Vera Buick GMC - Service Center

Felt really good in the service and the responsibility to in all information and the Service advisor are knowledge in all information and the Service advisor are knowledge More

Excellent service cover my expectations. .nestor my service person very professional..great experience in my first visit thanks .nestor my service person very professional..great experience in my first visit thanks More

Tha service with Vera Cadillac and Buick was EXELENT. I do not wait long time and Christopher was very nice . I do not wait long time and Christopher was very nice . More

Easily the best service I've experienced,compliments to Rubio Giovanni and staff.Mine was a recall,yet it was handled expeditiously and proficiently. Kudos to Vera and staff. Rubio Giovanni and staff.Mine was a recall,yet it was handled expeditiously and proficiently. Kudos to Vera and staff. More

I went to the dealer. I found the car Jean the salesman was very helpful, Also, Robert, The person that was in the parts department for extra things I wanted was very ver I found the car Jean the salesman was very helpful, Also, Robert, The person that was in the parts department for extra things I wanted was very very helpful. Also, I would highly recommend them and definitely use you again. More

White glove service and good attention to detail with great communication on status and timing by service. I’ve experienced in a car dealership. great communication on status and timing by service. I’ve experienced in a car dealership. More

I wanted to share my thoughts on my recent experience with your team. While I’ve consistently received excellent customer service at your establishment, this visit left me disappointed. To begin with, with your team. While I’ve consistently received excellent customer service at your establishment, this visit left me disappointed. To begin with, I want to commend Michael for his exceptional service. He went above and beyond in addressing my concerns and ensuring I felt valued as a customer. His professionalism and attention to detail stood out, and I truly appreciated his efforts. However, I was less satisfied with the quality of the work performed on my vehicle. While the check engine light issue and the recall were addressed, there were two significant concerns: 1.Tire Pressure Check: One of the routine checks listed as completed was tire pressure, but my tires were left at 31/32 psi instead of the required 35/36 psi. While this may seem minor, it raises questions about the thoroughness of other checks. If tire pressure is marked as completed, it should include proper inflation. 2.Damaged Windshield Wipers: Unfortunately, I discovered my windshield wipers had been damaged during the service. Replacing them cost me $43, and I believe this expense should have been covered by your team, as the damage occurred under your care. These issues, coupled with the lack of response to my written feedback, have left me disappointed. While this experience hasn’t deterred me from continuing to use your services over less qualified alternatives, it serves as a reminder that there’s always room for improvement in service quality, no matter how strong the customer interaction may be. I hope this feedback is taken constructively and that steps will be taken to address these concerns moving forward. More