
Venice Toyota
Venice, FL
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I had a very bad customer service experience at the Cramer Toyota of Venice on Monday, July 18, 2011. The experience began 2 days earlier when I inquired about a 2011 Toyota Corolla lease. The sales ma Cramer Toyota of Venice on Monday, July 18, 2011. The experience began 2 days earlier when I inquired about a 2011 Toyota Corolla lease. The sales manager, Jason Smith lost credibility at that time when he attempted, in effect, to steal the $500 Bonus Customer Cash offer. He explained that the actual down payment for the vehicle was 2,500, and by using the $500 dollar bonus cash offer the down payment would then be the $1,999 that Toyota advertised. After calling the Toyota Customer Relations Dept., I was notified that that is false information, and not in line with the honesty that Toyota values. Additionally, according to Toyota’s own website, I qualified for a $1000 dollar Toyota Graduate Finance Program rebate. I was assured on July 16th that everything was in order, approved and ready to proceed. Salesman Ron requested a $1000 deposit which I reluctantly paid only after he reassured me all the paperwork had been approved, and that I did indeed qualify for all requested incentives. When I attempted to complete the deal on July 18th, 2011, I was suddenly told that I did not qualify for the Graduate Finance Program rebate of $1000, in stark contrast to the information I was provided 2 days earlier. I then requested multiple times that my deposit be returned. Sales manager Jason Smith and finance manager Ron refused to return my deposit, wanting instead to withhold the deposit in hopes that they could convince me to take a deal with higher payments, which I refused. Eventually, after being very adamant about wanting my deposit returned and highly frustrated at this point, your staff returned my deposit. I want you to know I work for one of the largest employers in Sarasota County, and I pledge to speak to friends, family members, and coworkers about the bad experience I had at Cramer Toyota. Because I do know the power of word-of mouth advertising, I will exercise my 1st amendment right and let every person I can know about the bad experience I had at CRAMER TOYOTA. I will look at this as my mission, I will talk to hundreds of people each month, and share my experience. Because these business practices are dishonest, I filed a claim number with Toyota Customer Relations(#1107182125) in order to have these facts documented. I have also contacted the Better Business Bureau and discovered CRAMER TOYOTA OF VENICE has had many complaints. You can view these yourself by going to the Better Business Bureau Website. Let us together make sure that your business cleans itself up, and begins to operate honestly and legally. Mr. Bond will try to dispute this information as he did with all the other negative complaints on this website, But rest assured, my version is true and correct. More
This awesome team gets an A+ for effort, professionalism, courtosey, "no pressure" sales and finding the right car at the right price for me! From the time I walked into the dealership; until the time I got courtosey, "no pressure" sales and finding the right car at the right price for me! From the time I walked into the dealership; until the time I got behind the wheel of my new, very awesome Toyota, all of the expections of buying a new car were exceeded. Being a single woman, having had bad experiences in the past at other dealerships, I was so pleasantly surprised how smoothly the whole process went! The team went out of their way to make sure I was happy!! Thank you Toyota team!! I recommend anyone looking for a new or new/used car to stop in and experience the outstanding service and prices!! Sincerely, Sondra Kay Hodges More
I was referred to Brian Kramer of Kramer Toyta in Venice by a friend and colleague, who had a previous experience with him. I set up an appointment with Brian, and showed up on a Saturday at 11:00. Brian ha by a friend and colleague, who had a previous experience with him. I set up an appointment with Brian, and showed up on a Saturday at 11:00. Brian had been with a customer since earlier in the morning and wasn't able to sit with me. Instead of making me wait until he could get freed up, his partner Sherrie sat down with me and we got started. I had narrowed down my search to 2 different models, but was still undecided in which one to choose. Sherrie listened to what I wanted/needed, what price range I had to fit into, and began her search to find me the perfect vehicle. I also ahd a high mileage trade in vehicle that needed some work, but Sherrie was able to get me the right value for it. We test drove a Toyota Tundra work truck edition, and it was exactly what I needed but Kramer did not have 4 X 4 on site, which is a requirement for my job. Sherri did a dealer search, found one at another Florida