Venice Toyota

I was at the end of my lease on a Toyota Tundra and I approached Cramer Toyota with the intent to purchase an FJ Cruiser or the Matrix S. Upon entering the facility Saturday around noon I was greeted by approached Cramer Toyota with the intent to purchase an FJ Cruiser or the Matrix S. Upon entering the facility Saturday around noon I was greeted by a very friendly staff and was introduced to Roger Powers and Jason Smith. I worked with these two individuals during the process of purchasing the vehicle and they are the reason for a 5 rating in friendliness. I relayed to them what I was looking for in either of the two vehicles and while Roger assisted in showing me what they had in inventory, Jason was looking at what other Toyota dealerships had in stock. During my experience I did not feel pressured into buying any particular vehicle and between these two individuals they answered all of my questions regarding features, pricing, and turning in the lease. Eventually Jason found the vehicle with most of the luxuries I was looking for (more on this later). Unfortunately the vehicle was located at another facility in a different city and they mentioned it would take some time for the vehicle to arrive. Conveying to them that I needed to have a vehicle by the next day for travel reasons and without even asking, Roger offered to pick the car up for me that night and have it ready for me Sunday morning. While Roger was out picking up the vehicle, Jason discussed all the options for the purchase without any confusing jargon. I also talked to him about my visit to the Toyota website which was my reason for the 4 rating in quality of work. Prior to my visit of the dealership, I previewed vehicle options on the Toyota website where they have this "Build your vehicle" button. I took this to mean exactly that, kind of like Burger King's "Have it your way" slogan. What I didn't realize is that as you select options, the website is checking the inventory of the area to see if the vehicle exists and it allows you to select options which Toyota doesn't necessarily combine in any one vehicle. Because of the website, I entered the dealership with the idea that the vehicle, all options included, could be produced and it just wasn't showing up on the website. The 4 rating is against the Toyota website than Cramer Toyota. I would give the quality of work afforded me by Jason and his team a 5. All the financial and tag paperwork proceeded smoothly, with Jason patiently answering all my questions as the process moved forward. The final price exceeded my expectations, mostly due to the warranty and servicing options. Overall, I had an enjoyable experience at Cramer Toyota. I would like to personally thank Roger Powers and Jason Smith again for all the work they put into making my purchase of the Matrix S enjoyable. I would definitely recommend asking for these two individuals if you find yourself at Cramer Toyota. When my lease on my other Toyota is up, I'll know where to go. Thank you. More

One week ago, I took delivery of my new 2012 Highlander One week ago, I took delivery of my new 2012 Highlander Limited; this is the 3rd new vehicle that I have purchased from Cramer Toyota of Venice; the One week ago, I took delivery of my new 2012 Highlander Limited; this is the 3rd new vehicle that I have purchased from Cramer Toyota of Venice; the second new vehicle in 22 months. This time when purchasing my new vehicle, I did not need to shop other dealerships. I know 1st hand from the exhaustive shopping and price comparison that I had done when purchasing my 2010 Highlander that the best price, the most knowledgeable, friendliest staff and best service was at my local dealership. Additionally I have ALL of my service done at Cramer Toyota. The only time that I did not have my vehicle serviced by the Toyota Service Department, I was told that I needed major repairs to my Toyota. I immediately took my vehicle to Josh Jorge in the Cramer Toyota service department; he looked over the vehicle and assured me that none of the major repairs were needed. 100 thousand miles later when I traded that vehicle, (at Cramer Toyota) I had not had a single one of the repairs made that a less than honest mechanic had tried to scare me into purchasing. This is the service and honestly that I can expect EVERY time I walk through the doors at Cramer Toyota I continue to return to Cramer Toyota because of their excellent customer service, their honesty, the outstanding service department, and their knowledgeable and friendly staff. I appreciate that the staff at Cramer Toyota are always available to answer any question about my Toyota and do so cheerfully. Simply said, I am treated as a friend, not a customer by this dealership. More

We purchased our Camry from Cramer Toyota of Venice this year, and have taken it in for service several times since. Every interaction we have had, from buying the car to taking it in for maintenance, has b year, and have taken it in for service several times since. Every interaction we have had, from buying the car to taking it in for maintenance, has been excellent. The staff and service is professional, friendly, and organized. The work has always been done on time and if waiting for the car-the lounge area is super nice. Their customer service is great which is a hard thing to come by nowadays. We would definately recommend this dealership. More

