Venice Toyota

No hassle done. When in to buy New 2012 Prius V Wagon. Told brian what I wanted. We discussed car color and options. Told him what I had to trade. We can to agreement on trade-in price and I signed for Told brian what I wanted. We discussed car color and options. Told him what I had to trade. We can to agreement on trade-in price and I signed for the card. On pickup of car, Brian explained in detail about functions (where, what and how things work) of the car and various warranties. Brian explain and show me how the Navigation, phone, etc systems work. He was more than helpful about all his knowledge of the car. He is "What Makes Things Right". Great Guy. Conrad J Andrzejewski More

I go to Cramer Toyota of Venice for maintenance service on the 2010 Prius that I purchased from them. I received professional, courtious, and prompt service on my visit. on the 2010 Prius that I purchased from them. I received professional, courtious, and prompt service on my visit. More

For the first time in buying a new car, it was a pleasure doing business. The salesperson of Sherrie Fox is to be commended for her professionalism. She was a delight in working with us in finding just what doing business. The salesperson of Sherrie Fox is to be commended for her professionalism. She was a delight in working with us in finding just what we needed and the right price to fit our budget. I cannot say enough about this lady and would recommend her above any other person to complete your needs so that you would feel completely satisfied when you have finished the deal. More

I came to your dealership today to have the tires rotated and fluid levels checked, when the car had 25,000 miles. I walked out with a $162.05 bill after applying a coupon for 10% discount. The service and fluid levels checked, when the car had 25,000 miles. I walked out with a $162.05 bill after applying a coupon for 10% discount. The service rep recommended replacing the A/C filter, cabin air filter, de-carbon service and fuel injection flush. When I came home, I googled when these services are needed if any. Well, surprise, surprise. Once again I got ripped off by your dealership for something that is certainly not needed at 25,000 miles, if ever. Your dealership continues with poor customer service. I certainly was unhappy before with your service when your mechanic forgot to put the oil plug in at the 10,000 miles service and most of the oil drained out while driving around Venice. Your dealership didn't even bother to apologize, but instead lied about the problem. But I wanted to give your dealership another chance. Well you blew it. I certainly would never recommend your dealership to anyone. I previously bought 2 cars from your dealership, but that is certainly not going to happen again, even though I like the Toyota products. Maybe I should have mentioned that I worked for the biggest Toyota dealership in San Antonio. Maybe your manager would have the guts to call me with an apology and offer me a refund for all these services that I did not need. Sincerely, Henk Jansen More

I was shopping for new vehicle and doing so online. I "contacted us" at Cramer Toyota, and was in a very short time contacted by Sue Duffy in sales. We emailed, and, questions, concerns and, pricing were "contacted us" at Cramer Toyota, and was in a very short time contacted by Sue Duffy in sales. We emailed, and, questions, concerns and, pricing were addressed clearly and concisely. I made an appointment with Sue to make deposit for vehicle. On my arrival, I was greeted warmly and friendly at the front door. This is something quite new and refreshing for me. Sue and I sat and discussed vehicle options, needs, wants and requirements. All these issues were professionally cleared up and agreed upon. She told me that new Tacoma truck would be in appx 3-5 weeks. She was able to find the vehicle in question, and, had it delivered to the dealership in less than a week. Ron upstairs in finance, was most helpful in explaing the process and my many options for extended coverages. I was, and still am so very pleased I decided to do business with Cramer Toyota of Venice, and have passed along my easy and most plesant experience to others. Thank all of the staff for me, as this purchase was by far the most stress free, and family oriented new vehicle experience I've ever had. Everyone I have dealt with so far has made me feel welcome as a person, and not just another foot in the door. Thank You All. Eric More

I had a good sales experience with Brian. there was the normal give and take to buy the car but overall the experience was positive. I found Brian to bevery helpful in the provesss and good to work with. i normal give and take to buy the car but overall the experience was positive. I found Brian to bevery helpful in the provesss and good to work with. i would recommend Brian to a friend interested in buying a car. Dr. Thomas Kerr More

