Back

Vaughn Automotive

Ottumwa, IA

4.9
56 Reviews

1311 Vaughn Drive

Ottumwa, IA

52501

Directions

By Type

Showing 56 reviews

January 04, 2023

This was my second truck that I purchased from Vaughn Automotive both of my purchases was a great experience for me.Also a big thanks to my salesman Riley Fraise . More

by david
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley Fraise,Chad VanNess.
August 26, 2022

A few years ago I was looking at purchasing a vehicle from Vaughn's. The salesman said the vehicle history was clean. I checked for myself and it had (2) previous claims, one claim was major damage and o More

by kellyjo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
none, wouldn't return calls
February 20, 2022

Prices are not reflective of actual market values, treated with disrespect. They want your money, but have poor business ethics. More

by Lisarkline
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know name
January 19, 2022

Its a total dumpster fire there and I would stay away. The person i spoke with, Hailey, was completely unprofessional and acted annoyed when i asked some basic questions. I wouldnt trust anything they s More

by mountain444
Price
Recommend Dealer
No
Employees Worked With
Hailey
November 13, 2021

We drove our car there for recall work. We received a call starting they could not start the car. They put in a new battery, they still could not start the car. They asked if we had another key for the c More

by pmonica
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember their names. It was a gentleman we dropped it off to and a female shop manager.
August 07, 2021

We have been a Cadillac family for decades and currently have two Caddy’s in our garage not including the new one we just purchased. It appears that Vaughn Automotive Cadillac in Iowa has a significant amou More

by laborrelationsspec@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Various lazy or incompetent staff
May 25, 2021

Cameo Lathrop was a wonderful salesperson! She had good knowledge of the cars and did an excellent job explaining options.I would recommend this dealership. More

by Fifth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameo Lathrop
February 14, 2021

Jacob Fitzner was outstanding. He helped us set up and personalized our new Cadillac and he stayed after hours because we were late arriving. Thanks!!!! More

by vipmyrna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Fitzner
January 09, 2021

Wow! Amazing young salesman Jacob & Vaughn crew was so great that I drove 4 hours instead of shopping local.Amazing experience.I highly recommend Jacob More

by chirojr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob
November 06, 2020

Unprofessional. Real unprofessional dealership. Looked ip on their website and saw some certain lucrative rebates. Called up the dealership asking hey I see certain rebates and can you confirm if those are a More

by manuish02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Camea, Kody Jones
3
...