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Venice Toyota

Venice, FL

4.4
1,181 Reviews

900 US Highway 41 Bypass South

Venice, FL

34285

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Showing 1,181 reviews

July 21, 2011

I had a very bad customer service experience at the Cramer Toyota of Venice on Monday, July 18, 2011. The experience began 2 days earlier when I inquired about a 2011 Toyota Corolla lease. The sales ma More

by livingsj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Smith, Ron salesman, Ron Finance Manager
Aug 26, 2011 -

Venice Toyota responded

Thank you for your feedback. We are sorry for your negative experience at Cramer Toyota of Venice. As you are aware, we spoke at length after you posted this review and you now have a clear understanding about Toyota’s requirements for the college graduate program. In fact, after our conversation, you promised to take down the review and I was not going to respond as it seemed that we had a clear understanding of the events. That is why you said that you were going to take down the review. Alas, as is typical of our busy schedules, I am guessing that you did not have time, hence our response. As we discussed on the phone, I have used this experience to council, train and coach the staff at Cramer Toyota of Venice so that there will not be any misunderstandings in the future with any other customers. The program is complex and I would agree the documentation requirements can be confusing. As the General Manager, I would like to apologize about the delay in time in returning your deposit and am glad that you were able to secure it in a timely manner. From our conversation on the phone I know that you now understand that because your deposit was a credit card deposit instead of a check that needs to clear we were able to reverse it without waiting for the check to clear. I am sorry for the misunderstanding of our manager asking you about the deposit being interpreted as us not wanting to refund it. We were just trying to find out what type of deposit it was. Once we found out it was on a credit card, as you stated the refund was promptly reversed. Please feel free to call me direct if you have any other questions. I can be reached at 941-484-9000. Sincerely, Richard G. Bond, General Manager of Venice

Aug 27, 2011 -

livingsj responded

I changed my mind about removing this post because I feel the public needs to understand what happened to me as a customer at your place of business. I was poorly treated. While you probably consider yourself a "smooth talker" I doubt your sincerity, and you probably have a great deal of experience with "sweeping complaints under the rug". I feel you want to sweep this occurrence under the rug so you can continue on with your next car deal. There was no confusion of how I submitted my deposit. The same person that took my debit card deposit on July 18th, 2011, Was present at all times. In my opinion,Your staff was engaging in subterfuge by trying to withhold my deposit like a ransom. I feel they withheld my deposit in desperate hopes of salvaging a deal, to their own detriment. Now this forum will add transparency to these kinds of practices. By your own admission, the Toyota College graduate program is confusing, why make things confusing for your customers? Is it fun? Is it legal? What have you done to change it? Let's see some results here. Why not be clear and consistent? The consumers deserve fair and honest, not "confusing" I cannot remove the post until there is an admission that my deposit was withheld in an improper manner. It was certainly deliberate in my opinion. Please check the Better Business Bureau under this dealer for further information. CC: Facebook, Twitter, and various other social networking sites.

Aug 30, 2011 -

Venice Toyota responded

I again apologize for the inconvenience you encountered when we refunded your deposit. As mentioned before I welcome a call to discuss this issue further if you desire. I can be reached at 941-484-9000. Sincerely, Richard Bond, General Manager.

July 20, 2011

This awesome team gets an A+ for effort, professionalism, courtosey, "no pressure" sales and finding the right car at the right price for me! From the time I walked into the dealership; until the time I got More

by shodges101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Cohen - Car Sales and Scott - Finance Manager
July 18, 2011

I was referred to Brian Kramer of Kramer Toyta in Venice by a friend and colleague, who had a previous experience with him. I set up an appointment with Brian, and showed up on a Saturday at 11:00. Brian ha More

by bryanjohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Kramer and Sherrie Fox
July 13, 2011

Brian responded to my request for quote and was diligent in making sure had completed the quote as asked for. He listened well and was gracious and professional in his responses. It was clear he wanted my b More

by jfbrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Kramer
June 30, 2011

I will be back! I bought a 2006 Corolla for a GREAT price. They were not pushy and were very friendly. My next car will definitely be from here. More

by ethaneh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran, Randy
Aug 26, 2011 -

Venice Toyota responded

Thank you for your review of Cramer Toyota of Venice. We appreciate you taking time to tell others about your experience with our dealership. We hope you are enjoying your new vehicle and look forward to meeting your automobile needs for years to come. Best Regards, Richard G. Bond General Manager Cramer Toyota of Venice

June 07, 2011

Bob Cohen makes the process of purchasing a vehicle easy. We have worked with him many times over the past ten plus years. He is professional, polite, informative, and has always made us feel comfortabl More

by BDZ57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Cohen
April 07, 2011

Our first experience with Toyota, and with Cramer Toyota. Our salesman, Mike Piscopo, was professional, knowledgeable, and patient. The finance department did a great job finding a loan, and everyone with More

by rogerand
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Piscopo
April 02, 2011

My husband and I were searching for a quality Toyota used car. Rob went above and beyond to help find the right vehicle for us. We picked up our 2006 Toyota Rav4 this morning and are loving it! I called More

by swimfl387
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Kuhn, Jodey
April 01, 2011

Sherrie comprehended very quickly what we were looking for in a new vehicle and was extremely adept at guiding us to the model car that best matched both our perceived needs and our defined financial para More

by artahatch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherrie Fox, Jeff
March 28, 2011

Have had maintenance done at Cramer in the past on vehicle that was traded, always liked Cramer service department,which was a key factor in choosing this dealership.Started my search for a new suv on More

by ciminot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Cramer, Sherrie Fox
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