Venice Toyota

Watch out for Roger I was impressed with the deal I received on my purchase of a 2006 Honda Civic Hybrid and the process was quick and efficient. Although upon purchasing I was impressed with the deal I received on my purchase of a 2006 Honda Civic Hybrid and the process was quick and efficient. Although upon purchasing the car my terms were that the pinstripe would be replaced as it had looked very worn and faded. Upon arriving to get the pinstripe replaced Roger had argued that he said "maybe" he could take care of it and attempted to get out of doing it entirely. I persisted, as I felt he was taking advantage of me at seeing that I was a 17 year old girl. I was very pleased with their painter Rudy though, as he took care of everything and continued to tell me that he was doing it as a favor for Roger. After though, Roger called me frustrated at why I hadn't paid him $50 and insisted that he would now have to pay Rudy himself and even continued to tell me, very unprofessionally, that he only made $50 off the sale of my car. Horrible communication overall, watch your back when purchasing with this guy. He will alter his wording and find a loophole. Very impressed with the kindness of the other workers though. More

Stay away... far, far away Rude and incompetent are no way to run a service business. Bought a Prius a year ago, now needs a new battery, they quoted approximately $4,000.00, co Rude and incompetent are no way to run a service business. Bought a Prius a year ago, now needs a new battery, they quoted approximately $4,000.00, come to find out the a new battery can be purchase for a $1,000.00 and is plug and play. so they charge me for a diagnostic charge and basically laugh and say I have no other choice. How presumptive! They have forever lost a loyal Toyota owner. No customer loyalty at all. FYI, the internet sales person has no clue about any of their inventory and was not helpful or welcoming. Again lost a sale and a customer! More

Consistant Excellent Service I bought my 4Runner new from this dealership. After 2 years of ownership my service experience has always been excellent. My advisor is usually Maria I bought my 4Runner new from this dealership. After 2 years of ownership my service experience has always been excellent. My advisor is usually Maria or Erin and they provide great customer service along with the Technician Todd who quickly and efficiently identified and repaired a random issue with my vehicle recently. The above mentioned individuals are the sole reason that Venice Toyota will be our first choice when vehicle shopping for my wife's new car in this coming year. More

Excellent exceptional service David Shinn was the best! He was particularly interested with our choice of the car we wanted-very patient, polite & kind! Hope you realize how valuab David Shinn was the best! He was particularly interested with our choice of the car we wanted-very patient, polite & kind! Hope you realize how valuable he is to Venice Toyota! More

The worst service and manager 😡!!!!!!!!! If you don't want to add more problems to your life, than never ever buy a car from this dealership. What LIARS work there!!!! When you buy a ca If you don't want to add more problems to your life, than never ever buy a car from this dealership. What LIARS work there!!!! When you buy a car, they tell you that everything is under warranty, but when you have a problem, then they tell you that, that this specific part is not under warranty, or many other silly stories!!!!! And if you try to point that out, punishments are there gonna kick you out like they did to me. Servise manager MICHAEL FLETCHER!!!What a nasty person works there, they shouldn't keep workers that don't know how to be polite and take good care of there customers!!!!! Shame on you!!!!! More

Helpful salesmen Joe Medina was very helpful and showed me how things work in my new car. He took plenty of time to answer my questions. Great experience! Joe Medina was very helpful and showed me how things work in my new car. He took plenty of time to answer my questions. Great experience! More

POOR customer response. Had to get Toyota Customer Care involved since the dealer would not return calls. Several issues where we heard,,,"we mailed that, we emailed that, or Had to get Toyota Customer Care involved since the dealer would not return calls. Several issues where we heard,,,"we mailed that, we emailed that, or swing by the dealership an we'll see what we can do". More

Terrible Sales guy was fine as was the finance processor. Sales mgr and general Mgr indifferent and decitful. Stay away from this dealership. Deal made on the Sales guy was fine as was the finance processor. Sales mgr and general Mgr indifferent and decitful. Stay away from this dealership. Deal made on the floor changed with out our knowledge and the customer should reasonably be able to expect this level of integrity. Can not wait for our lease to end and deliver this vehicle back to these crooks. Hopefully this post and other social media posts along with word of mouth will damage this groups reputation as much as the damage they did to us. More