Ventura Toyota - Service Center

Excellent Service I brought my car in for inspection/repair and had excellent customer service from Carlo. I had two issues, an odor when using the AC and abnormal nois I brought my car in for inspection/repair and had excellent customer service from Carlo. I had two issues, an odor when using the AC and abnormal noise/binding when shifting. Carlo educated me on certain aspects of using the cooling system to eliminate odors and took the car in for inspection of the shifter. The technician determined the shift assembly had failed, the part was ordered, and I was called when the part arrived. Carlo was not available when I brought the car in for repair so another service representative assisted me, Jennifer. She had reviewed the record that Carlo had generated prior to my arrival so was prepared. Jen provided excellent service; the repair was completed and my car is performing much better. Jen assisted me with a second issue regarding a question I had about an HVAC filter for my car. She went the extra mile to consult the service manager, Kevin, who was excellent in handling this problem. Thanks to Carlo, Jen, Kevin, and service technician Michael, for a five star customer experience in the service department. More

Thank You to Kevin Hurlic As always, I have nothing to say but great things about Kevin Hurlic. My most recent visit to Kevin was to bring my elderly mother and her Toyota Av As always, I have nothing to say but great things about Kevin Hurlic. My most recent visit to Kevin was to bring my elderly mother and her Toyota Avalon in. She had parked her vehicle in a parking lot at a grocery store and was gone from the car for approx. 1.5 hours. Upon her return, it was obvious another driver had scraped her right rear quarter panel while parking or backing out of the parking stall to her right. And, of course, no note was left by the person who did it. Since my father passed away six years ago, I have been handling all my mom's finances and fixing issues as they come up. My mother and I have always felt comfortable with Kevin and in the event my schedule doesn't coordinate to take care of Toyota-related issues, I trust him with my mom implicitly. This entire event was stressful to my mom, but Kevin made it so much more convenient by handling the coordination between the dealership and the auto body repair, as well as renting my mother a rental car from Toyota. This was a relief to both my mom and I, as I had an extremely busy week and was going to be in jury duty on the date the Avalon would be ready for pickup from your dealership. Because of all this, I didn't know whether I would be able to make it to the dealership in time, which was causing my mom some stress. It turned that I did make it, and the return of my mom's rental and pick-up of her repaired vehicle transitioned smoothly since Kevin had done all the ground work and overall coordination. I can't say enough good about Kevin - he is one of a kind! Thank you, Deanna Brummett More

Kevin Hurlic is the Best! Kevin has taken care of my vehicles, as well as my mom's. Cannot say enough good things about him. He works around my budget, explains what my vehic Kevin has taken care of my vehicles, as well as my mom's. Cannot say enough good things about him. He works around my budget, explains what my vehicle needs, gives me an honest opinion of what is critical and what is not, and never do I feel ripped off. Very customer service-oriented, helpful, polite, professional, and friendly. I only want Kevin taking care of my service needs. More

Outstanding Service - Thank you Kevin! My sincere thanks and appreciation to my service advisor, Kevin Hurlic, for an outstanding job. Had service performed, and as always it was perfect. K My sincere thanks and appreciation to my service advisor, Kevin Hurlic, for an outstanding job. Had service performed, and as always it was perfect. Kevin did a great job making sure that my car was properly taken care of for service and for my smog check. Car was ready exactly when he said it would be. He was very helpful, knowledgeable and provided service with a friendly smile. It was a sincere pleasure doing business with him and Ventura Toyota. Thank you so very much! PS...To the powers that be at Ventura Toyota: I do hope that you will consider offering complimentary car washes again with service like you used to. It was a nice perk that should be brought back and is still performed by other car dealership service departments (FYI). More

Service with a smile Kevin is always a pleasure to work with. He's attentive to one's needs and he keeps on mind one's budget during service. Kevin does everything in his Kevin is always a pleasure to work with. He's attentive to one's needs and he keeps on mind one's budget during service. Kevin does everything in his power to help his clients & makes sure that our needs are met. More