Varsity Ford
Ann Arbor, MI
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Sian was the best! Very kind and accommodating to our needs and requests in a vehicle. :) Never tried to push us into anything we didn’t need. LGBT friendly too! Thanks, Sian! needs and requests in a vehicle. :) Never tried to push us into anything we didn’t need. LGBT friendly too! Thanks, Sian! More
I think Shane did a great job addressing any concerns/questions I had, he was very professional, flexible, and over all a funny guy! 10/10 customer service! concerns/questions I had, he was very professional, flexible, and over all a funny guy! 10/10 customer service! More
They went out of their way to help me get in a vehicle. Shane was very helpful and will get my return buisness when I get ready to buy a pick-up truck Shane was very helpful and will get my return buisness when I get ready to buy a pick-up truck More
This was the easiest dealership I have worked with. I was in and out in 2 hours. Tony was very efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go s in and out in 2 hours. Tony was very efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Tony. They treat you like family and not just a customer. More
Tony, thank you for the excellent care & handling of our Explorer purchase today! You were so professional & knowledgeable! Thanks for the great customer service! Penny & Gordie K Explorer purchase today! You were so professional & knowledgeable! Thanks for the great customer service! Penny & Gordie K More
I bought Blue Certified used VW GTI. Car died same day. After towing to VW dealer they said battery was dead (cert item) and transmission had milky consistency (cert item). Could not find 139 point cert ch After towing to VW dealer they said battery was dead (cert item) and transmission had milky consistency (cert item). Could not find 139 point cert checklist in car. Vehicle check was never done. After calling dealer they said extended warranty they sold me was invalid. Biggest coincidence! Also Ford cert vehicle 90 day warranty did not cover any cost. Today starter died! Car does not start. So far I drove this vehicle less than 100 miles and I have $4,500 in bills! Insane! I was trying to avoid this by buying certified vehicle but it does not mean much is they use term only to increase transaction price, not actually checking condition of the vehicle. Friendly dealer stuff never bothered to return my call after all my issues started. They were all friendly until they got my check. I was dealing with Aaron Beach and Sean Lechner. More
We have bought several vehicles from Tom. Top notch service! Very knowledgeable salesman. I don’t believe we would shop anywhere else. More than helpful! service! Very knowledgeable salesman. I don’t believe we would shop anywhere else. More than helpful! More
I recently bought a used vehicle from Varsity. Shane Smith, my salesman was fantastic.! He was friendly, efficient, thoughtful and not at all pushy. The process was great! Highly recommended! Smith, my salesman was fantastic.! He was friendly, efficient, thoughtful and not at all pushy. The process was great! Highly recommended! More