Venice Toyota

Outstanding service John Wisner worked with me. I needed a new hybrid battery. I also wanted a frontend alignment. He called and told me things that I needed and also John Wisner worked with me. I needed a new hybrid battery. I also wanted a frontend alignment. He called and told me things that I needed and also a tuneup. He treated me like an intelligent human being and not like “this is an older woman and she won’t know anything”. I felt he went over the top and I will once again use Toyota for maintenance 😃. Paul drove me home and back he is great also. It was a very good experience 😃 More

Service Department Received courteous and quality service and would recommend your department. I received a recall notice and was handled in a most efficient manner and Received courteous and quality service and would recommend your department. I received a recall notice and was handled in a most efficient manner and convenience. More

Routine service Plenty of times to schedule. I did it online late yesterday and could get an appointment this morning. Fast, courteous check in. They called about hav Plenty of times to schedule. I did it online late yesterday and could get an appointment this morning. Fast, courteous check in. They called about having to replace a folter and told me price. Car was done soon, and pick up and payment were fast. Everyone was really nice and efficient. More

Used car purchase. Price was right. Sales team was great. George the salesman was terrific. He answered all my questions and was very patient (I looked at a lot of cars on the lot). Service Team and Finance George the salesman was terrific. He answered all my questions and was very patient (I looked at a lot of cars on the lot). Service Team and Finance Dept were extremely helpful. The GM Mr. Allison made me feel like I was important and he was very appreciative of my business! More

Great service Made appt online, dealer sent me a confirmation message of my appt. Dealer and service dept. was very prompt in servicing my car and staff was very pr Made appt online, dealer sent me a confirmation message of my appt. Dealer and service dept. was very prompt in servicing my car and staff was very professional. More

Great Just. Wonderful Very knowledgeable ! Great service and mr. TJ Brady gave me Great importance information and how to do everything on the dashboa Just. Wonderful Very knowledgeable ! Great service and mr. TJ Brady gave me Great importance information and how to do everything on the dashboard of my new 2018 Toyota Rav4., More

Buy new vehicle It went well, I was there for a long time and really thought it would be a little quicker. They also didn’t have the exact color vehicle I was hoping It went well, I was there for a long time and really thought it would be a little quicker. They also didn’t have the exact color vehicle I was hoping for. But I caved and went with what they had but should have waited and checked with other dealers. More

Quick service I have a Scion XB. My parts were ordered quickly. They were installed while I waited in less then 1 hour. Quick service and problem solved. I have a Scion XB. My parts were ordered quickly. They were installed while I waited in less then 1 hour. Quick service and problem solved. More

Cheryl and the finance guy saved the day! The purchase of a car can be difficult and intimidating, especially for females. My daughter and I highly recommend Cheryl. She and the finance fella The purchase of a car can be difficult and intimidating, especially for females. My daughter and I highly recommend Cheryl. She and the finance fella redeemed what could have been an otherwise unpleasant experience. Thanks to Cheryl and her teammate in financing for making it possible for my daughter to purchase the car she had her heart set on! More

Unprofessional Dealership Working on the service industry I expect average service at best. This dealer is well bellow average with atrocious customer service. I contacte Working on the service industry I expect average service at best. This dealer is well bellow average with atrocious customer service. I contacted the online sales department about a certain vehicle. After confirming that the vehicle was available and that it was in good condition and had no issues, I told them that I would be there at a certain time and that I had a 1 hour drive to the dealer. They asked for my name and gave me the name of the sales person to ask for (lets not name names, it is not personal). As soon as I drove into the lot, I knew something was off. The vehicle that I wanted to see was in the back of the parking lot boxed in by other vehicles. This was the first red flag, the vehicle was not ready. My sales person was no where, 2nd red flag. If you have a customer coming, you better be ready and waiting, at least that is what I do in my business. I went into the lobby and I stood in the middle of the lobby for at least 10 minutes and no one talked to me. Never mind there were 6 sales people goofing off and they could clearly see me. If I hadn't driven 1 hour, I would have just walked out but, I had to suck it up and I asked someone for my sales person whom they had to page. Eventually he shows up and tells me they had to jump the car because the batter was dead (remember the car not ready part?) and pawns me off to a rookie sales person. This is done when they think that you will be a waste of time (I've worked sales too). We (rookie and me) get on the car and it takes me 10 seconds to realize why the car had not been sold. A car with 23k miles that was literally shaking and with the engine light on. These people did not even bother to make sure the car started or to have it in front of the dealer for a customer who had called ahead of time and drove 1 hour. I got out of the car and left. The fact that they did not even try to stop me says a lot about this dealer. They new the car was a junker and were trying to pawn it off to the first fool. I can't believe that this is a Toyota dealer ship, what a disappointment. More