Vatland Honda

These guys know how to negotiate! I found them through the true car app and after some fun negotiations we came to a price we both enjoyed was actually my first time doing it this way I found them through the true car app and after some fun negotiations we came to a price we both enjoyed was actually my first time doing it this way and they were very patient and up front .....I've pretty much told everyone I know about them and hopefully they will be there soon to look at the car too More

New car problems Can I give a zero star rating? I would! This company is who we used when looking for a new car. My husband had been speaking with Jake Kelly for 2-3 w Can I give a zero star rating? I would! This company is who we used when looking for a new car. My husband had been speaking with Jake Kelly for 2-3 weeks. He said he thought he got the best deal and they gave us the most for our trade in. We went up there and the minute I met this salesman, I did not like him or get a good feeling from him. He basically wanted us to sign the papers for the car, sight unseen, and no test drive. Are you kidding me??? So we told him and he looked put out. He said how he got the car "all ready." All ready for what?!?!? Really? So we went for a normal test drive and (let me be honest, I was so happy with my old car, did not want a new one, hubby really wanted a new car, so I gave in, so I may have had some hesitation, needless to say) well we ended up saying ok to the car. Did the normal paperwork etc...I started feeling a little better and we left our old (awesome) car there and drove away in the new one. We drove for about an hour to our family's house for a Memorial Day celebration. We stayed for maybe 2 1/2 hrs and the car wouldn't start. Despite many people assisting and many cars to help try and jump start, car wouldn't do anything. How frustrating - we are past our kids bedtime, 30-40 min from home. We didn't know what to do, so my husband called our salesman and it went to voicemail, unable to get anyone on Memorial Day weekend (awesome). We even tried the Honda service and they were going to come, so should we wait? And this is when the hesitation started seeping in. A brand new car can't start off the Honda lot? Bottom line: I DON'T WANT THIS CAR!! So then I said well I don't want Honda service to come, unless they can bring back to Vatland Honda. The Honda service would only tow to closest Honda dealer and that isn't what I wanted. Let me tell you we didn't know what to do. This felt like a lemon of a car. The next morning we spoke with our Vatland salesman and Honda service and car was towed to closest dealer. My husband continued to speak with our salesman and tried over and over to tell him we no longer want this car. Again it being Memorial Day weekend he said there wasn't much he could do. We asked to speak with someone that can and he said they have a manager on duty but "he's with a client," then next time "he's on the phone." I took over the phone call and got frustrated and stressed and he gave me so much attitude it put me over the edge. Let me also say, throughout all of this there was not one apology, "I'm so sorry this happened"...nothing of the sort. Just kinda "can't help you, let me off the phone"...crap. So I requested that the manager call us back within 30 minutes. So after 45 minutes, we realized we were not going to get anything resolved unless we drive the hour to the dealership. We got there and everyone seemed to hear our story and a separate salesman did apologize for what had happened. **That was the one and only apology we received, nice huh? **So needless to say I requested to NOT see our salesman ever again and that we were just there for the manager, Tony. When we finally spoke with him, no apologies just words of what they did right, blah blah blah...I again had to be strong and told him we no longer want this car, he would only say that when you drive car off lot you cannot bring it back. (I had heard you have 3 days) Then he stated that it would have to be the General Manager (David Vatland) that can assist us in that decision. He works Tuesday but only until 4-4:30 and we both work an hour away and have two young children. My husband did get him on the phone and all he said he would do for us was a Outback Gift Card for our trouble. Really?? That's it!?!? WE DON'T WANT THIS CAR!! I got so mad at my husband (I apologized to him later) and realized I should have been the one to talk, I'm a nurse and to talk on the phone at work is hard to do. I tried other options but we are stuck with a car that is probably fine, I did want a different car since this one couldn't last 6 hours with us. I would have appreciated kindness and understanding and support and someone to work with us. We have since called GM (David Vatland) and have not heard back. Typical of Vatland, now I see. I will educate people about this horrible dealership from beginning to end, I will tell friends, family, coworkers (and I work in a hospital), anyone that will listen: pick another Dealer, there are so many!! Don't go to this one!!! They basically ruined our buying experience. Purchasing a new car can be exciting and fun and they ruined that for us over and over...through and through. Never again. **My husband wants to make sure everyone know that HOW they handled this WHOLE situation was very unprofessional, **poorly done Vatland. More

Our experience Our salesperson Jake Kelly and supervisor Christian Guyer were excellent, they explained the entire lease options to us. Made us feel very welcome and Our salesperson Jake Kelly and supervisor Christian Guyer were excellent, they explained the entire lease options to us. Made us feel very welcome and answered all our questions. More

Great first buying experience I had a great buying experience. I would come back here and work with Tom anytime I'm ready for a new car or recommend him when i know of anyone shopp I had a great buying experience. I would come back here and work with Tom anytime I'm ready for a new car or recommend him when i know of anyone shopping for a car. He took the time to make sure I made an informed purchase decision. More

Excellent My experience at Vatland Honda of Vero Beach, FL was excellent. Our salesperson was very helpful and patient. Answered all our questions and was very My experience at Vatland Honda of Vero Beach, FL was excellent. Our salesperson was very helpful and patient. Answered all our questions and was very knowlagable. Would definitely recommend anyone to go there for a new or used vehicle. More

wonderful experience puchasing my first car. I have been to alot of dealerships and talked to many people but vatland on honda was the most "home-y" and good experience I've had. They make you fe I have been to alot of dealerships and talked to many people but vatland on honda was the most "home-y" and good experience I've had. They make you feel comfortable , are not too pushy with you and help you understand everything you're getting / buying. I love my new car, and a special thanks to Ron Perez for helping me out and bearing with me! More

This was the easiest car deal we ever made. Went into Vatland Honda expecting the regular sales runaround. Then we met Tom Aspromonte, an actual honest and straight forward salesman. He went out Went into Vatland Honda expecting the regular sales runaround. Then we met Tom Aspromonte, an actual honest and straight forward salesman. He went out of his way to get us the deal we wanted. This is the best we ever felt after we made a new car deal. We would not hesitate to deal with him in the future. More