Venice Toyota

New Car Purchase My experience with Venice Toyota began over the Internet. I was searching the new car inventory, clicked on vehicle and requested an internet price. A My experience with Venice Toyota began over the Internet. I was searching the new car inventory, clicked on vehicle and requested an internet price. After entering my personal data, I received a phone call for a sales rep in less then one minute. Amazingly quick. We did set up an appointment for the next day and started the process of putting together some options to get a deal done. That process was very informative and done in a professional matter. As I was not exactly ready to do a deal on that day, when I was ready a few weeks later, we met again and were able to put a deal together. Again, done in a very professional manner. All of the required paperwork and financing documents were prepared and executed without any problems. After the deal was closed, the salesman spent an hour with me in the new vehicle carefully explaining all of the features in great detail. He had excellent knowledge of the features and answered all of my questions. All in all, the entire process was handled very well and I would refer family and friends to this dealership. More

First class treatment From service specialist George and technicians' Tanner and George, my problem was professionally handled with genuine interest in solving the puzzle From service specialist George and technicians' Tanner and George, my problem was professionally handled with genuine interest in solving the puzzle with my Prius Prime charging software. Great teamwork! More

Excellent service Thanks to George Rodgers and the team for getting me in and out in a timely manner. I really appreciated that. He was very helpful and explained all t Thanks to George Rodgers and the team for getting me in and out in a timely manner. I really appreciated that. He was very helpful and explained all the work needed. More

Good service Easy efficient and very professional as well as friendly . John pinpoints the auto problem with accuracy. It is a pleasure to have my car serviced Easy efficient and very professional as well as friendly . John pinpoints the auto problem with accuracy. It is a pleasure to have my car serviced More

Horrible Customer Service Brand New Highlander Horrible customer service, I purchased a brand new Highlander in 2017. No one called after to sale. Service dept personnel is unfriendly. Always feel Horrible customer service, I purchased a brand new Highlander in 2017. No one called after to sale. Service dept personnel is unfriendly. Always feel as if I am bothering someone. No one smiles or greets the customer when they walk in. This is the first Survey or any type of inquiry regarding my satisfaction. Good thing the Toyota brand speaks for itself because this dealership is lacking in customer service. If another service department was closer I would use them and my next Toyota will be from a different dealership. More

Great service. The truck was ready when I arrived. Great place to do business. The team was on point and got me out the door in s timely fashion. The truck was prepped and ready to go very quickly. Great place to do business. The team was on point and got me out the door in s timely fashion. The truck was prepped and ready to go very quickly. More

Excellent service Excellent work performed by service technician. AC working perfectly, couldn’t be more happy with the outcome. Thank you Venice Toyota for a great exp Excellent work performed by service technician. AC working perfectly, couldn’t be more happy with the outcome. Thank you Venice Toyota for a great experience . More

Rude salesman! After we purchased the van we asked our salesman Tom, to have the vehicle detailed again as we were not happy with the interior condition. Tom was ver After we purchased the van we asked our salesman Tom, to have the vehicle detailed again as we were not happy with the interior condition. Tom was very rude giving us the impression that now that he had made the sale he didn’t care. He had an attitude but did schedule another detail. There was a rumble in the rear. We had a 30 day warrantee so the service department only replaced one shock. Usually both shocks are replaced at the same time. We asked to get the other shock replaced at the same time but they said it didn’t need to be replaced. We took the van elsewhere and got it replaced at our expense even with the 30 day warrantee. Didn’t want to deal with the Toyota dealership again. Another area of Improvement is the customer waiting area. More

Don't waste your time here Horrible experience with this dealership. Our sales guy Marcel never had an answer to our questions. One of my questions was why the car I was looking Horrible experience with this dealership. Our sales guy Marcel never had an answer to our questions. One of my questions was why the car I was looking at had the price crossed out. I assumed it was because it had a lower price. So we check out the car, we like it and get to the paperwork. We start to negotiate and his manager Omar was able to drop some $$$ off. We were happy with the bottom line, so we left and I started looking elsewhere online. I again went and checked what the crossed out price really is. Come to find out it's $4k cheaper than what they first offered me. They could've save themselves and me some time had they started off with the price they offered online. So really they're just a bunch of scammers, trying to take your hard earned money. I ended up going to Gettel Toyota in Punta Gorda, and they were able to get me into the same model with a better package, and a way better deal. I recommend staying away from these scammers. They're rude, dishonest, have no respect for customers, and liers. Take your hard earned money and go somewhere that actually respects you, treats you like a human, and actually goes out to take care of their customers. More

Tires Good deal on tires and finished quick. Also service and fliids topped off. I had an appointment that they kept to and asked lots of questions about th Good deal on tires and finished quick. Also service and fliids topped off. I had an appointment that they kept to and asked lots of questions about the vehicle. More