Venice Toyota

Probably the best new car sales experience I have had, and I guess I have had at least 20 at this point in my life. I really wanted to visit this dealership because I had heard that they were friendly, fa and I guess I have had at least 20 at this point in my life. I really wanted to visit this dealership because I had heard that they were friendly, fair-minded, price-competitive and not pushy, and this is exactly what I found to be the case. Moreover, I ended up buying a different model than I intended buying without feeling that my arm was being twisted--and I really believe I got some great advice leading to a great buying decision on the Camry XLE. The sales representative Sue Duffy was outstanding. Her manager was also excellent. This is a very well run dealership that is deserving of its strong reputation. More

I received a call from Richard bond as to the service complaint of 01/10/12 He assured me that the problem of my complaint will be taken care of and that it would never happen again. I was satisfied with complaint of 01/10/12 He assured me that the problem of my complaint will be taken care of and that it would never happen again. I was satisfied with him taken the action he did and his prompt responce to my complaint. Because of his action I will take back the review of 01/10/12. I have been a long time customer and a very satisfied customer and because of one employee I should not hold this against them. Paul Vanderheiden 860-478-8322 More

I have been going to this dealership for years and it has always been a very positive experience. I purchased a car from there about 5 years ago and since then I don't go anywhere but there for service. When always been a very positive experience. I purchased a car from there about 5 years ago and since then I don't go anywhere but there for service. Whenever I arrive, the service department quickly greets me and takes care of me. Now, don't take this to mean that I have problems with my car, quite the contrary. I always take my car there for oil changes, tire rotations, and service. The service personnel are always super friendly and they help a lot. I've even had some great experiences with the manager there. Josh has helped me to understand why I need to do certain things to my car, like change the air filter. I know that they don't upsell and just try to get my money from me. They are great. This last time, I brought in the car because it seems to drive funny. It turns out that I just didn't have enough air pressure in the tires. They could easily have sold me new tires, front end steering parts, or any other products and I would have believed them. But no, not there. Instead, they politely told me to make sure that I keep a closer eye on the air pressure and suggested that I use the tire gauge more frequently in the colder months. WOW! As a female, you never know how you will be treated when it comes to "manly" things. As a female who did something a little less than intelligent, I was AMAZED that they were so kind even though I had done such a stupid thing. I always tell others that they need to use this dealership if they want to have it given to them straight and in a way that they can understand. This past visit, I decided to walk around the used car lot. I usually take a spin around it while they are working on my car. Many people take the time to watch tv or read a provided newspaper in the comfortable waiting area, but not me. I like to see what's on the lot. I know that they always have new vehicles coming in since so many people love this dealership. While there, I saw Darry who chatted with me. Last time, I bought from him, but he didn't have my dream vehicle there this time. You see, I've been looking to find a Toyota Tacoma for as long as I can remember. Darry said that he would let me know the next time one came in, but that not many Tacoma owners seem to be willing to give them up. I sadly walked back to wait for my car and the news as to what the problem was. Josh called me over and quietly told me the problem. It was really nice of him to tell me about it personally and quietly since I had done such a stupid thing. I mean, who thinks that tire pressure is going to make a crazy vibration? Anyway, as we were talking about it, I mentioned that I wanted a Tacoma. We chatted about how they keep their value and how he seldom sees them in the shop for any mechanical problems. He helped me with some online pricing to show me how they keep their value and even showed me the online website of Toyota. It was great to have someone so knowledgable helping me to understand the vehicle and my options. By the time that he was done bragging about the vehicle, I wanted one more than anything. He personally called over Eli to take care of me. Eli was incredible. We laughed the whole test drive and the whole time that I was working on the purchase. I knew that he really wanted to get me in that truck to make my dream come true. He personally saw to my trade-in and helped me to get the most for it. Eli was knowledgable and friendly and really made it a great experience. He even went so far as to help me sync my phone and setup a few other things. He filled it up, got it cleaned and made sure that the truck was ready for me! WOW! Talk about customer service. While I was buying my dream truck, Josh came over to check on me and see how it was going. We discussed my trade because I didn't think that they were being fair. Then, he showed me some information online and talked with me about it. It was really great. He helped me to understand the trade-in process and I was SOLD! Now I'm driving around town in my dream truck! My dog loves it, who knew that the commercial stating, "dogs love trucks" was true! She's always sticking her head out the window and smelling that Florida air. It's great. Besides her, I've already been buying furniture and hauling Home Depot loads. It's a great truck and I'm so happy to have had such a great experience at Cramer. More

