Vaughn Automotive

Professional, Courteous Service Service personnel prompt and courteous. Reviewed needed maintenance that was not requested as part of oil change and tire rotation and recommended wh Service personnel prompt and courteous. Reviewed needed maintenance that was not requested as part of oil change and tire rotation and recommended what should be done as part of the visit and what could wait. Added some maintenance to be done and service was still completed within the 45 min or so that I was told it would take. More

Similar to bait and switch My 2016 vehicle is for sale and Vaughn Automotive contacted me. When I first responded to a written request received via USPS, the phone call was ans My 2016 vehicle is for sale and Vaughn Automotive contacted me. When I first responded to a written request received via USPS, the phone call was answered unprofessionally by what sounded like a child. That was the first red flag, but I thought, ok maybe this is a family-run business and they're teaching one of their kids the business, no biggie. After asking someone in the background, the "kid" stated the sales person I asked for wasn't there. He didn't offer to transfer me to a different employee so I just thanked him and hung up. Two minutes later I get a call back from a woman who seemed eager to help but mentioned a vehicle I hadn't owned in several years. That was the second red flag. I explained my situation and was assured what I was requesting would be a very strong possibility, they are able to make that type of deal. She said I just had to go to the dealership to get my car appraised to get a better idea of the financial aspect of my request. Now, I had several other offers, but I was specifically looking to trade for an older vehicle to significantly lower or eliminate my car payment. The other dealerships with offers were able to determine an appraised value based on the VIN # & pictures, so this was a third red flag. I agreed and reiterated what my intentions were and was again assured "yes, absolutely, we can make that kind of deal". I also bluntly told her I live well over an hour away and do want to waste gas and my time to learn what I already know about the value of my vehicle. I made the trip and had received a text with a salesman's name that I was to meet with when I arrived. Apparently the two don't communicate because once again my old vehicle was mentioned and I had to go over the entire situation again, and reiterated my intentions. The salesman said ok, and that he just had to have someone appraise my vehicle. I was there for about two hours wandering the lot then was finally able to sit down with the salesman for an assessment of the situation. He gave me the appraisal value, which I already knew. He then started a conversation which proceeded as if we'd never even sat down and spoke two hours earlier. He said they would buy my car for the appraised value and they don't do deals with a trade "down". WHAT? These IDIOTS did exactly what I thought they would do, but mistakenly chose to give them the benefit of the doubt. They completely wasted my time and cost of gas for a 2+ hour round trip on a false promise. I recommend you avoid this dealership if you value your time and integrity. More

Terrible Was under the impression that a certain truck would be ready for me on a Saturday to test drive. I took time off from work to go and just a few hours Was under the impression that a certain truck would be ready for me on a Saturday to test drive. I took time off from work to go and just a few hours before the test drive, I was called and told that the truck hasn't been inspected yet. I waited until Monday only to find out that the truck isn't in good shape and they recommended me look at a few newer trucks. Folks, take your business to Clemens or somewhere else. You're wasting your time here More

Great staff and service All of the staff was friendly and helpful. I didn't feel pressured or uncomfortable at any time. We drove 3 hours to get here and will likely do busin All of the staff was friendly and helpful. I didn't feel pressured or uncomfortable at any time. We drove 3 hours to get here and will likely do business here again. More

My Sunday project thanks to Vaughn Automotive in Ottumwa, Iowa. Bought a car from them back in November and found out 20 days after purchase the heater core was plugged. After several attempts to in Ottumwa, Iowa. Bought a car from them back in November and found out 20 days after purchase the heater core was plugged. After several attempts to contact them about the issue we finally came to an agreement on the cost of having a new one installed. Had them do the work and although there was an issue right after the install with the drivers seat airbag, the heater worked great. Here it is May and my daughter noticed the drivers side rear floor was wet. Thinking maybe the rear door wasn't closed or window was left down, I told her I would look at it when I had a chance. My wife was cleaning the car and noticed the front drivers floor was soaked too. Now that I had a chance to look at it I find the a/c drain tube was left off after Vaughn Automotive installed the heater core. I wouldn't recommend them to anyone. As you can see, I've already taken care of the problem myself. Trust is very important to me and if I don't think I can take my vehicle to someone and trust them to be honest with me on what the problem is, I will either take it somewhere else or do it myself. The issue over the drivers seat airbag had to due with the fact that I was told that my airbag light was on when I brought it in to be worked on, which it wasn't. Then I was told that Vaughn had record that this supposed issue was present at the time of purchase, which never was mentioned when we purchased the car. More

misrepresentation Advertised as being a clean ,one owner ,no damage car with carfax as proof when in fact they knew that it been seriously damaged by hitting a deer b Advertised as being a clean ,one owner ,no damage car with carfax as proof when in fact they knew that it been seriously damaged by hitting a deer but not reported to carfax. When confronted with the poor fitment of the replacement parts they refused to do anything and took the sold as is, buyer beware stance ,take it or leave it. I drove 320 miles to buy the car and the Sales Manager basically said ,kiss off if you don't want it the way it is to bad somebody else will. Really! More

