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Varsity Ford
Ann Arbor, MI
1,459 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 27, 2020
Great Service. Fast & Friendly. Sian & Arron work really hard to get it done. Check me out. Go see him. Walk in and ride out. Thanks Guys🔥🔥🔥🔥🔥💪 hard to get it done. Check me out. Go see him. Walk in and ride out. Thanks Guys🔥🔥🔥🔥🔥💪 More
by Suge524.
Employees Worked With
Aaron Beach, Sian Pickett
August 24, 2020
I found the Volvo model I was looking for on Cars.com while visiting family in Grand Rapids. I was put in touch with Sian Pickett who had the car running with the air conditioner on when I arrived. Unfor while visiting family in Grand Rapids. I was put in touch with Sian Pickett who had the car running with the air conditioner on when I arrived. Unfortunately, the dealership fell below my expectations regarding social distancing. I had my temperature checked upon entering, but Sian had to escort me through narrow passageways past more people than I have come in contact with in the previous five months combined. The dealership was very busy inside with people sitting in close proximity in waiting areas and people servicing copy machines and/or computer equipment in the hallway I had to traverse numerous times. Sian was attentive and helpful, immediately offering to let me take a test drive. This drive convinced me I wanted to buy this particular car. The negotiating phase and confirming the sale required his leaving his desk frequently. Several times I left the building to wait outside in order to avoid the aerosols of so many people in the building. While almost everyone was wearing a mask, they do not completely eliminate droplets and aerosols. With so many people transmitting Covid 19 without showing symptoms, I was not comfortable with the situation. Being a person who has avoided visiting any stores for five months, this was a huge compromise for me. It could easily have been eliminated by setting up several work stations in the shade of the building, or instituting the no-contact protocols offered by other dealerships in their internet advertising. I put a cash deposit on the car and returned home to Rochester, NY, to obtain certified funds to pay in full. When I returned to Ann Arbor, once again, there was a lot of running in and out of the office to get things printed and signed. It wasn’t the process that bothered me, but the having to be in a closed environment with a lot of other people--both customers and staff. This is a high-paced dealership that does not show Covid 19 the full respect and requisite caution it deserves. This may be difficult to understand if you’ve never been in the hospital on the brink of death. It is going to take a lot more work than simply wearing masks and using hand sanitizer to beat this disease. Fortunately, four days after returning home, I seem to be in good health, and the Volvo seems to be a great car. Under normal circumstances, I would recommend the dealership, but they need to clean up the distancing and congestion during this Covid crisis. This is not to take away from the fine job of the people I worked with, but with the system they have in place. With Covid still a huge problem, this is not a time of "business as usual". More
by Rick B.
Employees Worked With
Keith Friday, New Car Sales Mgr. 5*, Sian Pickett
August 24, 2020
I had an awesome experience at Varsity Ford. My salesperson was Jeff Scott, whom I highly recommend. He was in constant contact with me on the progress of my loan, when I could come out for a test salesperson was Jeff Scott, whom I highly recommend. He was in constant contact with me on the progress of my loan, when I could come out for a test drive, and when I could pick the vehicle up. He explained the loan documents thoroughly and explained what steps I should expect next in with each step of the buying process. Jeff was very knowledgeable about the cars and took the time to give me a thorough tour of my new car and it’s accessories. He also took the time to know me as a human being rather than it just being strictly business. I’d buy from here again in a heartbeat! Thanks Jeff Scott for your help! More
by jmulder85
Employees Worked With
Jeff Scott , Sue Rogiero
August 20, 2020
Had a very good experience with our recent purchase. Felt like we got a good deal and Sian Pickett made the whole purchasing process fairly easy. Did most of the paperwork on-line prior to showing up Felt like we got a good deal and Sian Pickett made the whole purchasing process fairly easy. Did most of the paperwork on-line prior to showing up to take possession of the car. The dealership is taking Covid very seriously and had a number of practical processes in place to ensure everyone was safe and felt comfortable. Our only complaint was that the car was a bit dirty when we picked it up: crumbs in the cup holder, candy wrapper and pen in the center armrest and numerous fingerprints on the inside windows. However, overall a positive experience. More
by dschroeter
Employees Worked With
Sian Pickett
August 16, 2020
Sian Pickett was very friendly, you can tell that he does genuinely care about the customer, their needs, and what is in their best interest. Thank you for everything! genuinely care about the customer, their needs, and what is in their best interest. Thank you for everything! More
by Samdreed
Employees Worked With
Sian Pickett
August 16, 2020
I made contact with Tony Madison to purchase a used vehicle. I received excellent service from start to finish. The transaction was completed with such ease and my vehicle was delivered to me timely an vehicle. I received excellent service from start to finish. The transaction was completed with such ease and my vehicle was delivered to me timely and as promised. Thank you, Tony Madison for such great care and regard in handling my purchase and making sure the vehicle was a great fit for my personal needs. More
by Latasha M.
Employees Worked With
Tony Madison
August 13, 2020
Kyle House provides exemplary service Kyle provided excellent service and went above and beyond to accommodate my short timeline. All my paperwork was complete before my arrival and he too Kyle provided excellent service and went above and beyond to accommodate my short timeline. All my paperwork was complete before my arrival and he took the time to go over all the features of the vehicle as well as assisting with setting up my Ford App. I will request Kyle for all my future purchases and I highly recommend you do the same. More
by Brenda B
Employees Worked With
Kyle House
August 13, 2020
Tony was great to work with. He was honest and understood our situation. Varsity ford was great as well. Although it we had to wait for long periods of time during the process. our situation. Varsity ford was great as well. Although it we had to wait for long periods of time during the process. More
by CE-99
Employees Worked With
Tony Madison
August 10, 2020
Awesome experience, highly recommend John as a salesperson. John set up and explained all the electronics. I would recommend Varsity Ford and John for a new car purchase salesperson. John set up and explained all the electronics. I would recommend Varsity Ford and John for a new car purchase More
by Shannon
Employees Worked With
John Camilleri
August 01, 2020
Sian was always polite and profession. His concern was what we wanted in a vehicle. After selecting the vehicle the purchasing process was no pressure and still looking for what we wanted. Thanks Sian what we wanted in a vehicle. After selecting the vehicle the purchasing process was no pressure and still looking for what we wanted. Thanks Sian More
by Gfinnila575
Employees Worked With
Sian Pickett
