Venice Toyota

Arrived early , my van was immediately taken care of. The service was completed quickly and the work that was done was explained to me. The service was completed quickly and the work that was done was explained to me. More

Tom was very efficient and knowledgeable about different models and the process. He made it easy to purchase the vehicle models and the process. He made it easy to purchase the vehicle More

The service managers were confused about replacing my windshield. I had to call my insurance company three times and the windshield company twice to set it up. I would have expected them to be familiar w windshield. I had to call my insurance company three times and the windshield company twice to set it up. I would have expected them to be familiar with the procedure. They also tried to charge me for service covered in my maintenance contract with the excuse that they don’t know about it until I tell them. At other dealerships that information comes up automatically. More

I went to e ice Toyota for consumer advisory. They couldn’t then they could get the car in for a look. Also a tire light. Shouldn’t take 2 1/2 hours for that right? 3:15 pm - 5:45pm I finally ch They couldn’t then they could get the car in for a look. Also a tire light. Shouldn’t take 2 1/2 hours for that right? 3:15 pm - 5:45pm I finally checked and advisor John Wismer had gone home and left paperwork and key. He called my in the car on my way home and it’s my fault he called my name and texted and couldn’t find me. It was my fault I was still waiting additional time because he couldn’t find me so he gave up. Unbelievable — bad “customer service”. The car still under warranty but will look elsewhere for even oil changes and tires. My original dealer gave me free oil changes for life and a car wash anytime. Toyota Corp should look at this business. If they treat you poorly for safety related issues what do you get for a major problem? More

Excellent service department. Mike Fletcher and his team work well. My Tundra is 17 years old (180,000 miles) and Mike Fletcher has taken care of it since the truck had 25 miles Mike Fletcher and his team work well. My Tundra is 17 years old (180,000 miles) and Mike Fletcher has taken care of it since the truck had 25 miles on it. More

Venice Toyota service is excellent. John Wismer, my service advisor, was very professional, courteous, and a pleasure to work with. It's always easy to schedule an appointment, and th John Wismer, my service advisor, was very professional, courteous, and a pleasure to work with. It's always easy to schedule an appointment, and they do their best to be responsive to your needs. More

I was treated fairly and Brittany was a super salesperson everything was smooth and I purchased my vehicle from them. Overall very happy customer. everything was smooth and I purchased my vehicle from them. Overall very happy customer. More

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