Ventura Toyota

WARNING – DO NOT PATRONIZE THE VENTURA TOYOTA SERVICE DEPT! Our 2016 Toyota Sequoia was recently vandalized in downtown Ventura by someone trying to break and enter. The would -be thief tried to jimmy the driv Our 2016 Toyota Sequoia was recently vandalized in downtown Ventura by someone trying to break and enter. The would -be thief tried to jimmy the driver-side lock, which set-off the car alarm. The dirt bag then reached under the engine compartment and ripped out wiring in the vicinity of the horn. We took the vehicle to Ventura Toyota to get a repair estimate. The estimate was $8,200 to remove/replace the lock cylinder and entire wiring harness, which runs throughout the engine compartment and behind the dashboard. This estimate didn’t pass the sanity test with us or our insurance adjuster. We decided to find a different Toyota service provider that could give us a reasonable approach to fix the compromised wiring and lock. Ventura Toyota charged $335 for diagnostics before they would release the vehicle. That’s a hefty price to visually identify a damaged wiring bundle near the horn and confirm that the key could not be inserted into the driver-side lock. We had the Sequoia towed to North Hollywood Toyota. Our friends down south took three days to repair the vehicle at a cost of $552. For those of you who are good with math, Ventura Toyota’s diagnostic fee of $335 plus an additional $117 equals $552, the cost to repair the vehicle. Ventura Toyota had a lot of audacity to pad their estimate by over $7,600 for unnecessary parts and labor. That’s about as a ridiculous as replacing all four tires and getting a new alignment should one of the tires have had low air pressure. I’ll be taking my business elsewhere. P.S. North Hollywood gets a 5 star rating. The home town dealership gets 0 stars and a frown face. ? More

Attention to detail and a personalized touch. We arrived to the Ventura Toyota without a clear choice of vehicle, only with a sense that we wanted a Toyota. Efrain was able to walk us through seve We arrived to the Ventura Toyota without a clear choice of vehicle, only with a sense that we wanted a Toyota. Efrain was able to walk us through several choices and was knowledgeable and gave us plenty of his time. We went through several choices of car and was able to test drive a few before making my choice, Efrain was calm and ensured we had all the information available and got us a great deal. Would recommend Efrain to anyone who is not sure what they need and only needs more info and a gentle 'push'. When we bought the car Efrain got it washed and filled the tank, an extra personalized care to sweeten the deal. Thank you! More

Excellent service He is not only the best sale man I’ve ever know but he is the best person ever. I was my first time buying a car and I was really scared but he made t He is not only the best sale man I’ve ever know but he is the best person ever. I was my first time buying a car and I was really scared but he made the whole process as simple and very professional that made me feel more relax and comfortable. Thank you More

Great This is my second time to this dealership. I would like to say Ventura Toyota gave me a great customer service and a great car. I cannot ask for more. This is my second time to this dealership. I would like to say Ventura Toyota gave me a great customer service and a great car. I cannot ask for more. This place can make your dream come true and for sure they will not let you leave this place without giving you a set of keys to your new car! More

Excellent all around service! From the moment I walk onto the dealership lot I was greeted and provided with outstanding customer service! This was by far the best car buying exper From the moment I walk onto the dealership lot I was greeted and provided with outstanding customer service! This was by far the best car buying experience I’ve had. It didn’t take long to drive off with the vehicle I wanted. Thank you, Ventura Toyota! More

Service Dept. Staff The whole staffs in the Ventura Toyota Service are the best in what they do. Scott R. is extremely easy to talk to and funny. I don't feel uncomfort The whole staffs in the Ventura Toyota Service are the best in what they do. Scott R. is extremely easy to talk to and funny. I don't feel uncomfortable when I take my car in for service. More

Friendly, Caring, Knowledgeable Staff I first came to this dealership for the service department with my Ford. I was very unhappy with the surrounding Ford service departments and a frien I first came to this dealership for the service department with my Ford. I was very unhappy with the surrounding Ford service departments and a friend who owns a collision center recommended Ventura Toyota Service Department. Jason Rail was my service advisor for years and now Scott Robles and Kevin Hurlic take care of all of my vehicle maintenance and service. I recently purchased my new vehicle from this dealership and could not have asked for a kinder staff to assist me through this process. Luis Martinez, I thank you for everything you did for me. You are truly one in a million. You truly paid attention to all of my concerns and every detail during my transaction. I would recommend you to all of my family and friends. From management, to the sales and especially the service department Ventura Toyota truly cares about each customer they service. Thank you for everything, RLM More