Venice Toyota

Worst service department ever! ! First they said it would be done in a hour to an hour and a half. We came back after not hearing from them at an hour and forty min. They lied to u ! First they said it would be done in a hour to an hour and a half. We came back after not hearing from them at an hour and forty min. They lied to us saying out car was already up on the lift for almost a half and hour when just 5 min ago we saw our van in the parking lot and watched them pull in and put it on the lift. We have a super rare bright blue 1996 Toyota previa it is the ONLY one within 100 miles and probably the only bright blue one within SW united states so we weren't confused by a similar car for sure. out of the lot and put it up on the lift just then! They John Wisman service advisor and service manager Mike Fletcher interrupt you on the phone over and over again and then when you try to get a word in the tell you to quit interrupting them,lol They hang up on you on the phone and talk down to you. When you tell them that your not happy with the service you received especially while waiting 4 hours for an oil change and paying $90 for this trouble they tell you that if you cant get full synthetic oil change anywhere else of 5w30 and not pay $90.00 for that oil change (and this was after a 10% discount i submitted to them,lol) that they would like to know because they would go there themselves. So when I called Walmart and confirmed the much lower price of $45.00!! then called them back they told me to "Go There" and "GOOD LUCK!" because TOYOTA VENICE SERVICE DEPT wont work on my car anymore because I complained because they lied to us and treated up poorly. You would think that if you go to the Dealer you would get exceptional service EXCEPT that wasn't the case with VENICE TOYOTA SERVICE DEPT on 3/2/2022 actually quite the opposite. This all falls on the head of Brian Allison General manager ,I've called him ,lets see if he returns my call. More

Every aspect of the experience of buying a car from Venice Toyota was excellent. They listened, answered all my questions in a timely manner, and got the car I was asking for at a good price. Venice Toyota was excellent. They listened, answered all my questions in a timely manner, and got the car I was asking for at a good price. More

Quick, efficient check in. Knowledgeable Service Advisor. Clear and up front about expected costs and time. Knowledgeable Service Advisor. Clear and up front about expected costs and time. More

Took it in for service. This dealership has done all services. Because of low mileage we have not had to pay for service. Well they have been the only ones to add fluid, oil This dealership has done all services. Because of low mileage we have not had to pay for service. Well they have been the only ones to add fluid, oil, etc. etc.. the windshield wiper fluid motor stopped working. They told us it was because of Calcium buildup in the line. They accused us of putting plain water in it. They were the ones to put in any fluid. Their fault costing us $150 because of there screw up. More

Quick and easy. They are courteous helpful and knowledgeable in all areas including mechanic and staff They are courteous helpful and knowledgeable in all areas including mechanic and staff More

I was visiting from out of town and the front head lamp on my Prius burned out. I called Venice Toyota and spoke with Aaron who accommodated my request to have the light fixed quickly. When I arrived I was on my Prius burned out. I called Venice Toyota and spoke with Aaron who accommodated my request to have the light fixed quickly. When I arrived I was again lucky enough to meet Aaron in person. The whole process took one hour which I thought was quite quick. Thank you Venice Toyota for your service and for Aaron, who was professional and warm and accommodating. More

They performed the requested service as expected and pointed out all the other items that were getting near they’re ‘need service soon’ that I already knew about. pointed out all the other items that were getting near they’re ‘need service soon’ that I already knew about. More

Great customer service. Comfortable waiting area with available coffee. Easy to set up appointment. Love the service reminder phone call. Comfortable waiting area with available coffee. Easy to set up appointment. Love the service reminder phone call. More

I did not think it was right to charge me $1,000 for tire replacement on 2019 RAV4 Hybrid I traded in replacement on 2019 RAV4 Hybrid I traded in More