Vaughn Automotive

We have been a Cadillac family for decades and currently have two Caddy’s in our garage not including the new one we just purchased. It appears that Vaughn Automotive Cadillac in Iowa has a significant amou have two Caddy’s in our garage not including the new one we just purchased. It appears that Vaughn Automotive Cadillac in Iowa has a significant amount of incompetent or lazy staff, with E-mails not returned by various staff, telephone calls not returned and an arrogant and lazy finance person. The only bright spot was a salesman, Jacob, who did a good job representing the dealership. We purchased and immediately wired 65K for a new Cadillac XT6 to Vaughn Automotive in Iowa and they held our monies hostage literally due to their incompetence for days. Vaughn staff sent paperwork to us, the customer, for a salvage title in the wrong State for a brand new Cadillac. Sweet! Financial data was wrong and their staffer was not interested in determining why when we informed them. He literally refused to figure out what was wrong. Customer finally took a portion of the money back and did title, tags, registration and paid taxes ourselves in our State. Dealer then inappropriately called our auto carrier in New York without our knowledge and canceled the pick up because they did not have their paperwork in order - even though they were fully paid and we had a new title in our State which was shocking. We paid the auto carrier and they placed us in default of our contact with the carrier. In the end, our financial numbers were correct and the dealership wrong as we informed them. As customers hundreds of miles away, we dealt by E-mail and documented all of the above, which is not all of the problems we had with Vaughn Automotive. We plan to contact Cadillac corporate. Vaughn has other on-line ratings similar to what we are submitting - and you had better believe it is was a disappointing and arrogant experience. We wish we had never heard of Vaughn Automotive in Iowa. I see that a Mr. VanNess at Vaughn is responding to review comments on this site - one of the people we wrote to who did nothing. That's precious. More

Cameo Lathrop was a wonderful salesperson! She had good knowledge of the cars and did an excellent job explaining options.I would recommend this dealership. knowledge of the cars and did an excellent job explaining options.I would recommend this dealership. More

Jacob Fitzner was outstanding. He helped us set up and personalized our new Cadillac and he stayed after hours because we were late arriving. Thanks!!!! personalized our new Cadillac and he stayed after hours because we were late arriving. Thanks!!!! More

Wow! Amazing young salesman Jacob & Vaughn crew was so great that I drove 4 hours instead of shopping local.Amazing experience.I highly recommend Jacob great that I drove 4 hours instead of shopping local.Amazing experience.I highly recommend Jacob More

Unprofessional. Real unprofessional dealership. Looked ip on their website and saw some certain lucrative rebates. Called up the dealership asking hey I see certain rebates and can you confirm if those are a on their website and saw some certain lucrative rebates. Called up the dealership asking hey I see certain rebates and can you confirm if those are applicable. The sales representative asked for a downloaded quite from their website to be sent over on his mail. After couple of calls handed over the call to another sales rep lady. She said reluctantly that yeah if it was applicable this morning. I dont see a reason why it shouldnt be valid now. I mentioned that I would be travelling down from Des Moines and I would be interested only if that lucrative rate is applocable. She insisted me to come down. However it was straight away denied. I was in awe that how unprofessional and rude people could be when even after repeatedlyme tio i g that I could spare the 2 hours drive if tbe rebate is nit applicable. Utter unprofessionalism. More

Communication is good until you sign the line. Bought a truck from them in September. They were great when I first inquired about the truck through email on auto trader. I was an out of state buyer Bought a truck from them in September. They were great when I first inquired about the truck through email on auto trader. I was an out of state buyer so I was kinda buying it site unseen. I did pick it up myself though. And through the buying process they were helpful. Although they were very pushy to use there financing. I made it clear from the start I was using my local credit union and I was bringing a check for full asking price with me. Now for the part that I would consider less them great. First, I've never bought a truck that wasn't full of fuel when I purchased it. After I signed all the papers I was told that because it's a certified GM vehicle that the first 2 oil changes were free. Well I just came up to the first oil change, so I took it to the local GM dealer (they said it had to be a GM dealer to receive the free oil changes). GM dealer ran the vin and said there is no record of it. So i went ahead and paid for the oil change. Anyways I tried calling the dealer to just ask them about it. I talked with 4 different people that just passed me on till I finally had to leave a message. Maybe it was a mistake, maybe it wasn't. But I guess I wont ever know because they won't return a phone call. My two issues are on the minor side of things. But it's still not the customer service one should receive after spending 45,000$. Those two small things are what makes customer service great. Just a call back would be great so I can understand my oil changes. More