Ventura Toyota - Service Center

I bought both of my Toyota vehicles from Ventura Toyota. I take them to the dealership on occasion for specialized maintenance. I took my Tacoma in for 90000 mile maintenance a couple of weeks ago and was I take them to the dealership on occasion for specialized maintenance. I took my Tacoma in for 90000 mile maintenance a couple of weeks ago and was SICKENED by the unprofessional service that was rendered. The service writer was excellent at his job. I left the truck first thing in the morning on Thursday and was told it would be ready by noon. I explained that I expected my truck to be CLEAN and free of greasy hand prints when I picked it up. Of course the "mechanic" found something that needed to be repaired and was covered by the extended warranty. I was told that it would all be done by 5:00pm that day. Later in the afternoon Carlo calls to tell me that they had to order a part and the truck wouldn't be ready til the next day. I said fine and I would get the truck either late Friday night or Saturday. When I picked up the truck, I immediately noted that there were several greasy hand prints on the front alloy wheels, but the rear wheels were not touched (wheel rotation was supposed to be in the maintenance). They saved the spark plugs as requested but there were 2 different brands??? I drove home angry and parked on my new concrete driveway and noticed antifreeze coming out of my truck. Took the truck the next day and was told "the mechanic" forgot to put a hose clamp back on. Later I'm driving down the street an turn on the A/C. The A/C light flashes and no A/C. Called Carlo and he said "the mechanic" must have forgotten to reconnect the plug???? By now I'm SMOKIN MAD. I can only imagine what else is messed up on my truck. Ventura Totota service department did give me some compensation, BUT that will never restore my confidence in their service department... NEVER.... I was even thinking about buying another car from them, but I'm over that. ***BOTTOM LINE: WHEN IT COMES TO SERVICE. GO ANYWHERE ELSE. DON'T MAKE THE MISTAKE I DID... More

Marcelino was very professional. He made great judgment calls on what I actually needed and what could wait. We are a Toyota family and have always had good results from the Ventura Toyota Dealership Serv calls on what I actually needed and what could wait. We are a Toyota family and have always had good results from the Ventura Toyota Dealership Service Department - unlike some garages that charge for services not actually performed. Our family's lives are at stake in these vehicles and we need to trust the people who work on them. More

As always Rob and his associates take care of me and our company vehicles. We service five of our cars. They offer us the best price possible with best customer service. Last time I did not have coupons the company vehicles. We service five of our cars. They offer us the best price possible with best customer service. Last time I did not have coupons they gave me the special coupon price. I will recommend this dealership for service and buying new cars. More

I was unfortunate to have my Transmission go out,on the road, but was lucky that Ventura Toyota was off the FWY. I was from out of town and had to leave my car in Ventura. Although it took 2 weeks to have road, but was lucky that Ventura Toyota was off the FWY. I was from out of town and had to leave my car in Ventura. Although it took 2 weeks to have my transmission rebuilt and a lot or phone calls, I was overall very satisfied with the customer service and Kevin Hurlie's help. Now that I am back home, I find that in my own town, the customer service @ Toyota is horrible!!! Kinda wish I was closer to Ventura!! Thank you Ventura Toyota for taking care of the problem and taking care of me, when I needed a car for the 2 weeks, mine was out of service. More

Ventura Toyota deserved the high rating due to the team's extraordinary commitment to excellence in customer service and support. What I thought was going to take a whole day of repairs actually took 1 hour extraordinary commitment to excellence in customer service and support. What I thought was going to take a whole day of repairs actually took 1 hour. The Ventura Toyota team was very motivated to go the extra mile. Their example seemed to have a positive impact on the attitude and productivity of their own staff! More

The dealership service's department has been pretty good at honoring the prices I got from other dealerships. However, dumbfounded when I saw that my car's license plate frame was changed with the new at honoring the prices I got from other dealerships. However, dumbfounded when I saw that my car's license plate frame was changed with the new frame from Ventura's Toyota "Venturatoyota.com 101 Freeway" without my knowledge!!! Front and back plate frames were changed. I can see that since I drive around so much within the state of California, it would be important for them to get the free advertisement out of my car. BUT TO COMMIT THIS ACT W/o MY KNOWLEDGE IS INCONCEIVABLE. This makes me wonder what else they did on my car w/o my knowledge. Gilbert told me that this is a routine practice. They do this to all cars that come into service except those that have customized frames. Here now, it's not like they're giving you a free oil change or any of the transmission, power steering, radiator...flushes w/o your knowledge. That might have been ok. But it's totally ridiculous to tamper with one's car w/o their knowledge. So, check your license plate after the work is completed at Ventura Toyota. More

I purchased my 2007 Solara from Ventura Toyota in March 07 and have taken my vehicle back for some issues and service in 8/07 and 9/07 that were completed as requested. May 08, I took my car in for the 10 07 and have taken my vehicle back for some issues and service in 8/07 and 9/07 that were completed as requested. May 08, I took my car in for the 10,000 routine maintence,left it at 8:30am and was told it would be ready by 2:30pm, but was called @ 1030am to tell me my car was done. I picked my care up that afternoon and paid $92.66 and received my receipt that stated what they had checked and said they had done. We actually had a message on our home phone from the General manage's assistant asking us to give them a call about our experience in the service dept on the prior day. When the following happened, I called and left a message for the GM responding to HIS call and to date have not received a response from him. The day after my Ventura Toyota service maintence it rained and I turned my wipers on and I could not even see out of my windshield; there was so much missed water removed, obviously because the wipers were bad. Looked at my receipt that said Ventura Toyota service dept had checked them and said they were good. I called the service rep Chris, that took my car in, left him a message that same day..on Friday regarding the wipers...did not hear from him. Called back to speak to someone the following Tues, because now my low air light for my tires had come on over the weekend, looked at my receipt which said all the tires had been checked/rotated and showed 32lbs of air. My husband checked them after the light came on and 1 tire had 28 lbs the other 3 had 26 lbs! When I called service on Tues, Chris happened to answer the phone and I identified myself and told him I had left him a message on Friday, and his response was "Oh...did I call you back?" I proceeded to tell him about the wipers and then about the low air light coming on and what we found when we checked the air in the tires..and told him I was concerned if ANY of the services I had paid for had been completed...his response was bring your car back in and we will look at it again.. I live in Camarillo which is a 15 min/13mile drive- one way! I took time off from work the prior week and drove there using $4.05 a gallon gasoline and now you want me to do that again,because you didn't do what you were suppose to do the first time???? When you buy your vehicle from a dealership and return for service...is it too much to ask that the service you pay for is completed? He said he would do the whole 10,000 maintence again for free and replace the windshield wipers and come get my car...(still on my gasoline dollars)...but had to check with his manager first and would call me back in an hour...this was at 2pm...at 5:15pm he finally called back and left a message saying he wanted to pick it up tomorrow and fix the wipers and the air in the tires...what happened to the total redo on the maintence?... This is my first Toyota purchase and I love the car and will definitely buy another in the future ...BUT NOT FROM VENTURA TOYOTA!! THERE SERVICE DEPT DOES NOT DO WHAT YOU PAY THEM TO DO! I can buy a Toyota at any number of Toyota dealerships in Ventura County...in these days of tight economy and high gas prices...you would think a dealership like this would want to maintain their customer loyalty....not the case with this dealership...we will not darken their doors again! More