
Venice Toyota
Venice, FL
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Buying a car This is our second time buying a car with Sherri Fox the internet Sales Manager. We find Sherrie to be totally honest and upfront. She took the time This is our second time buying a car with Sherri Fox the internet Sales Manager. We find Sherrie to be totally honest and upfront. She took the time, and answered all of our questions. I would not hesitate to buy another car from her when the time comes. More
Excuses and poor customer service I'm the only car waiting for service. Plenty of employees walking around and no one offering customer service. Joe, in service finally stopped by with I'm the only car waiting for service. Plenty of employees walking around and no one offering customer service. Joe, in service finally stopped by with plenty of attitude. His excuse is there's only three people working today. He grabbed my key from me a tossed it on the dash. Very unfriendly, lots of attitude! It would have been so easy to say, Sorry for the wait, how can we help you. I bought my last two cars from Cramer Toyota and they have serviced them since purchase. If this is the way they treat customer loyalty, than I need a different dealer. I drive from Port Charlotte to Venice for service. I'm sure I'll continue in the future. By the way, there's only 3 customers including my in the waiting room. It seems like 3 employees to check in 3 customers should not keep Joe too busy! More
Sherrie was wonderful Sherrie, the Internet Sale Manager, was absolutely wonderful. She took the time to send me some pictures of a car I was interested, replied promptly t Sherrie, the Internet Sale Manager, was absolutely wonderful. She took the time to send me some pictures of a car I was interested, replied promptly to my email inquiries, answered all of my questions in detail, was very pleasant, informative, and was just great all around. I highly recommend her and look forward to dealing with her in the future. In addition, the dealership fees are very reasonable compared to what I found looking around elsewhere. More
Buying a 2015 Camry After having a suspect quote from another dealer, I contacted Cramer Toyota via the internet. That's where I met a most engaging person, named Brian After having a suspect quote from another dealer, I contacted Cramer Toyota via the internet. That's where I met a most engaging person, named Brian Kramer, (with a "K"). After some met and greet, we got down to business. He had a "le" for about $4,000 less than the other dealer. This dealership is 68 miles away, so you have to realize what a wonderful conversation we had had. I arrived the next day and explained this car was for my wife and she was having a bad day. She didn't want the $20,000 grey car, only a Blue car would do. Brian most tactfully mention that they had a much better deal on an {SE) for pennies more. After a test drive. Brian wisely mentioned that "I wouldn't buy a car for her without her seeing and driving it" We conferred Joddie a wonderful person. to allow me to drive the car 68 miles home. After they check my police report, I suspect. Well anyway these were the limits the Cramer boys went too. My wife loved the car, loved the attention that Brian Kramer gave us. Even David in Credit and Leasing Dept. Jim Barnes More
Going in for information coming out with a Rav 4 . We were looking for info on the future replacement of our 2005 Highlander. After meeting Jim Gallagher, he showed us several new Highlanders. We decid We were looking for info on the future replacement of our 2005 Highlander. After meeting Jim Gallagher, he showed us several new Highlanders. We decided that the new Highlanders were too large for us. JIm said let me show you the Rav 4. We were skeptical. JIm quickly and expertly convinced us the Rav 4 had everything we were looking for to replace our Highlander. Thus an info trip became a buying trip and we now have a new Rav 4 sitting in our garage. More
Just keep going back! My 3rd Prius. Brian Kramer, my favorite salesman, has never failed to accommodate me. He met MY price, I didn't have to meet HIS. Everyone is so c My 3rd Prius. Brian Kramer, my favorite salesman, has never failed to accommodate me. He met MY price, I didn't have to meet HIS. Everyone is so cordial and the lot has a huge inventory so I never have to wait on a vehicle of my choice - they've always had it on the lot. I've even been able to upgrade to a model with more features so I feel really spoiled right now. I just drive in and drive out in a new vehicle. They do ALL the legwork - what a relief! More
Good Overall Experience I just purchased a 2015 Sienna LTD Premium and the process went very well. I had decided I needed something larger and more useful than my 2013 Cadill I just purchased a 2015 Sienna LTD Premium and the process went very well. I had decided I needed something larger and more useful than my 2013 Cadillac SRX and had pretty much looked at everything. I thought I had settled on the new Volvo xc90 but decided that the Sienna would be my last test drive. I did an Internet get the price from the dealer inquiry and based on the price and the car's specs--last fully loaded Sienna on the lot and no doubt due to price--I made an appointment to see the car. No doubt when you hear minivan you think soccer mom and run. And many car makers seem to have abandoned this model to focus on SUV's. The much touted Honda Odyssey is a cheap pastiche of plastic with a built in vacuum as a selling point. After driving the SRX and my wife's 2015 Audi Q5, I couldn't see the Honda in my future. But the Sienna was a surprise. It's nicely appointed with stitched leather dash and rear seats that not only recline but footrests pop up. And for passengers in those seats, there is dual view blu ray wide screen entertainment center to enjoy. And the third row seats power fold into the floor. But this is a review of the dealership, so back to subject. My saleswoman was both friendly and professional. We had a good test drive and she pointed out the plethora of electronics that Toyota has dumped into this model. Too many to cover at once, so we are scheduling a return for a more extensive introduction into everything I bought. Overall this was a pleasant experience. Everyone I dealt with seemed to be concerned my needs, not theirs, were being met. Now I will do an update when I get my first service. I do fear that could be disappointing as both Cadillac and Audi have loaners to go, no arguments. And high end car dealers are really interested in making their customers comfortable. My wife will never abandon Audi and already has her sights set on an A6 in two years time. But for those looking for a good buying experience, you might consider Cramer Toyota. A footnote. The window sticker claims this includes carpet mats priced at $399.00. This is either a misprint or blatant exaggeration as if you look at the mats, you think $39.90 maybe. I will be ordering good mats from WeatherTech. More
Painless dealership We have a Toyota dealership 3 miles from our house. We drive from Bradenton to Venice just to do business with Sherri Foxx. It's so refreshing to hav We have a Toyota dealership 3 miles from our house. We drive from Bradenton to Venice just to do business with Sherri Foxx. It's so refreshing to have a dealership not play the games and treat us like idiots. This is our second lease with Sherri and we will be back in 3 years. More
motivated buyer-motivated seller I went to Cramer to follow-up on a too good to be true ad from a dealer in a different county. I was sure the ad price didn't include floor mats, Toyo I went to Cramer to follow-up on a too good to be true ad from a dealer in a different county. I was sure the ad price didn't include floor mats, Toyogaurd, a spare tire, etc. I related my experience with a prior new Toyota purchase from a dealer in a different county. I told Omar what I liked about the Toyota I own. I had called an auto broker regarding an ad I saw for a 2014 Camry. Omar explained the features of the redesigned 2015 Camry. After sharing my information, the manager showed me their offer matching the too good to be true base price with reasonable add-ons for what I wanted. That was true and too good to pass up. I left with a great deal on a 2015 Camry. More
always very positive Brian Kramer has helped us with three lease arrangements for Camry's and we have been very,very pleased with his service, knowledge and enjoyable pers Brian Kramer has helped us with three lease arrangements for Camry's and we have been very,very pleased with his service, knowledge and enjoyable personality! We look forward to dealing with him many times in the future. Bob and Beth Nyberg More