Ventura Toyota - Service Center

I have one of the best if not the best Service Advisor who make sure my vehicle is service properly and safe for me to drive and provides updates when taking longer than expected. In Sales Dept. Mr. Luis who make sure my vehicle is service properly and safe for me to drive and provides updates when taking longer than expected. In Sales Dept. Mr. Luis Martinez has kept inform on news sales, trade in and any offers going on great guy around. More

Overall, poor service. The service agent could have done better by verifying and following-up if service completed. Expect no other customer will have to experience this bad quality service! better by verifying and following-up if service completed. Expect no other customer will have to experience this bad quality service! More

Marcelino consistently provides excellent service, he is extremely knowledgeable and helpful. He goes the extra mile and always attentive to customer needs and desires. We really appreciate his service. extremely knowledgeable and helpful. He goes the extra mile and always attentive to customer needs and desires. We really appreciate his service. More

Very helpful I had problems with my 2019 Tacoma and Jen was always quick to get my truck fixed and getting me a rental. Always helpful with a smile on her face and I had problems with my 2019 Tacoma and Jen was always quick to get my truck fixed and getting me a rental. Always helpful with a smile on her face and great attitude. My truck had been back to the dealership three times and I was getting tired of being there and waiting to get my truck back or getting my next car rental. I talked with Richard and on his own he sent a letter to the corporate office explaining my situation and two days later I received the help I needed from Toyota. I am very grateful to both of them for all their help. More

WARNING – DO NOT PATRONIZE THE VENTURA TOYOTA SERVICE DEPT! Our 2016 Toyota Sequoia was recently vandalized in downtown Ventura by someone trying to break and enter. The would -be thief tried to jimmy the driv Our 2016 Toyota Sequoia was recently vandalized in downtown Ventura by someone trying to break and enter. The would -be thief tried to jimmy the driver-side lock, which set-off the car alarm. The dirt bag then reached under the engine compartment and ripped out wiring in the vicinity of the horn. We took the vehicle to Ventura Toyota to get a repair estimate. The estimate was $8,200 to remove/replace the lock cylinder and entire wiring harness, which runs throughout the engine compartment and behind the dashboard. This estimate didn’t pass the sanity test with us or our insurance adjuster. We decided to find a different Toyota service provider that could give us a reasonable approach to fix the compromised wiring and lock. Ventura Toyota charged $335 for diagnostics before they would release the vehicle. That’s a hefty price to visually identify a damaged wiring bundle near the horn and confirm that the key could not be inserted into the driver-side lock. We had the Sequoia towed to North Hollywood Toyota. Our friends down south took three days to repair the vehicle at a cost of $552. For those of you who are good with math, Ventura Toyota’s diagnostic fee of $335 plus an additional $117 equals $552, the cost to repair the vehicle. Ventura Toyota had a lot of audacity to pad their estimate by over $7,600 for unnecessary parts and labor. That’s about as a ridiculous as replacing all four tires and getting a new alignment should one of the tires have had low air pressure. I’ll be taking my business elsewhere. P.S. North Hollywood gets a 5 star rating. The home town dealership gets 0 stars and a frown face. ? More