Venice Toyota

Refreshing experience It was the FIRST enjoyable experience I've had in purchasing/leasing a car. Sheri Fox was a competent, knowledgeable, personable salesperson that fol It was the FIRST enjoyable experience I've had in purchasing/leasing a car. Sheri Fox was a competent, knowledgeable, personable salesperson that followed thru on every aspect of the transaction. Sheri is "customer service personified". I highly recommend Sheri, & Cramer Toyota for the purchase/lease of a car, it doesn't get any better. David the "closing" financial person was also competent, & knowledgeable, & enjoyable to work with. More

Fabulous I love shopping at Cramer Toyota..... they make it painless to purchase a new vehicle..... This is my second vehicle they have sold me and my third I love shopping at Cramer Toyota..... they make it painless to purchase a new vehicle..... This is my second vehicle they have sold me and my third will come from them too. Caring, fast and friendly! Great place.... Sherry Fox rocks it too! More

IMPOSSIBLE to BEAT my car-shopping experience! Salesman Omar Eastman made my shopping for a new car as much fun as when I shopped for my FIRST car in college! I can't think of any way to improve o Salesman Omar Eastman made my shopping for a new car as much fun as when I shopped for my FIRST car in college! I can't think of any way to improve on the experience, unless they had given me a FREE car! More

Joe Medina!!! Most folks are nervous about buying a new car. But we had such a wonderful experience working with Joe Medina. He was so professional and courteous Most folks are nervous about buying a new car. But we had such a wonderful experience working with Joe Medina. He was so professional and courteous from the time we discussed what we were looking for ,right up to finding us the perfect car! Paper work was handled professionally but also fun. When we picked up our delivery Joe was right there going over all the new features that come on the Avalon, He was so patient with both of us -as our trade in was 14 years old and does not come with all the great new features. If you are looking to buy a car - Joe is your man. Thanks again for making the purchase effortless and pleasurable. Love the new car! Bill and Penny More

They make sure your happy, even after you drive away. Had a minor cosmetic issue with a new vehicle and they promised to fix it. When it turned out they could not fix it to my satisfaction they put me in Had a minor cosmetic issue with a new vehicle and they promised to fix it. When it turned out they could not fix it to my satisfaction they put me in another vehicle and took mine back, giving me what I paid for it and a great deal on an upgraded version. More

Joe's the Man! Joe medina worked with me today in a timely and efficient manner in leasing a Rav-4. Joe is a great guy and was very fun to work with. It was a pleasa Joe medina worked with me today in a timely and efficient manner in leasing a Rav-4. Joe is a great guy and was very fun to work with. It was a pleasant buying experience and I would come to Cramer again and work with Joe! More

Dissapointed in new prius I purchased a new Prius C about a week ago. It had 75 miles on it when we bought it. It was towed back to Cramer about 10 min. ago. The hybrid system I purchased a new Prius C about a week ago. It had 75 miles on it when we bought it. It was towed back to Cramer about 10 min. ago. The hybrid system fail notice came on and then the temp light. The eng. started to rattle and it blew coolant all over the eng. compartment. I think the radiator cap pressure was too high and it over came the PSI the cap was rated for. All this at 650 miles. My wife traded in her 09 Corolla and I had to do some talking to get her to go along with the trade. We never had the Corolla in the shop one time with 90k on it. If it was not a stick we would still have the car. This to put it mildly has made both of us very leery of the hybrid system. The Corolla never let us down not one time. The tow truck operator said that they tow more Prius cars than any other. Great. I wish we had bought a Corolla. More

New truck with chips all over the driver side I purchased a brand new Tacoma TRD off road. I picked it up on a friday night and put it in the garage took it out of the garage on Sunday. When I was I purchased a brand new Tacoma TRD off road. I picked it up on a friday night and put it in the garage took it out of the garage on Sunday. When I washed it there were chips all over the driver side paint and glass. I took the truck back to Cramer Toyota on Monday , and was told that they could buff out the paint and the might have to replace the glass. A few day's later they called and said the glass was in. I dropped the truck off. When I picked it up the chips were still in the paint. They then tried to buff them out but couldn't. I was offerd a new truck but was told that it would cost me $2900.00. I argued with the sales manager and he came down to $1500.00. I dont think that it is right that I had to pay to replace a truck that theey sold to me damaged. They slso refused to switch over a tonneau cover that I purchased from them that they installed on the damaged truck. The salesman helped me switch it over in the parking lot. Thier ad says they treat people right. I was not treated right. More

They Maybe Do Other People Right, but not me!!! Service department is so inefficient that I will never return....Just simple warranted work on my Wife's Prius was a hassle.....Work not done as it sh Service department is so inefficient that I will never return....Just simple warranted work on my Wife's Prius was a hassle.....Work not done as it should be, didn't call when completed like they said they would....A bunch of "specialists" that insure no continuity of service, and just an overall attitude that they don't care....The last time I was there, I wasted 3 hours more than I should have of a beautiful day, because of their poor business practices...Being a lifelong buisness owner, I went back in to share my frustration with the service manager....The service "experts" wouldn't page him and said "just stand over there, he should be back sometime this afternoon"....As I waited, I wrote my whole frustrating experience up so he could see where their setup allows Customers to be dropped...I laid it on his desk with my name and phone number....Never got a call back....Never setting foot in there again.... More

Stole Money! Had body work done. ..paid them in two part and an employee ( who no longer works there) pocketed my money. I was stupid because I did not check the p Had body work done. ..paid them in two part and an employee ( who no longer works there) pocketed my money. I was stupid because I did not check the paperwork for the receipt. I just assumed it was there. Months go by and then I get a call that I owe the money. Then a certified letter. Then the Owner calls me using threats and harassment and now is suing me! He was an xxx! Didn't listen and was very abusive! I know I paid them...I told them to back up their cameras... no response. So now I have to go to court and will have to pay twice! I am poor! And when I asked around. ..Cramer has pulled stunts like this before! More