Venice Toyota

Unprofessional Dealership Working on the service industry I expect average service at best. This dealer is well bellow average with atrocious customer service. I contacte Working on the service industry I expect average service at best. This dealer is well bellow average with atrocious customer service. I contacted the online sales department about a certain vehicle. After confirming that the vehicle was available and that it was in good condition and had no issues, I told them that I would be there at a certain time and that I had a 1 hour drive to the dealer. They asked for my name and gave me the name of the sales person to ask for (lets not name names, it is not personal). As soon as I drove into the lot, I knew something was off. The vehicle that I wanted to see was in the back of the parking lot boxed in by other vehicles. This was the first red flag, the vehicle was not ready. My sales person was no where, 2nd red flag. If you have a customer coming, you better be ready and waiting, at least that is what I do in my business. I went into the lobby and I stood in the middle of the lobby for at least 10 minutes and no one talked to me. Never mind there were 6 sales people goofing off and they could clearly see me. If I hadn't driven 1 hour, I would have just walked out but, I had to suck it up and I asked someone for my sales person whom they had to page. Eventually he shows up and tells me they had to jump the car because the batter was dead (remember the car not ready part?) and pawns me off to a rookie sales person. This is done when they think that you will be a waste of time (I've worked sales too). We (rookie and me) get on the car and it takes me 10 seconds to realize why the car had not been sold. A car with 23k miles that was literally shaking and with the engine light on. These people did not even bother to make sure the car started or to have it in front of the dealer for a customer who had called ahead of time and drove 1 hour. I got out of the car and left. The fact that they did not even try to stop me says a lot about this dealer. They new the car was a junker and were trying to pawn it off to the first fool. I can't believe that this is a Toyota dealer ship, what a disappointment. More

Traded in Tacoma for new one.. The salesman Mike son was very helpful and showed me the new features with the new 2018 Tacoma, other sales persons were easy to work with, finance pe The salesman Mike son was very helpful and showed me the new features with the new 2018 Tacoma, other sales persons were easy to work with, finance person also was very good, a good shopping experience..... More

Excellent Experience I had an amazing experience at Venice Toyota buying my new truck. The staff was awesome, professional, knowledgeable, and worked incredibly hard to me I had an amazing experience at Venice Toyota buying my new truck. The staff was awesome, professional, knowledgeable, and worked incredibly hard to meet my needs. This experience was a huge relief following many horrible experiences with other local Toyota dealerships. I'm very thankful. More

Uneasy My husbands car needed a new air conditioning system and he thought the price of $2500 was exhorbitant. They managed to come down to $2000, and consi My husbands car needed a new air conditioning system and he thought the price of $2500 was exhorbitant. They managed to come down to $2000, and considering the car is 14 years old, that’s still a lot to pay. He was treated well by the service manager. More

Great experience at Venice Toyota From initial phone call w/Jeff Blair to showroom contacts w/Tre, salesman and Mario in finance very smooth and trouble-free transaction. No pressure w From initial phone call w/Jeff Blair to showroom contacts w/Tre, salesman and Mario in finance very smooth and trouble-free transaction. No pressure whatsoever. Exceptional people working there. That was our 2nd purchase at Venice and plan to return for our next purchase. Job well done guys! More

5 star review, excellent service Service was Fast to schedule the repair, TheyGot it in right away, The Repair was done properly and efficiently. Excellent experience!! Exactly wh Service was Fast to schedule the repair, TheyGot it in right away, The Repair was done properly and efficiently. Excellent experience!! Exactly what you would expect from professionals!! More

Needs some work We bought a used 2010 vw eos from thd venice dealer. The young gentleman that sold us the car really didnt have much experience. It took over 2 weeks We bought a used 2010 vw eos from thd venice dealer. The young gentleman that sold us the car really didnt have much experience. It took over 2 weeks to get our 2nd remote key from the dealer. We still have not received the owners manual for the vehicle even though we have gone there twice in my car and my husband sent an email but with no response. More

2018 Rav4 We very suddenly found ourselves in need of a new car. An online search at Toyota Venice brought us in to see Roman, who was not only friendly but ve We very suddenly found ourselves in need of a new car. An online search at Toyota Venice brought us in to see Roman, who was not only friendly but very professional. We were very pleased with our final out-the-door price and we were treated with great care here. We would most definitely recommend Venice Toyota to anyone who is looking to purchase a new car. Great place! More

2018 tundra crew max purchase I came to Venice in search of a new Tundra. I was immediately impressed with Cheryl. She was very professional and answered my numerous questions. I came to Venice in search of a new Tundra. I was immediately impressed with Cheryl. She was very professional and answered my numerous questions. She followed up by phone several times until I was ready to make my final decision. I am pleased with my purchase and would recommend Cheryl and this dealership to anyone looking to purchase a new Toyota. More

Lack of customer focus Enter the service department there were 3 customer service reps, 1 with a customer the other 2 never acknowledged my presence for over 5 min. Enter the service department there were 3 customer service reps, 1 with a customer the other 2 never acknowledged my presence for over 5 min. More