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Vaughn Automotive

Ottumwa, IA

4.8
51 Reviews

1311 Vaughn Drive

Ottumwa, IA

52501

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Showing 51 reviews

August 07, 2024

Everyone was so helpful. They really care about their customers. It made the whole car buying experience great!!!! Thank you all!!!! More

by B and T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Sulentich, Shannon Spurgeon and everyone that answered the phone.
July 22, 2024

Pleasure to deal with, excellent pricing and communication. Would be glad to deal with again. More

by robgimmel
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nathan
July 04, 2024

Family oriented. Remembers who you are. 3rd car we have bought from same sales person in the past 12 years. More

by jwell1958
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad, Steve, Maci
March 31, 2024

Sales person Trevor was great. Alex in the finance department was great as well. Internet interface person was terrible but I was able to overlook her given others were so good. More

by TEgan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Pryor, Alex in finance, Ciara Smith
May 16, 2023

Bought the car with the assurance both over the phone and in writing that the convertible top was on perfect working condition. It was delivered 4/22, worked twice, and the third time it got stuck mid way. T More

by dandksmom69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Conner, Alex and some other gentleman
January 04, 2023

This was my second truck that I purchased from Vaughn Automotive both of my purchases was a great experience for me.Also a big thanks to my salesman Riley Fraise . More

by david
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley Fraise,Chad VanNess.
August 26, 2022

A few years ago I was looking at purchasing a vehicle from Vaughn's. The salesman said the vehicle history was clean. I checked for myself and it had (2) previous claims, one claim was major damage and o More

by kellyjo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
none, wouldn't return calls
February 20, 2022

Prices are not reflective of actual market values, treated with disrespect. They want your money, but have poor business ethics. More

by Lisarkline
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know name
January 19, 2022

Its a total dumpster fire there and I would stay away. The person i spoke with, Hailey, was completely unprofessional and acted annoyed when i asked some basic questions. I wouldnt trust anything they s More

by mountain444
Price
Recommend Dealer
No
Employees Worked With
Hailey
November 13, 2021

We drove our car there for recall work. We received a call starting they could not start the car. They put in a new battery, they still could not start the car. They asked if we had another key for the c More

by pmonica
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember their names. It was a gentleman we dropped it off to and a female shop manager.
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