Vaughn Automotive

For your finances and sanity avoid like the plague. Bought a 2019 ram (new) they finance threw my regular credit union. I was concerned about the interest rate as I have excellent credit. I asked if th Bought a 2019 ram (new) they finance threw my regular credit union. I was concerned about the interest rate as I have excellent credit. I asked if the rates come down if I could refinance. They assured me I could (LIE). I had 3 recalls on truck. I called to set appointment, they told me they could get me in that day knowing the recalls. I left work drove hour and a half, sat for an hour only to be told they didn't have time to do it. They call me several weeks later, arrange an appointment for same recalls, I show up, half the day they have my truck then call me and tell me they dont have the parts to do the work. Now im on the 3rd time for the same stuff...6 hour job turned into day and a half, other bs things went on during this visit. I also had a screw in tire i asked them to fix. They called saying my truck had 4 punctures and I needed a $250 tire, I suspected they were lying. They put a new tire on and i requested they take it off. After picking up the truck i took it to a tire shop it had 1 puncture from the screw I told them about, nothing else. My truck was hit lightly..i took to them for an estimate mainly for sh@ts and giggles. They gave a quote of $2400 and had a full page of "needed parts" and all this "necessary labor" what they didnt know is I have a friend who does body work... I needed 3 parts. We went threw what vaughns was charging for parts 1 by one...a bumper for instance vaughns price-$600, rams price via internet-$400..and this is just one...not to mention all the other stuff the truck didnt need. Insurance fraud? Im thinking yes it probably is. More

Absolute worst dealership I’ve ever worked with. Employees were very rude and literally rolled their eyes while talking with me. Would never recommend to anyone. Employees were very rude and literally rolled their eyes while talking with me. Would never recommend to anyone. More

Purchased a certified used 2016 Corvette. Pricing was good and purchase process was easy. Jordan Rook was a pleasure to deal with. That is the good, here is the bad. The car was listed as a one owner ve good and purchase process was easy. Jordan Rook was a pleasure to deal with. That is the good, here is the bad. The car was listed as a one owner vehicle, but Vauhn Chevrolet had already sold it once before as a certified used car. They certainly knew that it was not a one owner car. The worst thing though is the service department performed an oil change and underserviced the oil by 2+ quarts. The Corvette has 2 different oil systems depending on whether or not it has the Z51 package. It appears that they serviced the non Z51 7 quarts instead of the Z51 9.8 quarts. This is really unacceptable for a Chevrolet dealer and that is why I cannot recommend this dealership. More

Worst sales ever - cash in hand and sales person took off. Ready to buy a 2020 truck. Sales person thought it was more important to service a different customer. Left us hanging for 45 minutes after we had pic Ready to buy a 2020 truck. Sales person thought it was more important to service a different customer. Left us hanging for 45 minutes after we had picked the truck out and waiting for paperwork. We were ready to negotiate and determine what was best for buying the new truck. After 45 minutes, I had to go find the sales person outside who was talking to another customer. We just wanted the paperwork so we could get on our way with our new truck. He said that another customer came in early for their delivery appointment. He then went to his sales manager (Bob) and was there for another 10 minutes. Bob came and introduced himself and said that they couldn't satisfy our trade-in value request - never even tried to negotiate. Then I mentioned that our sales person left us hanging for 45 minutes. Bob's response was "well, they had an appointment." So did we have an appointment at 1:15. We left at 3:40 very frustrated. We were truly only $1,500 off on our deal. So, $72,000 to $74,000 deal shot to xxxx for them. We would have paid cash for the truck without even considering a trade-in. We would have driven the new truck home along with the truck they wouldn't give us a fair trade for. Attitude from Bob was so unprofessional and appalling. Worse is that as soon as GM comes out with light tan interior again (as I explained to Weston), I expect to purchase an $87,000 1 ton truck. NEVER go to Vaughn unless you want to waste a day for nothing and see your sales person trying to work multiple deals at the same time. More

This place has the worst customer service. You can and leave a message and they will not return your call. The manager is absolutely worthless and does not care about customers. The techs will only look f leave a message and they will not return your call. The manager is absolutely worthless and does not care about customers. The techs will only look for what they need to, I had to address other issues they did not touch multiple times. Place is a complete xxxx hole! More

Do not use this dealer - insists on their lenders GM should remove all affiliation with this dealership. I should of known from the first time I walked in the showroom and no one asked me if I neede GM should remove all affiliation with this dealership. I should of known from the first time I walked in the showroom and no one asked me if I needed anything. I finally walked into a cubicle and asked if I could get a brochure. The person said they no longer have brochures and I could get the information on line. Then they walked away. The prices are good, then you get there and start the loan process. From the very first visit they continue to ask for you to use their lenders. When asked for the interest rate, they never gave an interest rate just “it could be 5% to 8%”. This was after knowing the credit score. They do not return calls. Could not get the sale price quote in a timely manner. Could not take a test drive because they would have to move too many cars to get the car you want to test drive out. There was a deadline on some discounts that was missed due to price quote delays and the salesman having the day off. Even so, I continued to try to work with Vaughn (I know, I know - not wise on my part) and it was absolutely the worst car buying experience I've ever had. I've owned more than 20 cars in my lifetime, so the experience of purchasing a vehicle is not new to me. What was new to me, was realizing that this Dealer does not make any effort to accommodate buyers or make a sale. The worst part was because I did not use any of their lenders, they would not release the vehicle until they received the funds. WHAT?? Yes, even though my nationally known bank’s “ letter of credit “, a legal document, guaranteed the loan amount. Vaughn was insistent that they would not release the car until they received actual payment. They do not require having actual payment from their lenders before they release the car. I asked them if their lender could match my banks interest rate and they said no. Most banks, of course, will not release funds without the proper paperwork to include being put as lien holder on a title. For several weeks, my bank went out of their way to develop some type of compromise, but Vaughn was insistent on having the funds first or using one of their lenders. I offered a HUGH downpayment of 30% of the price. After weeks of trying to find a compromise, Vaughn stated that they would not accept my bank’s letter of credit. WHAT? Vaughn then finally stated the only way to purchase the vehicle was to use one of their lenders. This is no way to do business. So in the end, "Vaughn Automotive" WILL NEVER get business from me again or whoever I know. Good luck to whoever goes and deals with them. Using this bullying tactic on using their lenders is unacceptable. This is what gives car salesman such a bad name and now I can see why. Remove the Vaughn car sticker and do not advertise for this dealership. We are also wanting to purchase a new truck in the coming year. I wouldn't return to this place for a free, fully loaded truck. Don't waste your time driving to this dealership, it's worth paying more money at another place. Do yourself a favor and keep looking. If you'd like to have a real, customer-oriented buying experience, then stay away from this place! Find another place to spend your money. More