Ventura Toyota

Found a great deal! I found the used vehicle I purchased through cars.com and once I submitted a request for information, KP made contact with me very quickly via phone, I found the used vehicle I purchased through cars.com and once I submitted a request for information, KP made contact with me very quickly via phone, text, and email. I appreciated the multiple ways to get in touch with him and he was always very prompt with follow-up to any questions. The negotiation process was straight-forward and I felt KP and his manager met my needs and I know I was able to get a great value for the car. When it came to "checking out" and going over paper work with Johnny from finance, this was the only part of my experience that could have been improved. He was quick and efficient at helping us get through all the paper work (while explaining it all was clearly) which was great. However, once we declined the extended warranty options his demeanor changed and I felt like we were being chastised and talked to like we were stupid. I noticed he didn't seem to look at us in the eyes anymore and he honestly seemed to lose respect for us, even though we just spent a hefty sum with his dealership. More

Thank you Luis was so helpful. He answered all our questions and called us back every time he said he would. We were extremely pleased with his attention to o Luis was so helpful. He answered all our questions and called us back every time he said he would. We were extremely pleased with his attention to our requests. More

It was a great place. Everybody in this place was so nice to the begining until the end. Whenever we needed help there were at least someone to help us. The employees were Everybody in this place was so nice to the begining until the end. Whenever we needed help there were at least someone to help us. The employees were very helpful and friendly to us and to our questions we had. More

The Marvelous Mr. Luis Martinez I took my mom to get a new car at my favorite dealership, Ventura Toyota. I bought 3 cars from them in the past, love their service department and hav I took my mom to get a new car at my favorite dealership, Ventura Toyota. I bought 3 cars from them in the past, love their service department and have recommended them to friends and relatives for years. Luis Martinez was no pressure, fun like an old friend, informative, flexible, made us feel like he cared and made my mom very comfortable (which isn't easy). While we were finishing my mom's transaction, he checked out my rotten loan on my car (from another dealer) and made me an offer I could not refuse. A couple days later I came back to get my new car from Luis. To top it off, he had a sandwich and drink waiting for me knowing that I had a very long weekend on the road. Ventura Toyota has all around excellent customer service and Luis is the personification of it. Rock on Mr. Marrrrrrrrrrrtinez! (All the personnel we dealt with were fantastic.) More

Great Experience! I was unsure how to get out from under a crappy lease. Rob helped me get out of the lease and helped me find a fantastic truck that met my needs. He h I was unsure how to get out from under a crappy lease. Rob helped me get out of the lease and helped me find a fantastic truck that met my needs. He helped me test drive 4 cars and ultimately found the one that met my needs. Rob and the staff work with me extensively to help get the payment within my price range. Look no further if you want a great deal and a helpful staff. Thanks Rob! More

KP Ghuman This was the best experience of buying a car ever! KP Ghurman responded immediately via internet to my questions. He never pressured me. He supplied This was the best experience of buying a car ever! KP Ghurman responded immediately via internet to my questions. He never pressured me. He supplied me with all the information I needed in a very timely fashion. I was able to ascertain the right car through email, even negotiating through email. One simple visit to pick up the car and I can now move on to the next thing. KP is friendly, courteous, knowledgeable. This was the way buying a used car should be! More

great customer service Skills Went in to this dealership to see my options and compare with other dealerships. Sam was amazing and very attentive, he even bought us lunch because Went in to this dealership to see my options and compare with other dealerships. Sam was amazing and very attentive, he even bought us lunch because it took longer than he had expected. Will definitely recommend to my friends. More

KP went above and beyond! I really appreciated working with KP in the Internet Dept. Nice guy, no pressure. We negotiated via text. I only went to the dealership to test drive I really appreciated working with KP in the Internet Dept. Nice guy, no pressure. We negotiated via text. I only went to the dealership to test drive the car and sign the paperwork. Also, my wife couldn't be there to sign with me, so he drove 45 minutes to my house to get her signatures. He went above and beyond. Thanks KP. More