dealership, and said she could have it delivered to me early next week. She was also able to find me financing within a half hour. I signed on the dotted line. The truck was brought in Monday morning, detailed, and I received a call early Tuesday letting me know it was ready to be picked up. When I arrived Tuesday, Brian was waiting for me with all paperwork completed, and ready to go over the features of the vehicle. I sat down with their finance manager, signed where needed and was on my way within an hour. I gave the Chevrolet dealership where I purchased my previous vehicle the first chance at finding me another vehicle. The particular salesman I was dealing with there, tried to sell me what he had on the lot, and not what I was asking for or needed. I had also been to Ford and Dodge, with the same outcome. Because of Brian and Sherri's teamwork, and Sherri listening, they got the sale. I have had my truck for over a week now and couldn't be happier with my purchase. More
Brian responded to my request for quote and was diligent in making sure had completed the quote as asked for. He listened well and was gracious and professional in his responses. It was clear he wanted my b in making sure had completed the quote as asked for. He listened well and was gracious and professional in his responses. It was clear he wanted my business and he and the rest of the Cramer organization did what was necessary to obtain it. More
I will be back! I bought a 2006 Corolla for a GREAT price. They were not pushy and were very friendly. My next car will definitely be from here. price. They were not pushy and were very friendly. My next car will definitely be from here. More
Bob Cohen makes the process of purchasing a vehicle easy. We have worked with him many times over the past ten plus years. He is professional, polite, informative, and has always made us feel comfortabl We have worked with him many times over the past ten plus years. He is professional, polite, informative, and has always made us feel comfortable ( more than family, he treats people right !! ). We highly recommend Bob Cohen and Cramer Toyota !! More
Our first experience with Toyota, and with Cramer Toyota. Our salesman, Mike Piscopo, was professional, knowledgeable, and patient. The finance department did a great job finding a loan, and everyone with Our salesman, Mike Piscopo, was professional, knowledgeable, and patient. The finance department did a great job finding a loan, and everyone with whom we came in contact made us feel like we were a valued customer, not a quick sale. We would HIGHLY recommend Cramer Toyota, and Mike in particular. Based on this experience we will be recommending Mike to others. More
My husband and I were searching for a quality Toyota used car. Rob went above and beyond to help find the right vehicle for us. We picked up our 2006 Toyota Rav4 this morning and are loving it! I called car. Rob went above and beyond to help find the right vehicle for us. We picked up our 2006 Toyota Rav4 this morning and are loving it! I called Rob on various occasions over the past few days, and he always replied promptly, keeping us informed on the progress of our car as it went through some repairs and detailing. It was pleasant having Rob and Jodey working with us. YES, we will reccommend Cramer Toyota! Thank you. Ann Fettig More
Sherrie comprehended very quickly what we were looking for in a new vehicle and was extremely adept at guiding us to the model car that best matched both our perceived needs and our defined financial para for in a new vehicle and was extremely adept at guiding us to the model car that best matched both our perceived needs and our defined financial parameters. Sherrie conducted herself in a very business-like but amiable manner throughout our entire buying experience and gave both of us the feeling that we were indeed dealing with a highly knowledgeable and very professional member of Cramer's Staff. More
Have had maintenance done at Cramer in the past on vehicle that was traded, always liked Cramer service department,which was a key factor in choosing this dealership.Started my search for a new suv on vehicle that was traded, always liked Cramer service department,which was a key factor in choosing this dealership.Started my search for a new suv on the net, thats were I met Brian Cramer, he returned all my emails asap. My trip to the dealership was the best car buying experience I have every had,Sherrie Fox and Brian Cramer were very kind and had great knowledge ot the toyota line. when I was ready to leave Brian took his time and programmed my hands free phone and garrage door opener,he then proceeded to explane all the features of my new suv.My wife and I were impressed with the buying experience, it did not stop there, I have been contacted on the phone, email, and by the US postal service to see if I am happy and that all my needs have been met, which they have !!!!!! Thomas Cimino More