Vera Cadillac

I was waited on promptly. I was able to get a courtesy ride back to my home while they serviced my car for an oil change and tire rotation. My car was returned washed and clea I was able to get a courtesy ride back to my home while they serviced my car for an oil change and tire rotation. My car was returned washed and cleaned. Very good value for the service. More

Good customer services and quality Always available for my needs also they have good following my needs also they have good following More

Appreciative of the treatment provided to me by Gus Guerra. He did an exceptional job getting the lease of my Cadillac Escalade done quickly and transparent. Will see you soon for our families next ca Guerra. He did an exceptional job getting the lease of my Cadillac Escalade done quickly and transparent. Will see you soon for our families next cars at Vera. Thank you! Dr. Jody Feldman More

Nestor Suaros was the Vera representative who assisted me. He was very courteous and helpful. He answered all my questions and was most helpful. I would highly recommend him. me. He was very courteous and helpful. He answered all my questions and was most helpful. I would highly recommend him. More

Good service. Service manager Eric was very helpful with everything. Car was clean when I picked it up. Service manager Eric was very helpful with everything. Car was clean when I picked it up. More

Instead of listening to my concern or even suggest test driving to understand the issue and take the time to properly diagnose before assuming, and fixing things that aren’t broken, then even break other c driving to understand the issue and take the time to properly diagnose before assuming, and fixing things that aren’t broken, then even break other components that were fine, ultimately just run the service tab up on the warranty. 5k later, still have the same issue; Few months back They kept the car for a 3-4 months saying the part it need was back ordered, got the car back with bodily damage, and even my designer sunglasses missing with no explanation. Ive been the most patient and understanding the whole 2 years of service until it became more and more evident these people are shady. Imagine they are telling me one thing about the car, and my former high school classmates is a technician there and telling me whats really going on. yea, very disappointing. And because of my experience at Vera, i doubt i will buy another Cadillac. I very well understand technology isn’t perfect, everything has faults. But the service!! I believe in full transparency when doing business, and i would be lying to say i got that from vera. I could've decided to not commit to doing service at vera because of the semi smeared reputation i got from former customers, Google, and even employees. but i gave the benefit of the doubt, mainly cause its 2 miles from my house. Lesson learned on my part.. More

Great service ang service staff clean waiting room and great peopleto take care of you and your car, will always returnSERVICE WITH A SMILE great peopleto take care of you and your car, will always returnSERVICE WITH A SMILE More

Nathan was certainly very welcoming and very helpful. I like how relaxed and easy it was to deal with everyone. I never felt pushed or coerced in any way. Your staff is wonderful. Nathan was fabulous I like how relaxed and easy it was to deal with everyone. I never felt pushed or coerced in any way. Your staff is wonderful. Nathan was fabulous. More

Had great experience with Mario and Ulises. Very professional and to the point. I would recommend coming to this dealership. Very professional and to the point. I would recommend coming to this dealership. More

I recently brought my vehicle to the dealership for a transmission issue. I was assigned Giovanni Rubio as my service advisor. Everything started well and negatively escalated quickly. I was present transmission issue. I was assigned Giovanni Rubio as my service advisor. Everything started well and negatively escalated quickly. I was presented an inflated estimate for $7800 to make a fairly routine repair. Upon questioning the pricing and requesting the labor rate I was disregarded and instructed to pick my vehicle up. After paying my agreed troubleshooting fee of $340 I took my vehicle and proceeded to find another service provider. 2 other providers quoted me no more than $1400 for the complete repair listed from Vera. This is absolutely absurd from the homegrown dealership that prides itself on honesty and integrity regardless of the cost. This feels more like let me take advantage of whoever I can when I can!! My trust in the auto industry has been damaged by the actions of a few individuals. I would hope the management team would address this with training and use this opportunity to improve your services but we all know the actions of a team member are directly driven by the actions of his or her manager. The leadership at Vera could stand to improve the actual culture and not just spread empty promises and mantras. More