Vera Cadillac

excelent caring service Thy listened to all our issues and point by point resolved all & went to extreme effort. I have never had a dealership service department so intereste Thy listened to all our issues and point by point resolved all & went to extreme effort. I have never had a dealership service department so interested in satisfying my issues. More

Horrible Experience Yesterday was the most frustrating day in my life! I decided to do lease another vehicle at this dealership. I told the seller which car and how much Yesterday was the most frustrating day in my life! I decided to do lease another vehicle at this dealership. I told the seller which car and how much was the max I could pay including taxes monthly. After 6 hours going back and forth we agreed in the monthly payment. They ran my credit and everything was ready. I even removed the insurance from my other vehicle. At this point they told me that the tax was not included 😳. I didn’t do the business 😡. I do NOT recommend this dealer because they are not serious. They make you waste your time, they lie to you and they run your credit. More

Very fast and excellent service The team is very curtious a d proffesional. They could not find my intermittent issue with front sensors detecting a ghost! Car has stopped in middle The team is very curtious a d proffesional. They could not find my intermittent issue with front sensors detecting a ghost! Car has stopped in middle of road or highway. They checked and review all sensors and nothing was found so lets hope and wait. Aside from this service was willing to take time to find a very weird and intermittent issue. More

Service Department not what it used to be Today was not the first time I had to return to the service dept regarding a service not done satisfactorily. They have left my oil pan loose, lost m Today was not the first time I had to return to the service dept regarding a service not done satisfactorily. They have left my oil pan loose, lost my wheel lock key and car came home with a new problem it did not have. All of these on separate occasions. Had to return to have fixed and/or replaced. When they lost the key to the lock on my wheels, they did not even tell me. I found out once I was home. They had to replace all of the locks due to new key. Anyhow, today I returned because I took my hummer h3 for an oil change. My car came home with my oil lamp light on and the alarm going off while it was lit. My car was not doing this. So they asked me to bring it in today @ 9am. The tech said they were not able to even look at my car until maybe late Friday so I would have to leave it. However, the diagnosis fee was $290. I inquired as to why I would pay for something they caused and he said he would speak to the manager, Gus. Gus refused to waive fee unless I committed to having my car repaired there. Well why was I there in the first place. Gus seems to have forgotten where he came from and that before he became the Service Director he was my service advisor. All of a sudden he thinks his xxxx don't stink and does not even have the audacity or time to come speak to his long time customers. We he can suck up his $290 diagnosis fee because he knows that on at least 3 occasions I have had to return after having my car serviced. Way to lose a customer Gus!! More

Excellent Service and Repairs My Service Adviser, Giovanni Rubio made sure that the mechanical problem I was having with my car was addressed and repaired correctly and kept in tou My Service Adviser, Giovanni Rubio made sure that the mechanical problem I was having with my car was addressed and repaired correctly and kept in touch with me thru the whole process. Gio and the Vera staff always make sure they treat me like I'm their best customer. More

Top notch Service Advisor & Mechanic Michael Crato, my Service Advisor and Kenny, my mechanic, are the only ones I'd trust my GMC Sierra 3500 diesel with. They are honest and professional Michael Crato, my Service Advisor and Kenny, my mechanic, are the only ones I'd trust my GMC Sierra 3500 diesel with. They are honest and professional. Pricing has always been fair. They'll even work with you if some prices are too high. More

Service I have been there for years. Director Gus Rodriguez is awesome! Leo just got promoted to Service manager!! Mike is my new my new service advisor .. g I have been there for years. Director Gus Rodriguez is awesome! Leo just got promoted to Service manager!! Mike is my new my new service advisor .. great guy but Mr Vera!! You are great!!! And you are doing an incredible job! More

Amazing customer service! Vera Cadillac was amazing! I was able to get help as soon as I walked in. The sales representatives are very knowledgable in all their cars. They have Vera Cadillac was amazing! I was able to get help as soon as I walked in. The sales representatives are very knowledgable in all their cars. They have a large inventory of both used and new vehicles having many options to pick from. Everyone was very attentive with me and it's a very nice dealership. I recommend Vera Cadillac to anyone who wants to have a good experience when getting their car. Thank you Vera Cadillac for my new CT6! More

My go to car dealer for 10 years At Vera they find you the car you want, with the add-ons you want and work with you. Great customer service. Been with them for over 10 years. At Vera they find you the car you want, with the add-ons you want and work with you. Great customer service. Been with them for over 10 years. More

Proud to say Vera is my favorite dealership Customer service at Vera Motors are beyond comparison to any other, and should be used as an example for companies trying to improve their customer se Customer service at Vera Motors are beyond comparison to any other, and should be used as an example for companies trying to improve their customer service relations. More