Venice Toyota

New truck with chips all over the driver side I purchased a brand new Tacoma TRD off road. I picked it up on a friday night and put it in the garage took it out of the garage on Sunday. When I was I purchased a brand new Tacoma TRD off road. I picked it up on a friday night and put it in the garage took it out of the garage on Sunday. When I washed it there were chips all over the driver side paint and glass. I took the truck back to Cramer Toyota on Monday , and was told that they could buff out the paint and the might have to replace the glass. A few day's later they called and said the glass was in. I dropped the truck off. When I picked it up the chips were still in the paint. They then tried to buff them out but couldn't. I was offerd a new truck but was told that it would cost me $2900.00. I argued with the sales manager and he came down to $1500.00. I dont think that it is right that I had to pay to replace a truck that theey sold to me damaged. They slso refused to switch over a tonneau cover that I purchased from them that they installed on the damaged truck. The salesman helped me switch it over in the parking lot. Thier ad says they treat people right. I was not treated right. More

They Maybe Do Other People Right, but not me!!! Service department is so inefficient that I will never return....Just simple warranted work on my Wife's Prius was a hassle.....Work not done as it sh Service department is so inefficient that I will never return....Just simple warranted work on my Wife's Prius was a hassle.....Work not done as it should be, didn't call when completed like they said they would....A bunch of "specialists" that insure no continuity of service, and just an overall attitude that they don't care....The last time I was there, I wasted 3 hours more than I should have of a beautiful day, because of their poor business practices...Being a lifelong buisness owner, I went back in to share my frustration with the service manager....The service "experts" wouldn't page him and said "just stand over there, he should be back sometime this afternoon"....As I waited, I wrote my whole frustrating experience up so he could see where their setup allows Customers to be dropped...I laid it on his desk with my name and phone number....Never got a call back....Never setting foot in there again.... More

Stole Money! Had body work done. ..paid them in two part and an employee ( who no longer works there) pocketed my money. I was stupid because I did not check the p Had body work done. ..paid them in two part and an employee ( who no longer works there) pocketed my money. I was stupid because I did not check the paperwork for the receipt. I just assumed it was there. Months go by and then I get a call that I owe the money. Then a certified letter. Then the Owner calls me using threats and harassment and now is suing me! He was an xxx! Didn't listen and was very abusive! I know I paid them...I told them to back up their cameras... no response. So now I have to go to court and will have to pay twice! I am poor! And when I asked around. ..Cramer has pulled stunts like this before! More

Total scam, Rip-off and Con-Artists at Cramer Toyota Service Total sales scam, rip-off and con artists that do not stand behind their warrantees. They try to sell you more inferior products and take more money. Total sales scam, rip-off and con artists that do not stand behind their warrantees. They try to sell you more inferior products and take more money. No one seems to question their tactics or confronts their employees as they avoid responsibility for warrantees sold to you. Avoid Cramer Toyota and go somewhere else there is too much competition to deal with their obvious rip off practices. Here’s why. On July 16, 2014 I went to Cramer Toyota looking for replacement tires on my wife’s car. We bought the car from Cramer being a “conscientious” consumer and thinking Toyota was a great choice. After only 19 months and 19,000 miles the tires needed to be replaced and were down to 2/32. My wife fell for the con-job at Cramer Toyota and had to buy 2 tires with only 2 being warranteed by the dealer for a total of 4 new tires replaced and an alignment. Then after only 9 months/11,000 miles the new tires, (these were 55,000 mile tires mind you) were needing replacement again at what Danny said 2/32. At the same time my Kia that was bought the same day as my wife’s car has 31,000 miles (more combined miles than the Camry tires) on the tires with plenty of tread left. Now bear in mind that all 4 tires had NO signs of uneven wear, toeing and feathering anywhere. All servicing was done on-time and alignment done at Cramer Toyota. After wasting 3 hours of my time and being told “I’m gonna get the best deal for you”, and “I’ll be working for you”. I was told the best deal I could get was a $400.00 credit and total $800.00 for the tires that would come out of my pocket. As I stated the tire warranty, I already changed out tires once that were put on by them and I wanted to see what why they were saying there’s uneven wear. I was taken out to my car and at first the female service attendant pointed to scratches on my chassis and body. Then I said that’s bologna, it’s a car and normal wear and tear. Then the tech had to search my tire treads looking for some reason to invalidate the warranty. I was told that there was one tread that went from 3/32-2/32, and “That’s it uneven wear”. It’s now VERY apparent that they will do whatever it takes to avoid standing behind their warranty and products. Even better as now I was really upset and then the mechanic goes and produces an alignment sheet and the sales attendant and that’s what she really was, states your car was out of alignment. You should have taken it to someone who would have informed me my car was out of alignment. I had 1 oil change at Palm Toyota in Punta Gorda which seemed to have made her angry. All thru the process the attitudes were poor from everyone there, since I stated I wanted them to furnish 4 new tires right from the start I will not pay for anymore. I was told they are offering my a good deal and should take it. I stated again all maintenance was done, there is NO alignment problem, no credible evidence of driver neglect and uneven tire wear. I was told that’s the best they can do. After again stating my displeasure with Danny who was no help. I told him I wanted to speak to the owner. 3 hours later Richard Bond calls me as he conveyed to me that I was offered a great deal and I left the call insulted as it was insinuated throughout the whole ordeal that it was bad driving habits caused all this. I was even insulted further as numerous times I was told I should be a more “conscienstious consumer” after telling my story of the mishandling of car. He repeatedidly tried to force the deal on me and couldn’t believe I wouldn’t take it. Then stated I should go to the manufacturer for help. I mean it’s warranteed by Cramer Toyota and I have to go to the manufacturer for help that he should have done already. What a rip-off. Here’s one for you Richard Bond I’m going to be an even more “conscientious consumer” and take my business and other consumers somewhere else. Also I will also let Toyota know of how I have lost total faith in their brand due to absurd handling of my situation by you and your dealership. More

