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Varsity Ford
Ann Arbor, MI
1,458 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 30, 2023
Buyer Beware! I was contacted by Varsity offering me what appeared to be an excellent deal on a new lease, however I was working with another dealer. I drove to I was contacted by Varsity offering me what appeared to be an excellent deal on a new lease, however I was working with another dealer. I drove to Ann Arbor to look at and reserve the vehicle. I was told there was nothing to sign, and that the vehicle would be ready for pickup in 2 days (last day of the month). We shook hands on the deal and I went home and told my wife, we were both very happy with the great deal on a fully loaded vehicle. We filled out the online credit app and expected a confirmation the following morning. Morning turned into afternoon with no word from Varsity, we both have credit scores of around 800. Finally, after 1:00 pm I received a text saying there was a mistake that they couldn't figure out, but my payment was actually going to be $152 per month more than we had agreed on. There were some apologies, but they wouldn't budge, that's an increase of +37% per month. I was very upset. I told them I would not agree to their new price because we had an agreement. But nothing, crickets, not even a reply. If this was a legitimate mistake I would expect some kind of concession. If it had been a $10, or $20 per month difference because they forgot to add a fee or entered a rebate amount wrong I could've accepted that and gone through with the deal. But asking for an additional +37% every month? No way! Is that how most companies treat customers? No. More
by LightningSVT
Employees Worked With
"Prefer not to name names"
September 15, 2023
Shane Smith at Varsity Ford was incredibly helpful and got me a deal on a vehicle that met my needs perfectly in only an hour or so! Highly recommended. got me a deal on a vehicle that met my needs perfectly in only an hour or so! Highly recommended. More
by spencehose
Employees Worked With
Shane Smith
August 31, 2023
We are repeat buyers at Varsity Ford and highly recommend them! You get the most for your money there. We also highly recommend salesman Tony Madison, who made sure that everything was ready to go with our them! You get the most for your money there. We also highly recommend salesman Tony Madison, who made sure that everything was ready to go with our Escape. He's very knowledgeable, personable and made the experience a pleasant one. If you shop at Varsity Ford, you won't regret it! More
by holbartlett
Employees Worked With
Tony Madison
August 01, 2023
Picked up a brand new 2023 F-150 XLT on a lease yesterday and could not be happier with the experience. Kyle House is by far the best car salesman I’ve ever worked with and it’s not even close. He made t and could not be happier with the experience. Kyle House is by far the best car salesman I’ve ever worked with and it’s not even close. He made the process completely painless I was looking to get myself into a truck but expressed that it was more of a want, not a need. Kyle was able to get me into one for a great price and answered all the questions that I had. One last thing that was extremely appreciated was his no pressure approach. It gave me the clarity to think about it myself, ask the questions I wanted answered, and make a decision. I highly recommend him! More
by Josh Parker
Employees Worked With
Keith Friday, Kyle House
July 29, 2023
I had my Explorer in the collision shop it may have taken a little bit longer than expected but well worth the weight they did an excellent job as always and I would recommend this dealership to anyone looki a little bit longer than expected but well worth the weight they did an excellent job as always and I would recommend this dealership to anyone looking grate job to all the staff More
by Billjulie69
Employees Worked With
Collision shop, Lance Maze
July 05, 2023
Horrible experience as a female car buyer July 2023. Arranged a text drive of a Ford Expedition Max with the front desk. Was assigned a salesperson. Moved up my test drive by 2 hrs. My new appointmen Arranged a text drive of a Ford Expedition Max with the front desk. Was assigned a salesperson. Moved up my test drive by 2 hrs. My new appointment time was confirmed. I arrived on time and after waiting 25 minutes to be greeted by any salesperson, I was informed the vehicle was not available, as it was on the storage lot. Perhaps this is just baseline lack of professionalism or perhaps its discrimination against a female buyer. Either way, I’ll take my business elsewhere. More
by Michigan Car Buyer
Employees Worked With
Carol Dougherty, Lee Dimic Jr.
June 15, 2023
Kyle House is excellent! This is the second car he has helped me with and I will continue to work with him in the future. Both his knowledge and professionalism are outstandi This is the second car he has helped me with and I will continue to work with him in the future. Both his knowledge and professionalism are outstanding. He always takes the time to pair my phone and goes the extra mile to be sure I am confident in using the new technology. I highly recommend him. More
by Brenda B
Employees Worked With
Kyle House
