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Vaughn Automotive

Ottumwa, IA

4.7
51 Reviews

1311 Vaughn Drive

Ottumwa, IA

52501

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Showing 51 reviews

January 02, 2020

This place has the worst customer service. You can and leave a message and they will not return your call. The manager is absolutely worthless and does not care about customers. The techs will only look f More

by 3.6penstar
Recommend Dealer
No
Employees Worked With
Mandi, Adam
Jan 24, 2020 -

Vaughn Automotive responded

I am sorry your experience was not what it should of been. Please reach out to me directly if I can be of any help getting your vehicle repaired. Josh VanNess

June 14, 2019

Do not use this dealer - insists on their lenders GM should remove all affiliation with this dealership. I should of known from the first time I walked in the showroom and no one asked me if I neede More

by Unsat
Customer Service
Recommend Dealer
No
Employees Worked With
salesman, financial department, owner
Jun 27, 2019 -

Vaughn Automotive responded

Sharon, We are sorry you were frustrated by your experience trying to buy a New Cadillac and we were unable to accept the titling requirement prior to payment from your out of state bank. Again we apologize for the frustration this caused. Thanks, Josh

Jun 27, 2019 -

Unsat responded

It should not matter if the bank is "out of state". It is a financial institution that guaranteed the loan amount. As far as the titling requirement from the bank, they offered to get the car titled within 48 hours and the dealership would have their money with the same 48 hours. Again, you did not require these stipulations from lenders you chose. It is a fact that you refused to work with a viable customer and a financial institution outside your own lenders. Very bad business practice.

Jun 28, 2019 -

Vaughn Automotive responded

We are sorry for the frustration this has caused. Obviously we want to sell every vehicle we can but we did not feel comfortable with the requirement your bank in California had for us to get our funds. Thanks again for your feedback of your experience. Josh VanNess

Aug 01, 2019 -

Unsat responded

As a follow-up on the horrible service received from Vaughn Automotive. I went to another dealership in Des Moines and the dealership went above and beyond to ensure we had an excellent experience. Everything was completely finalized within an hour - from start to finish. There was one problem with an authorization code, and they immediately took care of the problem. There prices were good and they ensured I received any incentives and discounts that was available. The interest rate on the loan was zero percent. In all my lifetime of buying cars, this, by far, was the greatest experience I have ever had. There 1st priority is the customer. Every employee that passed me asked if I needed anything. Des Moines is 2 hours from my home, but well worth the drive to get this top notch service. I encourage everyone I know to go to Des Moines - you won't regret it.

March 05, 2019

BUYER BEWARE GM should shut this place down. It's a disgrace. The prices are good, then you get there and start the loan process. Check your contract because "they More

by Chevy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shannon, Jesse, and General manager
Mar 06, 2019 -

Vaughn Automotive responded

Jesse, Thanks for taking time to review your experience about purchasing a New Colorado on Saturday. We are sorry there was a miscommunication on the accessories you wanted to add to your vehicle and our original paperwork. When you started the loan process we did not include the upgrading from 17" aluminum wheels to 18" chrome wheels. Then we messed up by not adding 4 new tires to the quote due to the wheel size change. Changing wheel sizes is not a common thing for us but either way we should have not made the mistake. You were obviously very frustrated by us forgetting to add the $600 cost of the tires and didn't want us to add any of the accessories to the truck and you just wanted a refund. We refunded you all the money for accessories the same day you asked for it. Again sorry this frustrated you so much. Thanks for your business and taking time to review your experience with us. Josh VanNess 641-799-5955 Cell

November 14, 2018

ZL1 Camaro Best price on a 2019 LZ1 Camaro in the country. I drove 1,200 miles each way to trade in a vehicle for the Camaro. Everyone at the dealership was pr More

by EMZl1Texas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina and Sheri
October 16, 2018

Excellent service! Excellent service and great repairs-strongly recommend to anyone and everyone! Will definitely go back again if necessary! Our next car will be purc More

by lyates7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charity
September 06, 2018

Great Only dealership I will work with. Friendly people and great service. They make sure you are happy with the service and or purchase. Very helpful with More

by MeganMiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Smithart
September 04, 2018

The best car buying experience I’ve ever had I wanted to thank you for all the time you spent actually helping me and my wife. Unlike other dealers that I tried to use. You actually went out and More

by nate77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Sundquist and several others
January 30, 2018

Transmission broke after 10 miles I test drove 3 vehicles, the first one had a bad motor,(making a lot of noise and the check engine light came on). The second had a bad power steering More

by Renopreacher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd Smithart
Mar 28, 2018 -

Vaughn Automotive responded

We are sorry the vehicle you purchased had a problem. Can you email me your info so I can understand more what happened and see what we can do to make it right. Thanks, Josh VanNess joshv@vaughnautomotive.com

Mar 28, 2018 -

Vaughn Automotive responded

We are sorry the vehicle you purchased had a problem. Can you email me your info so I can understand more what happened and see what we can do to make it right. Thanks, Josh VanNess joshv@vaughnautomotive.com

December 16, 2017

Very satisfied I was very satisfied with my truck buying experience. Their dealership had been recommend to me by a friend. The salesman worked hard to find the righ More

by truckguy,carl123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hagstrom
October 14, 2017

Great new car buying experience I was attracted to this dealership by their low internet prices. My local dealers warned it was a bait and switch. Nothing could be further from the More

by Kellie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny and Marcus
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