Vera Buick GMC

I wanted to share my thoughts on my recent experience with your team. While I’ve consistently received excellent customer service at your establishment, this visit left me disappointed. To begin with, with your team. While I’ve consistently received excellent customer service at your establishment, this visit left me disappointed. To begin with, I want to commend Michael for his exceptional service. He went above and beyond in addressing my concerns and ensuring I felt valued as a customer. His professionalism and attention to detail stood out, and I truly appreciated his efforts. However, I was less satisfied with the quality of the work performed on my vehicle. While the check engine light issue and the recall were addressed, there were two significant concerns: 1.Tire Pressure Check: One of the routine checks listed as completed was tire pressure, but my tires were left at 31/32 psi instead of the required 35/36 psi. While this may seem minor, it raises questions about the thoroughness of other checks. If tire pressure is marked as completed, it should include proper inflation. 2.Damaged Windshield Wipers: Unfortunately, I discovered my windshield wipers had been damaged during the service. Replacing them cost me $43, and I believe this expense should have been covered by your team, as the damage occurred under your care. These issues, coupled with the lack of response to my written feedback, have left me disappointed. While this experience hasn’t deterred me from continuing to use your services over less qualified alternatives, it serves as a reminder that there’s always room for improvement in service quality, no matter how strong the customer interaction may be. I hope this feedback is taken constructively and that steps will be taken to address these concerns moving forward. More

Great service, they picked up my car at work at 8am for a recall and was dropped back by 2:30. recall and was dropped back by 2:30. More

Absolutely Awesome! ! My car was towed in and Eric T. was the best Service Consultant!! ! My car was towed in and Eric T. was the best Service Consultant!! More

My experience at Vera with the service advisor Conrad was absolutely amazing! I highly recommend this advisor! Make sure to ask for him, he will give you family treatment! Thank you Conrad!!!! absolutely amazing! I highly recommend this advisor! Make sure to ask for him, he will give you family treatment! Thank you Conrad!!!! More

vera is a good dealership ,I actually purchased the vehicle there. assisting the customer get home is a great help ,thank you. vehicle there. assisting the customer get home is a great help ,thank you. More

From the moment I walked in the door I really felt at ease with my salesman Gus Guerra. I felt like if I was buying a car from a relative. The GM Mario Diaz also made sure I received the right deal wit ease with my salesman Gus Guerra. I felt like if I was buying a car from a relative. The GM Mario Diaz also made sure I received the right deal without having to go back and forth like most other dealers. More

The truck has been serviced several times and all job orders were complete in a timely matter. David the service advisor was very professional and informative. orders were complete in a timely matter. David the service advisor was very professional and informative. More

Had an amazing experience, really great service. Very attentive. I definitely recommend, my daughter wasn’t sure what car she wanted and he was really patient with us while she looked around. Very attentive. I definitely recommend, my daughter wasn’t sure what car she wanted and he was really patient with us while she looked around. More

Best place in the world ! ! Super easy process & would recommended to anyone. My favorite car that I’ve owned to date ! Super easy process & would recommended to anyone. My favorite car that I’ve owned to date More

The service center failed to advise me why the speed limit sign disappeared 7 days after I purchased the vehicle. A global reset did restore the speed limit sign. limit sign disappeared 7 days after I purchased the vehicle. A global reset did restore the speed limit sign. More