Venice Toyota

TakenbyVeniceToyota This dealership should be shut down. Beware!! They are the most dishonest, conniving car dealership I have ever dealt with. They will lie to your face This dealership should be shut down. Beware!! They are the most dishonest, conniving car dealership I have ever dealt with. They will lie to your face and sell you a car that has been in a wreck and claim that they had no idea. They never put my car through their service department for the safety inspection and then let me drive it 3 and half hours home without even knowing or caring if anything was even wrong with the car. They told me they took it in on trade from a local woman when in reality they bought the car at the auction. They showed me an Auto Check report of the car which did not state that the car had been in an accident. And being a national brand car dealership and not just some used car lot, I trusted them. But after I purchased the car I did some research and found out from Car Fax that the car had been in an accident and purchased at the auction. If I had known either of those things about the car I would have never even considered buying the car. But now I am stuck with it. I would not ever recommend this car dealership to anyone and I would suggest you do your car buying business with someone else. More

Love our new RAV4 and our salesperson, Eric Eric is a great salesperson. Extremely thorough, professional yet friendly. Spent the entire morning with us explaining all the features and even gave Eric is a great salesperson. Extremely thorough, professional yet friendly. Spent the entire morning with us explaining all the features and even gave us a custom memory stick with his personal music he downloaded for us to demonstrate how to use the fancy music system. This car has so many super fantastic safety features as well as great features that will be fun to use. I would recommend Eric to anyone who wants exceptional customer service. He made us feel like his one and only customer. And welcomed us to return if we have any questions or need any help with our beautiful new car. Thanks, Eric. You're awesome! More

Two cars in one stop! The search for two cars for my friend's ended at Toyota of Venice with the help of Roman Caperna. What started out as a buy for a new Sienna and me he The search for two cars for my friend's ended at Toyota of Venice with the help of Roman Caperna. What started out as a buy for a new Sienna and me helping them find a Lexus SUV, turned into an incredible experience with a top notch dealer and sales person (Roman). They not only helped find the perfect replacement for their older Sienna but during the conversation it turns out they had the exact pre-owned Lexus my friends wanted. They could not have been any better to deal with. I look forward to working with them both again on future new and per-owned needs. Thanks!! More

LIES AND DECEIT first 'ray'' the used car sales mgr at venice toyota, venice florida tried to sell me the certified warranty for $600...i called corporate and they ag first 'ray'' the used car sales mgr at venice toyota, venice florida tried to sell me the certified warranty for $600...i called corporate and they agreed that if the certified warranty stickers were on the car then it was included in the price...I also called palm toyota and germain toyota and their sales mgrs said the same thing..the car was also listed with cargurus and on that ad the car was listed as certified also..ray said he would lower it to $450...it was a totally horrible experience dealing with the very rude, obnoxious '' ray the used car sales mgr''.. a total non professional with absolutely no interpersonal skills..how he got to be a mgr is beyond me...after negotiating for 2 days Mark Stitch (great salesman) and I made an offer...''ray'' came back $300 higher than my offer and when i asked him to explain his figures he just said: ''THATS MY NUMBER and rudely walked away...when i said to mark i would accept rays offer if they put new wiper blades on the car as they were worn out and torn and falling apart and not safe and asked why they were not discovered in the 160 pt certification inspection .. mark went over to ray and told him i accepted his offer. ..ray came back and said ''i am not selling you the car'' i am sending it to the auction to get more money,,,i said you wont get more and he said he already had an offer and i said how can you have an offer as the car is here and an auction is where cars are bid on [link removed] answer..ray just rudely walked off AGAIN...i would never buy from venice toyota as long as they employ a mgr of this low caliber..Later that day I left my number for melissa the customer relations mgr.. 2 days later she called back and i explained the situation to her and she said she would get right back to me...she never called [link removed] she lied to...i also sent an email to brian the general manager and so far i haven't heard anything back from him either..and they both were at work and had all day to respond the next [link removed] respect for customers at all....5 days later i have still not heard anything back from melissa or brian the general mgr....they obviously don't care about customers..and lied about getting back to me..its been about 2 weeks now and still no reply from them...i did notice they transferred the car to lakeland toyota so ''ray'' lied about sending it to the auction also...i have bought toyotas for 35yrs and have never been treated like this... More

Communication, professionalism lacking I called to see about getting a key made for my Prius C. The service person told me it would be about $110, and an appointment was made. I arrived f I called to see about getting a key made for my Prius C. The service person told me it would be about $110, and an appointment was made. I arrived for the appointment, and was told: 1. The key is $110, but programming the key is over $200. That is a total of 3X the estimate. 2. After wasting several hours to get my car in for this work, they told me they did not have that particular key in stock. I would have expected them to check that before I wasted a couple of hours of my time to make the event happen. I left without doing the work. If nothing up front is done right, I have no confidence anything else will be. I am going back to my other Toyota dealer. They also seem over-priced, but they shoot straight and go out of their way to help get you an exact "out the door" quote and respect my time. More

Crooks Worst service ever at this dealership. Quoted $386.00 for a ignition coil and 4 spark plugs. $200.00 of that was labor and it took 20 minutes to do t Worst service ever at this dealership. Quoted $386.00 for a ignition coil and 4 spark plugs. $200.00 of that was labor and it took 20 minutes to do the repair. I complained to the service manager that the labor charge was excessive. He could care less. I even asked him if he cared if I buy a new car there. He could care less. Well I guess they won. my $200.00 bucks but lost out on selling a $25,000 vehicle.. Also BEWARE all there cars have a additonal $999.00 charge right on the sticker price for a pin stripe and metalic paint. Pass this dealer Sarasota has better deals. Plus there honest. More

working with Eric Digruttolo was a great expierience Eric was my salesman and was nothing but professional with me and helped me to the end, though Eli the financial guy was rude, to me and to eric in fr Eric was my salesman and was nothing but professional with me and helped me to the end, though Eli the financial guy was rude, to me and to eric in front of us, and Eric took it with stride, I would definetly recommend Eric to my friends for buying a car for themselves. Debra & Steve Bernstel More

Happy new Rav4 owner Very pleased with my new 2016 Toyota Rav4 XLE. My first Rav4 was a 1999 and I never had a problem in the 17 years I drove it and it was still running Very pleased with my new 2016 Toyota Rav4 XLE. My first Rav4 was a 1999 and I never had a problem in the 17 years I drove it and it was still running great when I traded it in. The staff was very friendly and helpful in assisting me with my new Rav4 purchase. More

buyer beware A deal was negotiated downstairs but was not the same deal sent to finance. Got taken! Too bad a so called reputable company has to stoop to these mea A deal was negotiated downstairs but was not the same deal sent to finance. Got taken! Too bad a so called reputable company has to stoop to these measures to make money. More