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Venice Toyota
Venice, FL
1,188 Reviews
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Showing 1,188 reviews
January 10, 2012
I am appalled by what I observed today at Cramer Toyota of Venice, FL. After a discussion about the "Tires for Life" program and who should pay for the alignment when the visit is part of a 30,000 mile ser of Venice, FL. After a discussion about the "Tires for Life" program and who should pay for the alignment when the visit is part of a 30,000 mile service (that includes balance and alignment), Richard Bond (the GM) offered me a complimentary Alignment. I observed my Sienna in a service bay directly outside of the service desk and never saw it move from that bay until I was told by Maria that it was finished. I asked her if they did the alignment and she said yes, it was right here on the print-out. That vehicle never went to the alignment machine which was in full view of where I was observing. Maria went our and asked the Tech who appeared annoyed and moved my vehicle to the alignment machine. It was clearly a case of deception and one of the most unethical egregious breaches of trust that I have ever been exposed to. That service tech was a part of the discussion of whether or not I should have received the alignment as part of the 30,000 check. He should be fired, unless he was instructed to not perform the alignment by management. That's entirely possible. The tech worked approximately 10 minutes passed his scheduled punch-out time and when he finished he handed me the Alignment printout and said "Have a nice day!" in a rather sarcastic voice. This experience is a disgrace to honest legitimate dealers. More
by donmilroy
Employees Worked With
Maria Doyle, Richard Bond
January 09, 2012
Took my camry for oil change , tech said needed air filter and fuel injection service and decarbon service with only 24000. Miles a for a cost of 200.00. I call the dealer where I bought the car in ne filter and fuel injection service and decarbon service with only 24000. Miles a for a cost of 200.00. I call the dealer where I bought the car in new england , they told me it was to premature for those services , when I took out the air filter it was like brand new , what a rip off company . I'll never go back there Anthony Petrosinelli 4935 pepperwood place Venice Florida 9414974108 More
by TONYAPPCO
Employees Worked With
Service
December 29, 2011
No hassle done. When in to buy New 2012 Prius V Wagon. Told brian what I wanted. We discussed car color and options. Told him what I had to trade. We can to agreement on trade-in price and I signed for Told brian what I wanted. We discussed car color and options. Told him what I had to trade. We can to agreement on trade-in price and I signed for the card. On pickup of car, Brian explained in detail about functions (where, what and how things work) of the car and various warranties. Brian explain and show me how the Navigation, phone, etc systems work. He was more than helpful about all his knowledge of the car. He is "What Makes Things Right". Great Guy. Conrad J Andrzejewski More
by candrzejewski
Employees Worked With
Brian Kramer
December 27, 2011
I go to Cramer Toyota of Venice for maintenance service on the 2010 Prius that I purchased from them. I received professional, courtious, and prompt service on my visit. on the 2010 Prius that I purchased from them. I received professional, courtious, and prompt service on my visit. More
by cramerreview
Employees Worked With
Joe Nostin
December 13, 2011
For the first time in buying a new car, it was a pleasure doing business. The salesperson of Sherrie Fox is to be commended for her professionalism. She was a delight in working with us in finding just what doing business. The salesperson of Sherrie Fox is to be commended for her professionalism. She was a delight in working with us in finding just what we needed and the right price to fit our budget. I cannot say enough about this lady and would recommend her above any other person to complete your needs so that you would feel completely satisfied when you have finished the deal. More
by jimpike
Employees Worked With
Sherrie Fox
November 20, 2011
I came to your dealership today to have the tires rotated and fluid levels checked, when the car had 25,000 miles. I walked out with a $162.05 bill after applying a coupon for 10% discount. The service and fluid levels checked, when the car had 25,000 miles. I walked out with a $162.05 bill after applying a coupon for 10% discount. The service rep recommended replacing the A/C filter, cabin air filter, de-carbon service and fuel injection flush. When I came home, I googled when these services are needed if any. Well, surprise, surprise. Once again I got ripped off by your dealership for something that is certainly not needed at 25,000 miles, if ever. Your dealership continues with poor customer service. I certainly was unhappy before with your service when your mechanic forgot to put the oil plug in at the 10,000 miles service and most of the oil drained out while driving around Venice. Your dealership didn't even bother to apologize, but instead lied about the problem. But I wanted to give your dealership another chance. Well you blew it. I certainly would never recommend your dealership to anyone. I previously bought 2 cars from your dealership, but that is certainly not going to happen again, even though I like the Toyota products. Maybe I should have mentioned that I worked for the biggest Toyota dealership in San Antonio. Maybe your manager would have the guts to call me with an apology and offer me a refund for all these services that I did not need. Sincerely, Henk Jansen More
by hjansenfl
Employees Worked With
terry byers
November 17, 2011
Fran and Randy were very friendly, they made the deal go Fran and Randy were very friendly, they made the deal go smooth.At a time the ecomony isn't stable, I would refer them to my friends. I rea Fran and Randy were very friendly, they made the deal go smooth.At a time the ecomony isn't stable, I would refer them to my friends. I really love my new used car, the price was right and the deal was right. Thank you Fran and Thank You Randy, Your the Best. Helen More
by singer21535
Employees Worked With
Fran and Randy
October 24, 2011
I had been researching cars on the internet considering whether to buy a newer car. I came across there ad for a car I liked and decided to check it out. Randy was very friendly when I called and invited m whether to buy a newer car. I came across there ad for a car I liked and decided to check it out. Randy was very friendly when I called and invited me to stop in. We talked and he was able to help me to get the car I wanted. Fran was very nice also and willing to work with me. I would recommend their dealership to anyone. More
by spyburn
Employees Worked With
Randy and Fran
October 13, 2011
I was shopping for new vehicle and doing so online. I "contacted us" at Cramer Toyota, and was in a very short time contacted by Sue Duffy in sales. We emailed, and, questions, concerns and, pricing were "contacted us" at Cramer Toyota, and was in a very short time contacted by Sue Duffy in sales. We emailed, and, questions, concerns and, pricing were addressed clearly and concisely. I made an appointment with Sue to make deposit for vehicle. On my arrival, I was greeted warmly and friendly at the front door. This is something quite new and refreshing for me. Sue and I sat and discussed vehicle options, needs, wants and requirements. All these issues were professionally cleared up and agreed upon. She told me that new Tacoma truck would be in appx 3-5 weeks. She was able to find the vehicle in question, and, had it delivered to the dealership in less than a week. Ron upstairs in finance, was most helpful in explaing the process and my many options for extended coverages. I was, and still am so very pleased I decided to do business with Cramer Toyota of Venice, and have passed along my easy and most plesant experience to others. Thank all of the staff for me, as this purchase was by far the most stress free, and family oriented new vehicle experience I've ever had. Everyone I have dealt with so far has made me feel welcome as a person, and not just another foot in the door. Thank You All. Eric More
by pictureboy
Employees Worked With
Sue Duffy Ron Wolf
October 05, 2011
I had a good sales experience with Brian. there was the normal give and take to buy the car but overall the experience was positive. I found Brian to bevery helpful in the provesss and good to work with. i normal give and take to buy the car but overall the experience was positive. I found Brian to bevery helpful in the provesss and good to work with. i would recommend Brian to a friend interested in buying a car. Dr. Thomas Kerr More
by tkerr
Employees Worked With
Brian Cramer
