Venice Toyota

Reason for the appointment was a grease and oil. The employees were very friendly and the agent was very informative about my vehicle.I was very pleased. employees were very friendly and the agent was very informative about my vehicle.I was very pleased. More

Excellence Jeff Blair and his team have always excelled in our purchases. I was a new car dealer for over 30 years and the example that Venice Toyota sets for th Jeff Blair and his team have always excelled in our purchases. I was a new car dealer for over 30 years and the example that Venice Toyota sets for their commitment to customer satisfaction is truly remarkable. Any dealer would envy their performance and dedication. Jeff Blair is a leader by example. Charlie and Katie Cheek More

The work was done on time, the staff was courteous, friendly and professional. The lounge area was clean and neat as was the Service area. friendly and professional. The lounge area was clean and neat as was the Service area. More

Deceptive advertising This dealer advertises cars online at one price then they add “fees” that bring the price up several thousand dollars when you try to purchase. These This dealer advertises cars online at one price then they add “fees” that bring the price up several thousand dollars when you try to purchase. These are the type of car dealers that give car salesmen a bad reputation. Not honest, not reputable. More

Smooth Very clean. The salespeople were polite and informative. I believe I was treated fairly and with respect. It was a pleasure dealing with John. I w Very clean. The salespeople were polite and informative. I believe I was treated fairly and with respect. It was a pleasure dealing with John. I would definitely recommend your dealership to others. I can't remember the name of the man who handled the paperwork, but he too was very helpful. Thanks. More

We are extremely happy. Very nice car. Our salesman went above and beyond! He got us so close to the price we were looking for. I would recommend this dealership to anyone!! above and beyond! He got us so close to the price we were looking for. I would recommend this dealership to anyone!! More

I liked working with each person. There was I liked working with each person. There was miscommunication between the internet dept and the sales dept about the Costco Auto Purchase program ve I liked working with each person. There was miscommunication between the internet dept and the sales dept about the Costco Auto Purchase program vehicle price. More

We were met at the door by a young lady that welcomed us our sales person was really really helpful Scott Taylor and Omar was great everybody we met there was fantastic our sales person was really really helpful Scott Taylor and Omar was great everybody we met there was fantastic More

Kept me waiting for 90 minutes after service was completed Took my vehicle in for routine maintenance. They recommended I also have my brake fluid flushed and I agreed. After waiting in the customer lounge f Took my vehicle in for routine maintenance. They recommended I also have my brake fluid flushed and I agreed. After waiting in the customer lounge for 3 hours I went to the service desk to ask why it was taking so long. The clerk there said, "oh, it's done" I was ticked-off and asked why no one came to the lounge to get me. Then the service rep told me he had sent me a text 90 minutes earlier because he thought I was out walking around somewhere. That's when I went from ticked to furious. Perhaps my texting was turned off, or the message didn't come through, or delivery was delayed. There are any number of reasons why a text message might not be successful. During the 3 hours I sat in the lounge I saw every other service rep come to the lounge and call out to their clients to tell them their car was ready. I asked why he didn't simply walk over to the lounge area and tell me it was done instead of texting me - or come out to check on me after I didn't answer the text message after 15 minutes or so. He never answered that question satisfactorily and he never apologized. If anyone has been to this dealership, it´s stuck on along Highway 41 with no sidewalks and nothing to walk to on either side. Add in the fact that there is highway is under major reconstruction and even walking outside the dealership building is dangerous. How in blazes he ever imagined I´d be out for a stroll in all that is beyond me. My vehicle is 3 years old and I typically buy a new vehicle in the 4th year. So not only will I not be back to Toyota of Venice for service, I'll also go somewhere else for my 2021 new car purchase. More