to financing)
May 21, 2017
Excellent service This is my 3rd vehicle from Vera and the service has always been excellent. It is the main reason I will only purchase from Vera. This is my 3rd vehicle from Vera and the service has always been excellent. It is the main reason I will only purchase from Vera. More
by NancyG
Employees Worked With
Reyen
May 21, 2017
Great dealership! I bought my 1500 Sierra just over 3 years ago. All service and repairs have been completed by Vera, and I have to say, I don't have any complaints! Gr I bought my 1500 Sierra just over 3 years ago. All service and repairs have been completed by Vera, and I have to say, I don't have any complaints! Great team! More
by Vera the best!
Employees Worked With
Eric, Giovanni and the rest of the service department, great staff!
May 16, 2017
Service department Fast, courteous, excellent customer service. Service representative contacted me immediately after my work was complete. Service representative also h Fast, courteous, excellent customer service. Service representative contacted me immediately after my work was complete. Service representative also had my vehicle washed without me having to ask. I would recommend this location to anyone. More
by Robert
Employees Worked With
Do not recalling service writers name
April 10, 2017
Amazing dealer Good cars, incredible attention with great team that let you enjoy your visit. Prices are accessible for anyone. I really recommended this dealer for Good cars, incredible attention with great team that let you enjoy your visit. Prices are accessible for anyone. I really recommended this dealer for everybody. More
by Jollie
Employees Worked With
Gabino
April 06, 2017
Flawless Service This review is to commend the impeccable service I received from Sales Consultant Danilo N. Danilo walked up introduced himself and asked if he coul This review is to commend the impeccable service I received from Sales Consultant Danilo N. Danilo walked up introduced himself and asked if he could help - and that is exactly want he did - he professional, trustful, endearing and very patient. I want the Manager to know that patrons do appreciate first rate customer service. More
by It's me 44
Employees Worked With
Danilo N.
October 24, 2016
Worst experience ever Went to this dealer and tried to make a deal with them. They will rather see you walk out on them instead of dealing with you. They offered $11000 for Went to this dealer and tried to make a deal with them. They will rather see you walk out on them instead of dealing with you. They offered $11000 for my trade in, which they knew is worth between $14200-15800. They wouldn't budge. A friend of mine told me the same. He also walked out. They will treat you like you don't know anything about cars. More
by Javier
Employees Worked With
Caballero
September 06, 2016
The BEST car buying Experience EVER!!! I'm so honored to have received such great service from Vera and their host of highly recommended staff members such as Luis Valdes and Ariel Paez. I' I'm so honored to have received such great service from Vera and their host of highly recommended staff members such as Luis Valdes and Ariel Paez. I'm so blessed to have had them both in aiding me with purchasing a "New" 2016 GMC Acadia SUV. The atmospheric family oriented oasis place me in the perfect buying mode. The owners son Chris Vera treated my like a first cousin with a hand shake and half hug which made me understand that I'm part of his family now. Thanks Vera Cadillac for your help. More
by Desilma, Michael
Employees Worked With
Luis Valdes and Ariel Peaz
August 01, 2016
Dropped the ball with sketchy recovery attempt We initially went to Vera to get Rhino liner in our 2016 Chevy Colorado truck bed. That's a different review. On the way to the lining appointment We initially went to Vera to get Rhino liner in our 2016 Chevy Colorado truck bed. That's a different review. On the way to the lining appointment, we noticed that the seat on the driver's side was coming apart on the bottom. Juan (Rhino liner) sent us to see Edwin in service. We had to make an appointment for another day; they wouldn't even take a quick look at the seat. The day of the appointment, they took the truck for 2 hours and came back saying it was fixed. Before we even got out of the service bay we saw that it was not fixed in any way. We grabbed Edwin to show him and he said they'd have to order the seat cover, so he'll do that and call us when it comes in. Edwin sent a text the next day stating that we'd now communicate via messaging. We replied and asked for confirmation that he'd contact us when the seat was ready; got a resounding "YES SIR". About a week after our visit, via text, we got a request to complete the GM survey. We responded that we'd consider it if we'd receive and status update. Nothing. Repeated requests for an update on the status via their text msg system, met with crickets. Finally I called (on Saturday; 3wks later) to find out what was going on. The guy answering the phone says he couldn't see if it was ordered, he'd need to contact the parts department and he'd get back to me "next week". Sunday afternoon we get a text saying we have an appointment Monday morning. I called Monday and asked what it was for, since we didn't make the appointment. Edwin calls back saying "I said let you know when the seat was in". I asked pointedly if it was in, and he said "No, this appointment is to find out which part to order". Asking why it took him 3 weeks to get back to us about not ordering the part yet, he had the nerve to try to claim that it hadn't been 3 weeks. Technically, no, it was only 18 days... The initial poor repair, the lack of follow up, and the feeling that they tried to get us back into the shop 1) initially trying to claim that the part was there only after I called to follow up, and 2) without first confirming that we would even be available, leaves us with a bad feeling about the place. More
by Colorado497
Employees Worked With
Edwin
