Venice Honda

Mark the service teck was very professional, I was late and Mark worked everything out. I looked at the new pilot and was very impressed at the Elite I will buy probably next September on the 201 I was late and Mark worked everything out. I looked at the new pilot and was very impressed at the Elite I will buy probably next September on the 2019's when they go on sale. More

Customer focused - action oriented - time sensitive They did what they said they were going to do in the time they said it would take and charged what they said it would cost. In these times of do much They did what they said they were going to do in the time they said it would take and charged what they said it would cost. In these times of do much mediocrity in customer service - I’m an extremely satisfied customer. More

Slow start but strong finish Customer service was excellent and pressure light. Pricing started off slowly and somewhat high. Negotiations brought the price down to an acceptable Customer service was excellent and pressure light. Pricing started off slowly and somewhat high. Negotiations brought the price down to an acceptable range. Exact car requested was located and available for pickup shortly More

Willing to work with you We started online and spoke to Jessica, who assisted us in working out some of the possibilities when it came to leasing our new car. She provided us We started online and spoke to Jessica, who assisted us in working out some of the possibilities when it came to leasing our new car. She provided us with enough information and invited us in to test drive. Jessica was able to work with our wants and find the car that would eventually fit our budget. They were reasonable with our trade in value and seemed committed to making a deal. The dealership had a playroom for kids that was essential to their survival during the process. Ultimately, we are highly satisfied and have a great vehicle that we will enjoy. More

Always Good Service I do all my service at Venice Honda ad they are fair, reliable, consistent, economical and honest. That's all anyone could ask for. Thankful. I do all my service at Venice Honda ad they are fair, reliable, consistent, economical and honest. That's all anyone could ask for. Thankful. More

Good for oil changes and that's it It's clear that the service department is pressured to upsell whatever service they can think of, since every time I take my car in I'm offered multip It's clear that the service department is pressured to upsell whatever service they can think of, since every time I take my car in I'm offered multiple services that are propositioned to me as "necessary" or "strongly recommended." The latest of these was the complete flushing and replacement of my brake fluid. I was told this was needed due to the fluid appearing to be a dark brown color. I didn't bite and took my car to my regular mechanic, who tested the fluid's moisture levels and it came back at <1% (3-4% is when you need to worry about replacing it), and that the color was a bit dark but nothing to be concerned about. There's been a few other times they've tried to sell me very basic part replacements at extremely marked up rates (sometimes double or more the part cost not including install) and all I can say is: when it comes to this dealership, always get a second opinion. More

Fantastic From the time we walked in., it was a great experience! Everyone was was very helpful from Peter to the business mgr. It was great! From the time we walked in., it was a great experience! Everyone was was very helpful from Peter to the business mgr. It was great! More

Venice Honda Vehicle Purchase Heidi was excellent. She was knowledgeable and friendly. Let us make our decision without any pressure. I have had very few positive experiences purch Heidi was excellent. She was knowledgeable and friendly. Let us make our decision without any pressure. I have had very few positive experiences purchasing a car. This experience was the best. More

Thank You Venice Honda provides Quality and Professionalism. A Good first impression that last. Willing to work together in both sales and service department. Venice Honda provides Quality and Professionalism. A Good first impression that last. Willing to work together in both sales and service department. Thank You Venice Honda More

Customer Service I would suggest the service advisor keep the waiting customer updated with the service progress. After waiting 2 1/2 hours, I approached the advisor f I would suggest the service advisor keep the waiting customer updated with the service progress. After waiting 2 1/2 hours, I approached the advisor for an update and told my car was almost ready. 1/2 hour later I saw my car sitting outside and the advisor was nowhere to be found. I approached another advisor who paged my advisor and started my paperwork. After 10 minutes, my advisor appeared and said he had been helping another customer. I just would like to keep updated with the progress and if my advisor needs to go off site to help another customer (which is what he said) he should have advised me, knowing my car was almost finished, and designated another service advisor to follow up with me. This would be good customer service. More