Venice Toyota

We never received our lender package. I called and emailed BEGGING for the documents for 3.5 weeks. I left messages and not ONE PERSON from the dealership reached out to me! I called and emailed BEGGING for the documents for 3.5 weeks. I left messages and not ONE PERSON from the dealership reached out to me! More

Had an appointment at 10am for an oil change only. Took 1 hour and 30 minutes. Took 1 hour and 30 minutes. More

Always good service and the people are truly nice. I prefer them than other dealerships. Good place! I prefer them than other dealerships. Good place! More

Brought my 2012 Prius to them - check engine light issue. Three hours later -Code said my water pump was malfunctioning and my antifreeze was low. Told me I might have a head gasket problem and I needed to r Three hours later -Code said my water pump was malfunctioning and my antifreeze was low. Told me I might have a head gasket problem and I needed to replace the water pump. They never put a pressure test on the cooling system to affirm a head gasket leak (it was good) and the water pump malfunctioned because of the low fluid level (it was good). This is what happens when technicians rely on codes rather than common sense car knowledge and diagnostic skills that would have revealed answers. A local private shop diagnosed it quickly and the car runs fine. I hope VT reads this and uses some common sense to help their customers. I'm personally not returning. More

Always prompt and courteous. The dealership is clean, well maintained and it appears the service bay is also. My service advisor is knowledgeable The dealership is clean, well maintained and it appears the service bay is also. My service advisor is knowledgeable More

I received outstanding service from Chris McNeill. Chris always looks out for me to ensure I get exactly what I need. It is so reassuring to work with someone I have great trust in. Thank you fo Chris always looks out for me to ensure I get exactly what I need. It is so reassuring to work with someone I have great trust in. Thank you for having such a valuable employee as Chris! More

This trip the lady was very helpful and patient while setting up an appointment. Thank you setting up an appointment. Thank you More

I’ve purchased at least five vehicles from this dealership in Venice, Roman and the service team are the best in the state. dealership in Venice, Roman and the service team are the best in the state. More

Toyota of Venice does an outstanding job from both the sales to the service departments. I’ve been going to them for over 15yrs. They get a AAA rating from me. sales to the service departments. I’ve been going to them for over 15yrs. They get a AAA rating from me. More

I purchased a new Toyota Grand Highlander 12/23/24. I received 1 key fob and was told 6 to 10 weeks 2nd would be available. 6 months later I received a message on my Toyota app that key fobs are availa I received 1 key fob and was told 6 to 10 weeks 2nd would be available. 6 months later I received a message on my Toyota app that key fobs are available. Called Venice Toyota and they made an appointment for me to come in a a week later. I was told that they are on back order. No apology, no explanation as to why they scheduled me to come in. Just said they are back ordered. I have had several bad experiences with them. When I ordered the vehicle, they asked for a $500 deposit. When I purchased the vehicle they didn't credit me for the $500 deposit. It took me two calls and 10 days to get a credit. I have left several messages for sales or service that were never returned. I will never use them again and have made an appointment with Gettel Toyota for my second Key Fob. More