I was at the end of my lease on a Toyota Tundra and I approached Cramer Toyota with the intent to purchase an FJ Cruiser or the Matrix S. Upon entering the facility Saturday around noon I was greeted by approached Cramer Toyota with the intent to purchase an FJ Cruiser or the Matrix S. Upon entering the facility Saturday around noon I was greeted by a very friendly staff and was introduced to Roger Powers and Jason Smith. I worked with these two individuals during the process of purchasing the vehicle and they are the reason for a 5 rating in friendliness. I relayed to them what I was looking for in either of the two vehicles and while Roger assisted in showing me what they had in inventory, Jason was looking at what other Toyota dealerships had in stock. During my experience I did not feel pressured into buying any particular vehicle and between these two individuals they answered all of my questions regarding features, pricing, and turning in the lease. Eventually Jason found the vehicle with most of the luxuries I was looking for (more on this later). Unfortunately the vehicle was located at another facility in a different city and they mentioned it would take some time for the vehicle to arrive. Conveying to them that I needed to have a vehicle by the next day for travel reasons and without even asking, Roger offered to pick the car up for me that night and have it ready for me Sunday morning. While Roger was out picking up the vehicle, Jason discussed all the options for the purchase without any confusing jargon. I also talked to him about my visit to the Toyota website which was my reason for the 4 rating in quality of work. Prior to my visit of the dealership, I previewed vehicle options on the Toyota website where they have this "Build your vehicle" button. I took this to mean exactly that, kind of like Burger King's "Have it your way" slogan. What I didn't realize is that as you select options, the website is checking the inventory of the area to see if the vehicle exists and it allows you to select options which Toyota doesn't necessarily combine in any one vehicle. Because of the website, I entered the dealership with the idea that the vehicle, all options included, could be produced and it just wasn't showing up on the website. The 4 rating is against the Toyota website than Cramer Toyota. I would give the quality of work afforded me by Jason and his team a 5. All the financial and tag paperwork proceeded smoothly, with Jason patiently answering all my questions as the process moved forward. The final price exceeded my expectations, mostly due to the warranty and servicing options. Overall, I had an enjoyable experience at Cramer Toyota. I would like to personally thank Roger Powers and Jason Smith again for all the work they put into making my purchase of the Matrix S enjoyable. I would definitely recommend asking for these two individuals if you find yourself at Cramer Toyota. When my lease on my other Toyota is up, I'll know where to go. Thank you. More

One week ago, I took delivery of my new 2012 Highlander One week ago, I took delivery of my new 2012 Highlander Limited; this is the 3rd new vehicle that I have purchased from Cramer Toyota of Venice; the One week ago, I took delivery of my new 2012 Highlander Limited; this is the 3rd new vehicle that I have purchased from Cramer Toyota of Venice; the second new vehicle in 22 months. This time when purchasing my new vehicle, I did not need to shop other dealerships. I know 1st hand from the exhaustive shopping and price comparison that I had done when purchasing my 2010 Highlander that the best price, the most knowledgeable, friendliest staff and best service was at my local dealership. Additionally I have ALL of my service done at Cramer Toyota. The only time that I did not have my vehicle serviced by the Toyota Service Department, I was told that I needed major repairs to my Toyota. I immediately took my vehicle to Josh Jorge in the Cramer Toyota service department; he looked over the vehicle and assured me that none of the major repairs were needed. 100 thousand miles later when I traded that vehicle, (at Cramer Toyota) I had not had a single one of the repairs made that a less than honest mechanic had tried to scare me into purchasing. This is the service and honestly that I can expect EVERY time I walk through the doors at Cramer Toyota I continue to return to Cramer Toyota because of their excellent customer service, their honesty, the outstanding service department, and their knowledgeable and friendly staff. I appreciate that the staff at Cramer Toyota are always available to answer any question about my Toyota and do so cheerfully. Simply said, I am treated as a friend, not a customer by this dealership. More