Varsity Ford

Avoid-I'm guessing positive reviews are from employees I made an appointment for 8 AM on Oct 16th at Varsity Ford because the week prior, my check engine light had come on. The car was there a few weeks p I made an appointment for 8 AM on Oct 16th at Varsity Ford because the week prior, my check engine light had come on. The car was there a few weeks prior for a few issues only one of which was actually addressed. That time I also had an appointment and was told when I dropped it off that the car wouldn’t even be looked at for a few days. Why then, do I have an appointment for today I asked? We are backed up I was told. Then don’t make more appointments until you can service the cars you have. Anyway, Rachel, the very nice representative I dealt with on the 16th (different than the guy I had a few weeks ago who I am sure didn’t want to deal with someone like me who had standards and expectations for good, honest customer service) estimated I’d have my car back in a couple of days when I dropped it off with my small list of things that were acting up (back up camera, tailgate light going on when I went over a bump, etc). I figured my best course of action would be to rent a car for a couple of days. Had I known 2 weeks & $330 later I still wouldn’t have my car back, I would have chosen a different plan of action. Before I even get to the car rental place I get a call from Rachel who asked “when were you in an accident?” I had not been in an accident so I laughed it off and said I wasn’t. “Well our tech noticed some front end damage and the radiator is damaged because of it. You may want to file an insurance claim as it will be close to $1,000.” “What? How did that happen? I wondered. Maybe I got hit in a parking lot last night in Detroit. I tell her “OK, well GO AHEAD AND FIX IT because I need my car back by Saturday for sure, but I will get you a claim number when I get back to work.” I also learned my car needed new tie rods (nothing I had noticed driving the car indicated that, but sometimes you just have to trust them). I picked up my rental car and drove to work and had a claim number from AAA very quickly. Hoping this would push things along I checked in later that day with the body shop because Rachel encouraged me do so. To summarize what Robby in the body shop said that afternoon, nothing had been done on the car (despite knowing what needed to be done) by 5:00 pm that day. One full day not in my possession with a complete awareness of my issues and an appointment and NOTHING was done. Two days after dropping it off, I was told the AAA insurance claims adjuster was coming to look at my car to determine which course of action should be taken – collision or comprehensive - insurance claims. Same deductible either way and I had encouraged Varsity Ford to do the work no matter what the insurance company decided. Meaning fix the tie rods, swap out the bad camera, etc and order whatever parts you need. I NEEEEED my car back so just do what you need to do to get it back to me. On Thursday the 18th I authorized the ordering of a new back up camera. I really didn’t want it, but it was annoying that my 5 year old car that I still owe thousands of dollars on, that had a transmission replaced last year, now needs a new back up camera. I was told it would be installed by Monday. I checked in Friday the 19th hoping to learn that they were working on the radiator and front end damage. No, not yet. The insurance adjustor decided that I hit a parking block causing the damage that I never saw to my car (I hope there are pictures because I have no recollection of doing any such thing). I just want my car back so I say sure, that must be what happened instead of getting hit in a parking lot. No idea. I didn’t see any damage so they could be making all of this up for all I know. So Monday rolls around. I’ve had the rental car 4 days longer than I expected, but was hopeful that this was the day I would get my car back. Rachel tells me to check in with the body shop. Nope. The body shop still hasn’t fixed anything. A couple more days. At this point, Rachel stopped responding to my text messages (a nice feature offered by the dealership, perhaps the only nice part of the experience). I called the body shop Friday afternoon (26th) asking if I could expect to pick up my car by Monday. “Your car should be put back together by end of day Monday.” OK, I’ll plan for that and have my neighbor who works 2 blocks from me take me to work. Monday, 2:30 I check in to make sure all is as expected. Nope. Maybe a couple of more days. WHAT? So a car with a check engine light on that was diagnosed before I even got back to work takes more than 2 weeks to repair? Unacceptable. I finally get it back on the 31st. Poor communication and customer service. End of story. More

Great experience buying a new vehicle from Joe Stanford. My experience with Joe was great. He was very patient and informative with me. By far he was the best salesperson I have ever dealt with. He walked me My experience with Joe was great. He was very patient and informative with me. By far he was the best salesperson I have ever dealt with. He walked me through every part of the vehicle and what I was getting. He took the extra time to answer any questions I had. Ive already recommended him to multiple people. I'm definitely going to be going back to him for any new vehicles I purchase. Thanks again Joe, Tim More

Excellent service Matt Stanford went above and beyond to put us in a new F150. We were welcomed with a smile as soon as we walked in. Very knowledgeable about the veh Matt Stanford went above and beyond to put us in a new F150. We were welcomed with a smile as soon as we walked in. Very knowledgeable about the vehicles he sales. We are completely satisfied with Varsity Ford and will definitely refer everyone looking for a Ford to this location. More

Top Notch Purchasing Experience Jay listened to what I was looking for in a vehicle and was very upfront regarding particular vehicle options, pricing, and availability. A complete Jay listened to what I was looking for in a vehicle and was very upfront regarding particular vehicle options, pricing, and availability. A complete non-pressure environment that was friendly and knowledgeable. Would recommend to anybody looking for a vehicle! More

Another great vehicle from Varsity Ford! We have been buying vehicle’s for many years at Varsity Ford for many years. Our salesman Corey Worth always finds the vehicle we want at the best pos We have been buying vehicle’s for many years at Varsity Ford for many years. Our salesman Corey Worth always finds the vehicle we want at the best possible price. More

Very good service Everyone was very nice, great service and excellent service at the dealership. It was a good quality and service. I would definitely recommend this de Everyone was very nice, great service and excellent service at the dealership. It was a good quality and service. I would definitely recommend this dealership very top of the line service. More

Great Experience and Friendly Faces I recently just leased my first car through Varsity Ford. I worked with Donna B. Donna was a great person to have for a first time car buyer. She was I recently just leased my first car through Varsity Ford. I worked with Donna B. Donna was a great person to have for a first time car buyer. She was friendly, knowledgeable and made the experience fun! I really appreciated her friendly and warm attitude. I was able to find a great car that fit my needs as well as a price that fit my budget. It was a seamless and easy process! A great place for everyone! More

great service I always enjoy my service appointments with Varsity. They're efficient and complete needed work quickly, usually while I wait in a very comfortable an I always enjoy my service appointments with Varsity. They're efficient and complete needed work quickly, usually while I wait in a very comfortable and welcoming waiting area! More

Above and beyond We walked in not thinking they could get us approved for a truck. Russ was more then helpful and not only found us the truck we wanted but got us appr We walked in not thinking they could get us approved for a truck. Russ was more then helpful and not only found us the truck we wanted but got us approved. We could not be happier with our truck. Thanks again Russ. More

Totally Fantastic! This was the 3rd car I bought from Varsity this year! John Camilleri just keeps topping himself! he found just the car I had been looking for, even th This was the 3rd car I bought from Varsity this year! John Camilleri just keeps topping himself! he found just the car I had been looking for, even the color. He took care of every little detail, all I had to do was sign the papers. I was in and out in my new car in a matter of minutes. Top of the line customer service! More