Waste of time We had an appointment to look at a specific vehicle. We took off work and drove 2.5 hours. As we were pulling into the lot, we got a phone call statin We had an appointment to look at a specific vehicle. We took off work and drove 2.5 hours. As we were pulling into the lot, we got a phone call stating that they had just sold the vehicle we were there for. They wanted us to look at other vehicles. After reading other reviews, seems to be a pattern with them; bait and switch, maybe? More

Welcome to 1980! I recently purchased a car for my daughter at Vaughn and it was absolutely the worst car buying experience I've ever had. As a reference, I've owned m I recently purchased a car for my daughter at Vaughn and it was absolutely the worst car buying experience I've ever had. As a reference, I've owned more than 20 cars in my lifetime, so the experience of purchasing a vehicle is not new to me. What was new to me, was realizing that some Dealers don't perform proper used vehicle inspections, they won't make any effort to accommodate buyers from outside their immediate area, and make claims to offer "VIP Service" and profess to be "customer oriented" and do nothing to live-up to those claims. If you want a 1980 car buying experience, and you're prepared to spend money fixing brakes or other things that should be covered with a proper vehicle inspection within 50 miles of leaving the Dealer's lot, then Vaughn Automotive is the place for you! If you'd like to have a real, customer-oriented buying experience, then stay away from this place! The gratification I felt after removing the Vaughn Automotive decal from our new, used car was significant. Cars are a commodity, as is Vaughn Automotive; find another place to spend your money. More

Worst Experience EVER, never even got to purchase a vehicle >Warning Car salesman-"James L." and Vaughn Automotive for allowing this type of customer service (or so called service) at there business >This dea >Warning Car salesman-"James L." and Vaughn Automotive for allowing this type of customer service (or so called service) at there business >This dealership is obviously OK with their data, trust, ethical practices to be incorrect and wrong and also being disrespecting to the customer/consumer & that it is the customer/consumer to be i guess at fault? Well that was my experience. So in other words the most worst & horrible customer service I've ever seen and dealt with. >I would NEVER recommend anyone to come buy or even think about buying a vehicle from this place unless you are OK with being lied to, mislead and then being accused of it being your fault. >>My husband and I were highly interested in a truck that Vaughn Automotive had for sale on their website so we called the next morning and were reassured by "James" that the truck was on the lot and was indeed for sale, and that we could put a $500 deposit on the truck to hold it until we could get there on Saturday. We did not put a deposit down(thank god) because we knew we wouldn't get that money back. Then the next day "James" emailed stating that truck was sold the previous morning (this is the same morning we called and same morning that he told us it was there and was available) in his email it stated that a buyer had came the night before we called and took the truck home! So if we had put $500 down on this truck to hold it, when we had came on Saturday first it wasn't going to be there and second they were just going to help us find another truck that would suit us. I'm sorry but DON'T assume that you would have another truck that would work for us. That is for us to decide not a dealership or a salesman. What horrible customer service to not physically go outside and use your eyes and check your inventory, when you knew a gentlemen had already picked up the truck to take home the night before we even called. Then turn this situation around and blame the customer(ME) for it being our fault for talking numbers over the phone. I understand you don't need any numbers from me when I'm already authorized from my bank to pay what a want in whatever amount i choose. I was going to the dealership on Saturday with check IN HAND to pay for this truck IN FULL, whether we chose to do a trade-in or not. So in the end, "Vaughn Automotive" WILL NEVER get business from me or whoever I know. Good luck to whoever goes and deals with them, but did I warn you. This is what gives a car salesman such a bad name and now I can see why. More

I took my equinox in for the first time for service. I like how they kept my car clean (after I dropped if off in the service drive, they covered the steering wheel and put a seat cover on the driver seat like how they kept my car clean (after I dropped if off in the service drive, they covered the steering wheel and put a seat cover on the driver seat) Paperwork was handled quickly. I was greeted promptly when I came back to get my car. Everyone was very nice and they even washed my car! More