Terrible experience I received a call that the service required for my sons car would be 1500 and that does not include the cost of 2 tires that is also needed. When I as I received a call that the service required for my sons car would be 1500 and that does not include the cost of 2 tires that is also needed. When I asked for an explanation of charges and stated there needs for something to be done about the price. I was told "what is your problem" and if I could find a 10% off coupon that would be the best they could do. I has to ask 3 times for a breakdown of what they intended to do and finally asked to speak to a manager. "Danny" got on the phone and states "that's the price" and what did I expect the car had not been in their shop for almost three years. I never received an apology for the way their service person spoke to me. I explained that the car in question was bought from them and when I was the sole driver of the vehicle I was always in there. I gave the car to my son and on his limited budget he was doing the best he could but still getting service done. The car I currently drive bought from that dealership is always brought in for required maintenance and I have recently been inquiring about a another vehicle to purchase for my youngest daughter. I obviously don't expect something for nothing and rely on certified Toyota service but I don't need to be insulted because I have the audacity to inquire about what I am paying for. So you lost a customer and goodwill and could not care less. I told Danny I was just going to have my son pick up the vehicle and we would bring the car elsewhere. Danny informed me that indeed a splash guard was repaired and I needed to pay for that. I replied "why was this work done without my ok? And how much is it?" Danny said he did not know and transferred me back to the original service person who was so disrespectful. That salesperson who I cannot recall his name informed me that indeed no work had been done and my son could pick up the car. I just feel terrible about having to do this to my son and we have another appointment with a qualified professional set up to do the work on his next day off. Cramer is used to not being questioned and is so busy that it doesn't care to provide or give customer service that will keep their customers. More

GREAT PEOPLE TO DEAL WITH, THEY TREAT YOU WITH RESPECT I am writing this letter to express my gratitude to Brian Kramer, Sandeep, and the entire dealerlship. I purchased a car from this dealership a I am writing this letter to express my gratitude to Brian Kramer, Sandeep, and the entire dealerlship. I purchased a car from this dealership a few years ago and came back to purchase a second car. I was genuinely pleased to see Brian was still there. From my personal experience with dealerships that is a rare trait to find. The dealership overall and it's professional employees showed my family and I respect, sincerity, and professionalism from start to finish. In retrospect, I will be recommending this dealership and especially Brian and Sandeep to all my friends and family. I will continue to do business with this comany as a true life long customer. More

Went in for service, bought a new car Sandeep is a magician!!! He listened to what I wanted and made it happen! Kyle is great.!He's friendly, considerate, knowledgeable and not pushy : Sandeep is a magician!!! He listened to what I wanted and made it happen! Kyle is great.!He's friendly, considerate, knowledgeable and not pushy :) More