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Venice Toyota
Venice, FL
1,180 Reviews
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Showing 1,180 reviews
December 17, 2016
POOR customer response. Had to get Toyota Customer Care involved since the dealer would not return calls. Several issues where we heard,,,"we mailed that, we emailed that, or Had to get Toyota Customer Care involved since the dealer would not return calls. Several issues where we heard,,,"we mailed that, we emailed that, or swing by the dealership an we'll see what we can do". More
by MICHAEL SULLIVAN
Employees Worked With
Melissa Keeling
November 30, 2016
Service on my 2010 Tacoma 11/25/216 I am a seasonal resident and have frequented this service dept. 5 times during my ownership and in the past my experiences have been poor or if lucky I am a seasonal resident and have frequented this service dept. 5 times during my ownership and in the past my experiences have been poor or if lucky marginal and I usually do not fill out surveys good or bad, however this time I completely felt like I was at a different dealership service dept. right from the start when I pulled in I was greeted immediately by Aaron. He was pleasant and very welcoming and walked me around my truck showing me my wipers which I did not realize were wearing and showed me my tires they were wearing. I appreciated his attention to my vehicle. I told him I needed a oil change and tire rotation he gave me the prices for my requests and asked if I would consider having the blades and a wheel alignment done- the wipers were a no brainer and he explained the cost of a wheel align v/s the cost of the replacement of tires -no brainer saved me money! I then received a inspection report that Aaron showed me my battery was great condition ( it had been replaced up north not so long ) ago but that my truck need a air filter and a a/c filter he offered to show me but I trusted him already. took time to explain about cleaning the trucks fuel injectors and cleaning out the carbon in the engine and cleaning the a/c system. He showed me the estimate and he made sense out making a investment in my truck I was hesitant at first but had the services done. With all the work to be done I thought it would be all day and I was offered transportation but I waited and all the staff smiled and they seemed to being having fun. Aaron had my truck ready before I knew it. reviewed my bill with Me it was less then I signed for. The main reason why I am letting people know is that my truck feels like a new truck when I drive It! and just as a side note I checked the prices up north way less! at Venice Toyota More
by TACOKEN
Employees Worked With
Aaron
November 29, 2016
Terrible Sales guy was fine as was the finance processor. Sales mgr and general Mgr indifferent and decitful. Stay away from this dealership. Deal made on the Sales guy was fine as was the finance processor. Sales mgr and general Mgr indifferent and decitful. Stay away from this dealership. Deal made on the floor changed with out our knowledge and the customer should reasonably be able to expect this level of integrity. Can not wait for our lease to end and deliver this vehicle back to these crooks. Hopefully this post and other social media posts along with word of mouth will damage this groups reputation as much as the damage they did to us. More
by Disappointed
Employees Worked With
Sales & General sales people
November 27, 2016
Excellent My experience leasing my 2017 Camry was great my salesman Robert Pino was very knowledgeable & pleasant to work with along with Omar & Tyler. They got My experience leasing my 2017 Camry was great my salesman Robert Pino was very knowledgeable & pleasant to work with along with Omar & Tyler. They got me a great deal! Very Happy! More
by Terri123
Employees Worked With
Robert Pino
November 02, 2016
Big Difference In Departments Back on august 6 i bought a toyota sienna. At the time told them wanted to register in pa same as my trade in. Finance guy said no problem. Finally go Back on august 6 i bought a toyota sienna. At the time told them wanted to register in pa same as my trade in. Finance guy said no problem. Finally got reg.1 nov. almost 3 months later.Now i will give my final review 3 months later.Back in august i gave my salesman eric 5 stars and i still do.To susan and melissa in customer service 5 stars To finance i give 1 star because i feel generous today More
by tellitstrait
Employees Worked With
Eric Omar Eli, Melissa Keeling
October 30, 2016
So disappointed So less than 6 months ago we bought a brand new 2016 off the showroom floor . Everything wonderful even bought us a pizza because it took so long. R So less than 6 months ago we bought a brand new 2016 off the showroom floor . Everything wonderful even bought us a pizza because it took so long. Referred my mother in law. Everything wonderful she bought a 2016. Now I'm back because we had such a positive experience to buy my son's first car for his 16th birthday and what a difference!! Unless you are buying new don't bother. The customer service is poor and too bad. They just lost two customers who were trying to be loyal. Beware!! More
by Lovely_daffodil
Employees Worked With
Joe
October 29, 2016
Service Visited this store on vacation due to an issue with my tacoma. The service rep that helped me was Maria and she went above and beyond to find out what Visited this store on vacation due to an issue with my tacoma. The service rep that helped me was Maria and she went above and beyond to find out what would get me back on the road. I would recommend this shop to friends and family. They treated me like a mile and If I'm in town again I will only go here More
by Jbo2323
Employees Worked With
Maria , Mike
October 17, 2016
Friendly, courteous, professiona; Jean Paul, Omar and Kyle were all professional and so patient (especially Omar) in the buying and payment process. I love my 2012 Jeep Compass. They m Jean Paul, Omar and Kyle were all professional and so patient (especially Omar) in the buying and payment process. I love my 2012 Jeep Compass. They made sure it was in excellent condition via diagnostic checks and detailed my truck to perfection. I would highly recommend them if you are ever in the market for a new or used vehicle. More
by ELAINE DURSO
Employees Worked With
Jean Paul, Omar, Kyle
October 17, 2016
Helpful & Professional Worked with Joe buying my 4Runner. He was incredibly helpful and patient, as was the sales manager Omar. Everyone was easy to work with and we love ou Worked with Joe buying my 4Runner. He was incredibly helpful and patient, as was the sales manager Omar. Everyone was easy to work with and we love our new 4runner! More
by toy4runner
Employees Worked With
Joe, Omar
October 17, 2016
no PDI Inspestion We bought a 2016 prius from Mr Paul .After a few days of dickering we made a deal. When we were going over the car with Mr Paul my wife saw the low t We bought a 2016 prius from Mr Paul .After a few days of dickering we made a deal. When we were going over the car with Mr Paul my wife saw the low tire pressure light on.I also noticed the car had a very old wax job. They took the car in and put air in the tire. Mr Paul said the dealership does not do the pri delivery inspection that it was done at the port.I waxed the car myself the next day o well. I went to check under the hood and to my surprise every fluid except the oil was low. Not what I wanted to see on a new car I called Venice Toyota and started leaving messages from the top down. I had a call back from Melissa in pr. I let her know that if I knew the dealership did no check out any new car before letting the owner drive them off the lot I would have walked out. I told her my son-in-law works for Honda and they do an inspection on every new car. A 48 point inspection.. She said bring the car back and they would check the car over. I asked for a loaner car as I was not going to spend 4 hours in the waiting room. She agreed. We took the car in he next morning an all went fine. Got the loaner car and had a nice morning out with my wife. The dealership went over everything with me and told me all the tire psi was different. they corrected that also and we took the car home.. This should not have happened. They do not do a pdi on any new car, Never open the hood or xx the tires. Something you think you pay for in dealer fees. Boy was I wrong. Please do your homework , go in with a list. Stick to your guns. Its your hard earned money.P.S. I am still missing 2 valve stem caps they never put back on!!!!!!!!!!!!!! More
by 123456
Employees Worked With
J,Paul