Just purchase the Corolla LE. I had been doing a lot or research and price compare on site + internet. Only Toyota Crammer of Venice is being straight forward about the price, especially Sherrie Fox sale r research and price compare on site + internet. Only Toyota Crammer of Venice is being straight forward about the price, especially Sherrie Fox sale rep. She was very helpful and knowledged. Unlike, toyota of Sarasota which I would not recommend at all. More

This is the second car I purchased from Cramer Toyota. Brian was thoroughly professional guiding us smoothly and painlessly through the process and answering all of our questions as we proceeded. I highly Brian was thoroughly professional guiding us smoothly and painlessly through the process and answering all of our questions as we proceeded. I highly recommend them to anyone interested and will continue to go there myself. Thanks for another good experience Cramer Toyota. More

I scheduled an appointment a week in advance to have my truck detailed and oil changed and spark plugs changed. I scheduled it for early sat morning, because I work during the week. The whole reason I wa truck detailed and oil changed and spark plugs changed. I scheduled it for early sat morning, because I work during the week. The whole reason I was going to use this dealer is because of gift card for a detail that I have so I was going to get other things done while I was there. I aranged for someone to bring me to drop my truck off and I drove all the way up there to be told they can't do the detail but would be glad to do the other exspensive work.I even offered to take just a regular old wash and vacuum but they refused? I don't think so, so I brought it to my local more friendly and respective toyota dealer in sarasota!!! THANKS FOR WASTING MY GAS AND SAT!!!! More

Our visit was a last minute thing. Mike P. was nice, easy going which made it easyer for me to listen to what was being said. He gave my husband and I time to talk alone when needed. Employees there were fr going which made it easyer for me to listen to what was being said. He gave my husband and I time to talk alone when needed. Employees there were friendly. More

I had a very bad customer service experience at the Cramer Toyota of Venice on Monday, July 18, 2011. The experience began 2 days earlier when I inquired about a 2011 Toyota Corolla lease. The sales ma Cramer Toyota of Venice on Monday, July 18, 2011. The experience began 2 days earlier when I inquired about a 2011 Toyota Corolla lease. The sales manager, Jason Smith lost credibility at that time when he attempted, in effect, to steal the $500 Bonus Customer Cash offer. He explained that the actual down payment for the vehicle was 2,500, and by using the $500 dollar bonus cash offer the down payment would then be the $1,999 that Toyota advertised. After calling the Toyota Customer Relations Dept., I was notified that that is false information, and not in line with the honesty that Toyota values. Additionally, according to Toyota’s own website, I qualified for a $1000 dollar Toyota Graduate Finance Program rebate. I was assured on July 16th that everything was in order, approved and ready to proceed. Salesman Ron requested a $1000 deposit which I reluctantly paid only after he reassured me all the paperwork had been approved, and that I did indeed qualify for all requested incentives. When I attempted to complete the deal on July 18th, 2011, I was suddenly told that I did not qualify for the Graduate Finance Program rebate of $1000, in stark contrast to the information I was provided 2 days earlier. I then requested multiple times that my deposit be returned. Sales manager Jason Smith and finance manager Ron refused to return my deposit, wanting instead to withhold the deposit in hopes that they could convince me to take a deal with higher payments, which I refused. Eventually, after being very adamant about wanting my deposit returned and highly frustrated at this point, your staff returned my deposit. I want you to know I work for one of the largest employers in Sarasota County, and I pledge to speak to friends, family members, and coworkers about the bad experience I had at Cramer Toyota. Because I do know the power of word-of mouth advertising, I will exercise my 1st amendment right and let every person I can know about the bad experience I had at CRAMER TOYOTA. I will look at this as my mission, I will talk to hundreds of people each month, and share my experience. Because these business practices are dishonest, I filed a claim number with Toyota Customer Relations(#1107182125) in order to have these facts documented. I have also contacted the Better Business Bureau and discovered CRAMER TOYOTA OF VENICE has had many complaints. You can view these yourself by going to the Better Business Bureau Website. Let us together make sure that your business cleans itself up, and begins to operate honestly and legally. Mr. Bond will try to dispute this information as he did with all the other negative complaints on this website, But rest assured, my version is true and correct. More