I am appalled by what I observed today at Cramer Toyota of Venice, FL. After a discussion about the "Tires for Life" program and who should pay for the alignment when the visit is part of a 30,000 mile ser of Venice, FL. After a discussion about the "Tires for Life" program and who should pay for the alignment when the visit is part of a 30,000 mile service (that includes balance and alignment), Richard Bond (the GM) offered me a complimentary Alignment. I observed my Sienna in a service bay directly outside of the service desk and never saw it move from that bay until I was told by Maria that it was finished. I asked her if they did the alignment and she said yes, it was right here on the print-out. That vehicle never went to the alignment machine which was in full view of where I was observing. Maria went our and asked the Tech who appeared annoyed and moved my vehicle to the alignment machine. It was clearly a case of deception and one of the most unethical egregious breaches of trust that I have ever been exposed to. That service tech was a part of the discussion of whether or not I should have received the alignment as part of the 30,000 check. He should be fired, unless he was instructed to not perform the alignment by management. That's entirely possible. The tech worked approximately 10 minutes passed his scheduled punch-out time and when he finished he handed me the Alignment printout and said "Have a nice day!" in a rather sarcastic voice. This experience is a disgrace to honest legitimate dealers. More

Took my camry for oil change , tech said needed air filter and fuel injection service and decarbon service with only 24000. Miles a for a cost of 200.00. I call the dealer where I bought the car in ne filter and fuel injection service and decarbon service with only 24000. Miles a for a cost of 200.00. I call the dealer where I bought the car in new england , they told me it was to premature for those services , when I took out the air filter it was like brand new , what a rip off company . I'll never go back there Anthony Petrosinelli 4935 pepperwood place Venice Florida 9414974108 More

No hassle done. When in to buy New 2012 Prius V Wagon. Told brian what I wanted. We discussed car color and options. Told him what I had to trade. We can to agreement on trade-in price and I signed for Told brian what I wanted. We discussed car color and options. Told him what I had to trade. We can to agreement on trade-in price and I signed for the card. On pickup of car, Brian explained in detail about functions (where, what and how things work) of the car and various warranties. Brian explain and show me how the Navigation, phone, etc systems work. He was more than helpful about all his knowledge of the car. He is "What Makes Things Right". Great Guy. Conrad J Andrzejewski More

I go to Cramer Toyota of Venice for maintenance service on the 2010 Prius that I purchased from them. I received professional, courtious, and prompt service on my visit. on the 2010 Prius that I purchased from them. I received professional, courtious, and prompt service on my visit. More

For the first time in buying a new car, it was a pleasure doing business. The salesperson of Sherrie Fox is to be commended for her professionalism. She was a delight in working with us in finding just what doing business. The salesperson of Sherrie Fox is to be commended for her professionalism. She was a delight in working with us in finding just what we needed and the right price to fit our budget. I cannot say enough about this lady and would recommend her above any other person to complete your needs so that you would feel completely satisfied when you have finished the deal. More

I came to your dealership today to have the tires rotated and fluid levels checked, when the car had 25,000 miles. I walked out with a $162.05 bill after applying a coupon for 10% discount. The service and fluid levels checked, when the car had 25,000 miles. I walked out with a $162.05 bill after applying a coupon for 10% discount. The service rep recommended replacing the A/C filter, cabin air filter, de-carbon service and fuel injection flush. When I came home, I googled when these services are needed if any. Well, surprise, surprise. Once again I got ripped off by your dealership for something that is certainly not needed at 25,000 miles, if ever. Your dealership continues with poor customer service. I certainly was unhappy before with your service when your mechanic forgot to put the oil plug in at the 10,000 miles service and most of the oil drained out while driving around Venice. Your dealership didn't even bother to apologize, but instead lied about the problem. But I wanted to give your dealership another chance. Well you blew it. I certainly would never recommend your dealership to anyone. I previously bought 2 cars from your dealership, but that is certainly not going to happen again, even though I like the Toyota products. Maybe I should have mentioned that I worked for the biggest Toyota dealership in San Antonio. Maybe your manager would have the guts to call me with an apology and offer me a refund for all these services that I did not need. Sincerely, Henk Jansen More