Venice Honda

Avoid like the Coronavirus!!! I was interested in a car Avoid like the Coronavirus!!! I was interested in a car they listed on the website so I called a couple of times to get more details from this dea Avoid like the Coronavirus!!! I was interested in a car they listed on the website so I called a couple of times to get more details from this dealership, and scheduled the hour-long trip with my family this morning to come see it and drive it. Last I spoke with them, it was 7:30pm. We got a call this morning confirming that we would be arriving, and we confirmed. I even called them again to confirm info they’d need for a registration transfer. I spoke to several people, but my main points of contact were Michael and Red. They told me - this morning - they “were getting it ready for me” and they “found it in their notes” by my phone # and they “would see me soon”. When we arrived this morning we were told the car was gone. Apparently it sold last night at 8:45pm. We were given a number of clumsy excuses, including an effort to scapegoat their third party scheduler. My feeling is that at best their story shows they are willfully negligent in keeping their customers informed. At worst, they were gambling that we’d be interested in the up-sell alternative they were only too quick to offer. WHY ON EARTH DID THEY NOT CALL AFTER THEY “REALIZED IT WAS SOLD” INSTEAD OF LETTING ME DRIVE AN HOUR FOR OUR “APPOINTMENT” ? These are the shenanigans that give car salespeople a bad reputation. We can’t and won’t buy a car from people we can’t trust. They do not deserve my business or yours. More

Prompt. Friendly. This visit my oil life remaining was not reset. Very annoying since owner manual is not clear how to do it. My tire pressure was not checked and adjusted. not reset. Very annoying since owner manual is not clear how to do it. My tire pressure was not checked and adjusted. More

Got the car I wanted Tommy, our salesman, made the deal happen quickly and I got the car I wanted! Great service and I drove away with my beautiful new red Accord! Tommy, our salesman, made the deal happen quickly and I got the car I wanted! Great service and I drove away with my beautiful new red Accord! More

Spencer and Tommy were great customer service representatives. Only 1 key provided to car - other than that the process was worth it and I’ll be back and recommend others. representatives. Only 1 key provided to car - other than that the process was worth it and I’ll be back and recommend others. More

Excellent experience. From the beginning of my research online, into possible deals at Venice Honda it was an overall smooth ride. From Michael in the Internet Department, From the beginning of my research online, into possible deals at Venice Honda it was an overall smooth ride. From Michael in the Internet Department, Kevin, ours sales representative and to Peter in the Finance Department my wife and I found them to be courteous, thoughtful, and honest! More

Pleasant experience. Friendly staff. Would recommend even though it is an hour from home for me. Glad I decided to make the trip. Glad they text and keep in touch by text. though it is an hour from home for me. Glad I decided to make the trip. Glad they text and keep in touch by text. More

service They told me my car would take about an hour and so I went for a walk, when I came back it was ready to go. Anthony was really efficient. Good expe They told me my car would take about an hour and so I went for a walk, when I came back it was ready to go. Anthony was really efficient. Good experience. More

I found Everyone there was very nice and helpful! They Found my problem and fixed it immediately. I Definitely would recommend this dealership for all your needs! Found my problem and fixed it immediately. I Definitely would recommend this dealership for all your needs! More

Battery had to be jumped twice in 1 day.. called for service and was told to come in and they took care of problem same day. service and was told to come in and they took care of problem same day. More

Dealership (service) was not monitoring COVID-19 guidelines. Social distancing not adhered to and no one wearing masks. They seemed like it was business as usual. Bad news guidelines. Social distancing not adhered to and no one wearing masks. They seemed like it was business as usual. Bad news More