Venice Toyota

My car broke down during weekend out of town. They fixed it within an hour and handled the bill with my extended warranty provider. Moreover, they proactively took care of a recall item I haven't even been it within an hour and handled the bill with my extended warranty provider. Moreover, they proactively took care of a recall item I haven't even been notified of. These guys rock, are fair and friendly. They definitely exceeded my expectations! More

I can't say enough good things about this dealership! Jerry McArdle is a breath of fresh air when it comes to car salesmen. He was professional, respectful, knowledgable and patient. The first time I w Jerry McArdle is a breath of fresh air when it comes to car salesmen. He was professional, respectful, knowledgable and patient. The first time I went to drive two cars I was not ready to buy. The following week the dealership followed up and wanted to know about my experience. They want to know what they can do better. I spoke to Jerry and arranged to come in and drive the car I was interested in, and negotiate a deal. The general manager, Phil, was involved in the negotiations and we were able to reach a price that made both of us happy. The other dealerships I visited, emailed and spoke to were for the most part dishonest, condescending, pushy and evasive. You ask them a question and they try to distract you with another question, or they answer in an incredulous manner that says "how dare you ask us that". If you don't want to play these games and be kept waiting for hours while they try to play mind games and wear you down into buying what they want you to buy, and for the price they want, go to Cramer Toyota and ask for Jerry McArdle. It made a difficult and sometimes stressful decision very pleasant! More