Venice Toyota

Excellent sales staff After buying five Toyotas in the immediate Sarasota area, we decided to go to Venice. We bought a 2016 Rav 4 from Mike Vaga who could not have been After buying five Toyotas in the immediate Sarasota area, we decided to go to Venice. We bought a 2016 Rav 4 from Mike Vaga who could not have been more helpful and he had Eric help explain all the new electronics on the SUV. They both even came to our home to program the garage door opener! Their attention to the customer was exceptional and we would highly recommend the Venice dealership. More

Quit having those annoying phone calls Stop those annoying phone calls from a company representing you. Also your new sales strategy sucks with all salesman on the new car showroom is inti Stop those annoying phone calls from a company representing you. Also your new sales strategy sucks with all salesman on the new car showroom is intimidating to a used car buyer.. Since taking over, this store has gone down hill. More

Water pump failed immediately after leaving service dept after an oil change with only 25000 miles on a corolla. They recommended a brake fluid flush and radiator fl immediately after leaving service dept after an oil change with only 25000 miles on a corolla. They recommended a brake fluid flush and radiator flush for hundreds of dollars more, but I declined. The next day there was radiator fluid leaking from water pump. The next guy waiting for repairs also had his water pump fail at there Service Dept. Call it a coincidence if you want, but I am not having them work on my car again. More

Bait and switch When I purchased my RAV4 I was told I was getting payments deferred for two months. I received a payment due a couple of weeks later. I then called Ve When I purchased my RAV4 I was told I was getting payments deferred for two months. I received a payment due a couple of weeks later. I then called Venice Toyota to let them know that I received a bill and didn't get the deferred payments that they kept repeating I would get when purchasing the vehicle . I spoke with the manager Miguel and he told me he would look into it and would call me back. I waited three days and went there to discuss it with Miguel the manager. He told me that I need to talk to Todd who is the finance guy . He had already left for the day . Miguel then told me he would talk to Todd and have him look into it and would have Todd call me in the morning. I never received that call so after work I went back to see what is going on. I spoke with Miguel once again and told him that I never received the promised phone call from Todd. He once again said he doesn't know what's going on because he never talked to Todd. I told him that the payment is due in a week and I need this resolved. He then went to say if they don't deferr the payments they will pay the payments to make good on their word. I couldn't believe what I just heard and was impressed with what he had promised. He also told me to give him a couple of days the next week to work on it. I called back later the next week and it turns out that Miguel the manager doesn't work there anymore. Todd the finance guy tells me ( All his words )that he had told Miguel prior to my last visit that he couldn't go back and honor the deferred months that he had told me about when I originally purchased the vehicle. He then goes on to say that because he knew he wasn't going to be there anymore that he has " passed on the buck . He told me he still works for Toyota but not there. I said good , you can call him and verify with him. I then asked Todd the finance guy what was going to happen and what is going to happen about the payment that is now due. He said I will have to pay it. I asked for the owners information and he said he was going to get it and will call me back . To my surprise he never called. I made the payment. I don't mind making payments because obviously I will be making many of them. Don't sell me something, forget to put it in a contract , admit you screwed up and do nothing to make it right. I will never buy a vehicle from them again and it makes me nervous to have it serviced there too. Your word is everything when you represent a business. Think twice before going to Venice Toyota. Thank you for reading More

Bait and switch tactics. No integrity. Renegged on agreement Cramer Toyota offered a $40 Visa gift card for a test drive. I printed the coupon with a unique code on it and drove an hour to test drive a truck I s Cramer Toyota offered a $40 Visa gift card for a test drive. I printed the coupon with a unique code on it and drove an hour to test drive a truck I saw online. I made sure the coupon was received by the correct person. I made an attempt to buy the truck but we could not get close on numbers regarding my trade in. I spent half a day in good faith but I feel like the trade in negotiation was ridiculous in terms of how low their offer was. I was told the gift card would take 30 days. That was over two months ago, and after several promises with no delivery, I was told today that they are no longer honoring the agreements. Not that they stopped offering them; not honoring the agreements that had already been satisfied and completed. It may sound trite to complain about $40, but it's the principal. This makes a distasteful experience far worse. If Cramer Toyota is this short sighted on something this small, I can only imagine how they handle bigger issues. More

Excuses and poor customer service I'm the only car waiting for service. Plenty of employees walking around and no one offering customer service. Joe, in service finally stopped by with I'm the only car waiting for service. Plenty of employees walking around and no one offering customer service. Joe, in service finally stopped by with plenty of attitude. His excuse is there's only three people working today. He grabbed my key from me a tossed it on the dash. Very unfriendly, lots of attitude! It would have been so easy to say, Sorry for the wait, how can we help you. I bought my last two cars from Cramer Toyota and they have serviced them since purchase. If this is the way they treat customer loyalty, than I need a different dealer. I drive from Port Charlotte to Venice for service. I'm sure I'll continue in the future. By the way, there's only 3 customers including my in the waiting room. It seems like 3 employees to check in 3 customers should not keep Joe too busy! More