Varsity Ford

I would definitely work with Sian Pickett again. He is friendly and knowledgeable about the vehicles. I will refer any friends or family looking for a vehicle to him. friendly and knowledgeable about the vehicles. I will refer any friends or family looking for a vehicle to him. More

Shane was absolutely amazing and we had no doubt from the start! My husband and his family has been going to him for years and I knew that we would be taken care of. Shane made the process of leasing a car q start! My husband and his family has been going to him for years and I knew that we would be taken care of. Shane made the process of leasing a car quick and painless. We will be using Shane for all of our car needs now and in the future as well as recommending him to all of our friends and family. More

Shane was so patient with me we had to reschedule 3 times, but once we met his energy was so positive and he made sure I did not leave without getting my car. He was so detailed and made sure I weighed times, but once we met his energy was so positive and he made sure I did not leave without getting my car. He was so detailed and made sure I weighed out my options vs trying to just make a sale. Thank you Shane Smith More

Only complaint was the car was no detailed, dirty all the way to the motor, but Shane made up for that as a great salesman and person. Still , I highly recommend. way to the motor, but Shane made up for that as a great salesman and person. Still , I highly recommend. More

Tony is a very nice guy, who is attentive and considerate of my needs. He is always happy to help with problems of the vehcle before handing it to me. Overall it's been a great experience in Varsity Ford. of my needs. He is always happy to help with problems of the vehcle before handing it to me. Overall it's been a great experience in Varsity Ford. More

John Treharne did a great job finding the right car for us and Debbie Treharne did a great job finishing the job of preparing and delivering the car. We have bought cars from John for over 20 years. The An us and Debbie Treharne did a great job finishing the job of preparing and delivering the car. We have bought cars from John for over 20 years. The Ann Arbor Varsity was hectic and very busy with little customer parking available. The Novi Varsity parking was much better and the experience was much slower and relaxed. The COVID on-line paperwork was a step backward for Ford (not Varsity). The past practice with the salesperson explaining each of the many forms to sign is much preferred. All the staff at both dealerships are excellent. More

I worked with Shane on my first adult car purchase, and he was great! Kept me up to date on what was needed, made it very easy for me, and went through the car and app and how they worked. My family's last he was great! Kept me up to date on what was needed, made it very easy for me, and went through the car and app and how they worked. My family's last 4 vehicles have come from Varsity because they have given us amazing service everytime. More

I have worked with multiple salespersons over the years but Shane Smith blew them all out of the water. When I sat down, I relayed to him my thought process, sticking points, and price area. He was extreme but Shane Smith blew them all out of the water. When I sat down, I relayed to him my thought process, sticking points, and price area. He was extremely personable and made the whole interaction feel like more of a conversation than a sales pitch. Within a matter of minutes, he had provided multiple options that fit the criteria I had provided to him. My wife & I were both there and he did a great job of including both of us in the conversation. Prior salespersons I have worked with have keyed in one or the other. On top of that, we met Sean (sales manager) & he was just as personable. They both made a point to make us feel welcome & continuously told us that they would do whatever they could to make sure we walked away happy. They did not disappoint! After we left that night, Shane had an open line of communication via text & e-mail for any questions I had. Not only that but I was able to complete all of the paperwork electronically at home. When we went to pick up the car later on, we were in & out in 20 minutes! Even though the sale was completed & he had another appointment scheduled, he sat down with us to go through every single feature that the car provided. We never felt rushed or like we were 'just another sale'. The following day, Shane checked in to see how things were going & to thank us for our business. Thanks to Shane, Varsity Ford has made a new lifelong customer! More

I moved away from the Ann Arbor area and started looking for a good used car. After searching and searching the star, I’m back at Varsity. Always honesty, always a car in good condition, always straightfo for a good used car. After searching and searching the star, I’m back at Varsity. Always honesty, always a car in good condition, always straightforward pricing. Thanks, Russ, thanks, Michelle! More

Thank you Eric for a quick and smooth transaction of purchasing our 2021 Ranger! It was a pleasure working with you and Kelly Manley from start to finish! We will be back to work with you both on future purchasing our 2021 Ranger! It was a pleasure working with you and Kelly Manley from start to finish! We will be back to work with you both on future vehicle and extend you names to our family of Ford drivers! More