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Venice Toyota
Venice, FL
1,166 Reviews
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Showing 1,166 reviews
September 05, 2010
I purchased a 2003 Lexus from your dealership earlier this month. I live in Charleston, SC. I worked with Fran Slump. I bought the car without ever sitting in the car. I had asked Fran if she could le this month. I live in Charleston, SC. I worked with Fran Slump. I bought the car without ever sitting in the car. I had asked Fran if she could leave the car at the airport for my son to pickup since his arrival time was almost midnight. Fran was outstanding!!!!!!!!!!! Her description of the car accurate. Her customer service was exceptional. She answered all my questions and I can honestly say, this was the best experience in purchasing an automobile I have ever encountered. I have purchased 21 vehicles from dealerships, so my statement does come with some experience. An outstanding employee who is honest and puts the customer first, you should be very proud of Fran, she was a pleasure to work with… Rusty Bruns Charleston Southern University Chief Information Officer More
by rebchop
Employees Worked With
Fran
August 17, 2010
Honestly, I should tell you that this is not my first time buying a car but this is the most lousy one I've ever had. The dealer was really nice but the manager, Jason something was so mean. We came ther time buying a car but this is the most lousy one I've ever had. The dealer was really nice but the manager, Jason something was so mean. We came there and didn't get the price we wanted, and then we called him on the next day, he agreed to sell a Corolla for 15,500 on the phone but when we came to pick up the car he denied it.I wouldn't buy that car if I didn't need it so fast and my uncle was so tired driving me around. Last but not least, after we negotiated our out of door price, he let the dealer talked to us and wanted us to pay also $200 for the license's plate. Maybe your manager didn't know what's the definition of out-of-door price! I talked to the dealer and he agreed. I have no idea. I had my car for a month now and everytime I think about it, I still get so mad. I wouldn't recommend that place to anyone that I know. I have too much trouble with it already. More
by mnluu
Employees Worked With
Jason
May 03, 2010
This rating is given for several reasons. But the most This rating is given for several reasons. But the most important one happened a couple of years ago, and I never stopped regretting that I did not r This rating is given for several reasons. But the most important one happened a couple of years ago, and I never stopped regretting that I did not report this to the dealship when it happened. I had ordered a door handle for the drivers side of my car. I spoke to a service representative named Derek. He said to ask for him when I came into the shop. I asked for a quote to install it. He told me 30.00 plus the price for the part. When I got there he told me that it would cost around 100.00. He said that i must have misunderstood him on the phone. I was quite upset. A bit later he came back and told me that he could do it for less, but I would have to SLIP the money to the mechanic. The amount was 40.00. The bill showed just the cost of the part. So he saved me 30.00. I think the part was 30.00. I later traded the car. I swore I would never buy there again. But a good deal came along, and a friend talked me into buying a 2009 Toyota Corolla. the price was pretty good at the time. I have had a nerve racking sound in that glove box ever since I got the car. When trying to get it fixed...a service man was very rude to me, on 2 occasions He said someone would have to take a ride with a me in the car. He could then hear the noise. of course it didn't do it then. Normally almost non stop until then. The next time that I could take it no longer the exact thing happened to me. I said just fix it, I am not going for a ride. He got very nasty with me. I was getting an oil change at the time. I was angry but left the car. When I got back he did say that they put insullation or something in there. It didn't work though. The next time I came in for the brake and accellerator fix. I finally got a real nice woman.I told her to please have them look at it again. She said of course. It worked for a couple of months and now it is making the noise again. I am coming in for an oil change today, I will attempt this again. It is really an irritating sound, and I fear it will never be fixed. I often regret that I ever bought the car from Cramer Toyota. More
by tami34285
Employees Worked With
Derek/ Patrick Southard/John Wood/Michelle Hinton
April 17, 2010
My car broke down during weekend out of town. They fixed it within an hour and handled the bill with my extended warranty provider. Moreover, they proactively took care of a recall item I haven't even been it within an hour and handled the bill with my extended warranty provider. Moreover, they proactively took care of a recall item I haven't even been notified of. These guys rock, are fair and friendly. They definitely exceeded my expectations! More
by Adello
Employees Worked With
Ben, Joe
August 26, 2009
I can't say enough good things about this dealership! Jerry McArdle is a breath of fresh air when it comes to car salesmen. He was professional, respectful, knowledgable and patient. The first time I w Jerry McArdle is a breath of fresh air when it comes to car salesmen. He was professional, respectful, knowledgable and patient. The first time I went to drive two cars I was not ready to buy. The following week the dealership followed up and wanted to know about my experience. They want to know what they can do better. I spoke to Jerry and arranged to come in and drive the car I was interested in, and negotiate a deal. The general manager, Phil, was involved in the negotiations and we were able to reach a price that made both of us happy. The other dealerships I visited, emailed and spoke to were for the most part dishonest, condescending, pushy and evasive. You ask them a question and they try to distract you with another question, or they answer in an incredulous manner that says "how dare you ask us that". If you don't want to play these games and be kept waiting for hours while they try to play mind games and wear you down into buying what they want you to buy, and for the price they want, go to Cramer Toyota and ask for Jerry McArdle. It made a difficult and sometimes stressful decision very pleasant! More
by Bridie
Employees Worked With
Jerry McArdle and Phil, Manager
May 21, 2009
I gave this dealer a $1,000 deposit for a (Beige) Highlander which was supposed to be in wihthin two weeks. When the vehicle arrived the color was not beige, but gold. I told the salesman that I was Highlander which was supposed to be in wihthin two weeks. When the vehicle arrived the color was not beige, but gold. I told the salesman that I was not pleased with this color and his reply was, I had to change my order and went to a lot of trouble to get you this vehicle, It has what you wanted inside, and you can't see the outside while you are driving. From that point they were very unfriendly and uncoperative. No one contacted us for 3 days. They are now refusing to refund our deposit. More
by m.guin
Employees Worked With
David Brenner, Phill ?, Richard Bond
