Velocity Auto Sales

Awesome! Purchased my first car from Velocity. It is a 2013 Ford Focus with low miles. I found the whole experience to be very simple! Worse part was waiting t Purchased my first car from Velocity. It is a 2013 Ford Focus with low miles. I found the whole experience to be very simple! Worse part was waiting to speak to someone to arrange my financing. Todd the sales guy was very patient with me and suggested the Focus based on features and value for what I had budgeted. More

They don't care about you after you buy the car. Pros: Excellent prices on used car and a hefty inventory. Sales men are super helpful and attentive. I loved the no haggling system they have, way les Pros: Excellent prices on used car and a hefty inventory. Sales men are super helpful and attentive. I loved the no haggling system they have, way less stressful. Cons: It seems like they don't care about you after you buy the car (shocking, I know). My car battery died 2 months after I bought the car. I called to ask if this was something they were going to replace or if I had to purchase a new one. The gentleman over the phone told me to come in and speak with his mechanic. I thanked him, asked for his name, and he asked me why I needed his name ... and then argued with me over why he didn't need to give me his name and hanged up on me. I called back, demanded to speak with a manager or supervisor to explained my frustration over someone not wanting to give me their name, just so I can have it on record, and being hanged up on. The first thing that manager said "Well he gave you the name of the mechanic ...". I had to explain to the MANAGER that it wasn't the name of the mechanic I wanted, I wanted the name of the person that gave me the name of the mechanic. I also had to explain to him how it appeared he was defending his sales associate horrible customer service because not once did he apologize, instead defend his associates actions bad actions. It wasn't until I explained this to him that he started to understand where I was coming from. He went to tell me who my original sales man was, and how they want their clients to work with their original sales man. Which is all fine and dandy if they opened up that way, instead of being jerks, blatantly arguing with me, then hanging up on me. At this point, I was arguing with the manager about how he supported such horrible behavior from his sales team. I wanted to speak with the mechanic they had working on the weekend, and MAN they did not want me to speak with him, they just wanted me to come in ... They said since the service desk is closed on the weekend, they can't call to ask ... I asked if he could just text him or page him to call me, which he said not really since he only speaks Spanish ... which I responded with I speak Spanish. After that string of excuses to not get me not to speak with the mechanic, I finally got a hold of the mechanic. The mechanic was the nicest guy. After an hour on the phone, with the sale associate, then manager, and the mechanic, I still have to buy a battery. Which is ok, it just shouldn't take me an hour to find out if I had to buy a battery or if they'll replace it for me. Should of been an easy thing to find out. TL;DR Great place to buy a car and affordable prices, rude sales team after they got you out of their lot with one of their cars. Don't expect a long term relationship/support with these guys. More

Slick and easy but some miscommunications It was a slick experience finding and purchasing our new Chrysler Town and Country. They had a moderate selection of our preferred model, all of which It was a slick experience finding and purchasing our new Chrysler Town and Country. They had a moderate selection of our preferred model, all of which were in good condition. The sales process was quick and easy, especially compared to our previous experience purchasing from dealerships that took hours and hours. My only frustration was that there was a misunderstanding regarding a new part that we needed. One person told us they were ordering it in, but when I called back to go pick it up they didn't know what we were talking about and said we had to make an appointment and come back to the repair shop so they could see what part we needed. Also, they only gave us one key and we had to buy another from somewhere else. More

Best prices in Utah!! We were excited to have found such a great price on an excellent ford explorer. Very happy with price and car!! Yay!!! Thank You Velocity Sales!! We were excited to have found such a great price on an excellent ford explorer. Very happy with price and car!! Yay!!! Thank You Velocity Sales!! More

Great first car buying experience! These guys were all so friendly and made my first car buying experience smooth and memorable. As a first time car buyer they assured me not to be worr These guys were all so friendly and made my first car buying experience smooth and memorable. As a first time car buyer they assured me not to be worried about payments and didn't pressure me at all. They were very accommodating to my needs were able to get me the best interest rate possible!! They have great perks and warranties along with phenomenal customer service. I recommend them to anyone. More

Solid dealrship The salesmen are solid. They are not pushy and let you pretty much drive whatever you want. We were very picky in our car choice so we drove a ton of The salesmen are solid. They are not pushy and let you pretty much drive whatever you want. We were very picky in our car choice so we drove a ton of their cars until we found the exact one we wanted. The finance team is where it gets a little shady. But that is to be expected. They pretty much force you to buy their extended warranty to get a better rate but all they do is extend the loan term. They could do that without you buying the extended warranty but tell you that. In the end your payment is cheaper but you are owing more on the vehicle. We wanted the warranty so not a deal breaker for us. I would recommend them but they are like every other dealer in trying to get more money out of you in sneaky ways. They do have the best car prices and are extremely friendly. Make sure you go on a week night when it is not so busy otherwise you will be waiting for over an hour just to talk to a finance person. I will probably be buying another car from them in the future. More

Simple The employees at Velocity are super helpful. I went in and within a very short amount of time, they helped me find the car I wanted and I was in and o The employees at Velocity are super helpful. I went in and within a very short amount of time, they helped me find the car I wanted and I was in and out with a car in no time. No haggling for prices just great prices for a great car. Defiantly would go back in the future. More

Great customer service! I have been looking For the right car and the right payment. I found the best price in the state at Velocity. Not only was it the best price but the s I have been looking For the right car and the right payment. I found the best price in the state at Velocity. Not only was it the best price but the salesman and the loan officer bent over backwards to help me. I recommend them highly! More

Fantastic Great price, great sales force, fast and friendly, no pressure, everyone was very helpful and professional, they listened, customer service was except Great price, great sales force, fast and friendly, no pressure, everyone was very helpful and professional, they listened, customer service was exceptional and exceeded my expectations. More

Awesome! The sales men are super nice! They aren't pushy at all! They helped me find a car that I was fully pleased with. The financial advisors are super help The sales men are super nice! They aren't pushy at all! They helped me find a car that I was fully pleased with. The financial advisors are super helpful and nice as well! I highly recommend this dealership. More